You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the area.
• This venue is situated in Charlton.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Charlton.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:30 - 15:30.
• Tuesday 09:30 - 15:30.
• Wednesday 09:30 - 15:30.
• Thursday 09:30 - 15:30.
• Friday 09:30 - 15:30.
• Saturday 09:30 - 15:30.
• Sunday Closed.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park fee is £1.00 per hour.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 6 Blue Badge parking bay(s) within the car park.
  • The nearest Blue Badge bay is 54m (59yd 2in) from the main entrance.
  • The furthest Blue Badge bay is 70m (76yd 1ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is loose chippings.
  • There is a dropped kerb between the car park and the venue.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There is reserved space for 5 cars.
  • There are no marked bays.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main doors open away from you (push).
• The doors are double width.
• The doors are heavy.
• The door opening is 134cm (4ft 5in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open both ways.
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 112cm (3ft 8in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located to the left as you face the entrance steps.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• There are steps to access this area / service.
• The steps are located to the right as you face the entrance ramp.
• There is / are 5 step(s) to the area / service.
• The step(s) is/are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.

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• Comments View
  • There is a 150 cm wide ramp without handrails between the sets of entrance doors.
  • The ramp bypasses the steps.

You are on Outside Access (Alternative Entrance). Skip to the next section.

Outside Access (Alternative Entrance)

• This information is for the entrance located at the rear of the building.
• There is not level access into the venue.
• The main doors open towards you (pull).
• The doors are double width.
• The doors are light.
• The door opening is 122cm (4ft 0in) wide.

You are on Level Change (Alternative Entrance). Skip to the next section.

Level Change (Alternative Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located to the left as you face the entrance steps.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The width of the ramp or slope is 100cm (3ft 3in).
• There are steps to access this area / service.
• The steps are located directly in front of the entrance.
• There is / are 4 step(s) to the area / service.
• The step(s) is/are not clearly marked.
• The steps are deep.
• The steps do have handrails.
• The handrails are on both sides.

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• Comments View
  • The ramp bypasses the steps.

You are on Reception. Skip to the next section.

Reception

• The reception desk is 5m (16ft 5in) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height.
• The desk has a lowered section.
• Lighting levels are low.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a portable loop.
• Staff are trained to use the system.
• This venue does play background music.
• Music is played in the foyer and tea room.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

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• Comments View
  • There is a 99cm wide ramp with handrails both sides in the main corridor.
  • All facilities are accessed either from the main or alternative entrances.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1-2.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is medium.

You are on Lift (Out of Order). Skip to the next section.

Lift (Out of Order)

• There is a lift for public use.
• The lift is located off the main corridor, next to the stairs.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2.
• The lift is approximately 18m (19yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• There are not separate entry and exit doors in the lift.

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• Comments View
  • The lift was out of order at the time of survey.

You are on Restaurant Bar Internal (Frillys Tearoom). Skip to the next section.

Restaurant Bar Internal (Frillys Tearoom)

• The following information is for the café.
• Once inside, there is level access to the service.
• Full table service is not available.
• Food or drinks are ordered from the counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the service counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 7m (7yd 1ft) from the main entrance.
• The distance between the floor and the lowest table is 72cm (2ft 4in).
• The distance between the floor and the highest table is 73cm (2ft 5in).
• Menus are wall only.
• Menus are not clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold snacks.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 3m (3yd 10in) from the alternative entrance.
  • This accessible toilet is located off the main corridor.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from reception.
  • The door opens inwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 79cm (2ft 7in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 180cm x 265cm (5ft 11in x 8ft 8in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 112cm (3ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are not available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located off the main corridor.
  • The female and male toilets are 23m (25yd) from the main entrance.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located at both the front and rear of the building.
• A member of staff trained in BSL skills is not generally on duty.
• This service cannot be requested.