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Greenwich and Bexley Community Hospice

185 Bostall Hill, Abbeywood, London, SE2 0GB

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Access Guide

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Introduction

  • Services / facilities within the building include Woodlands (in patient) Unit, Shornells Day Centre, meeting rooms for therapy, consultation, counselling and support groups, physiotherapy room.
  • Services / facilities within the grounds include a garden for therapy and relaxation.
  • Comments View
    • The Community Hospice offers support for those experiencing a life-limiting illness, their partners, family, carers, friends and those recently bereaved.
    • In addition to the services at the hospice, staff also support patients and carers in hospital, care homes and at home.

Opening Times

  • The in-patient unit is open 24 hours per day.
  • Please contact the hospice for the programme of activities for day care and other visitors.

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Abbeywood.
  • The venue is not situated on a road which has a steep gradient.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Abbeywood.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located in front of the venue and off the access road.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 3 designated parking bay(s) within the car park.
    • The nearest designated bay is 8m (8yd 2ft) from the patient entrance.
    • The furthest designated bay is 15m (16yd 1ft) from the patient entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is block paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is a designated drop off point.
    • The drop off point is located in front of the two patient and visitor entrances.
  • Comments View
    • The Blue Badge bays are indicated by signs but are not marked on the ground.
    • The Blue Badge parking and drop off point are level with the entrances.
    • There are some standard parking bays along the driveway to the building.
    • The car park is generally very busy and may be full.
    • It may be possible to reserve a Blue Badge bay by calling in advance.
    • There is unrestricted on-street parking on A206 Bluebell Hill, about 200m from the hospice.

Outside Access (Patient Entrance)

  • This information is for the entrance located at the front of the venue.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The door(s) is / are double.
    • The width of the door opening is 154cm (5ft 1in).

Outside Access (Visitor and Staff Entrance)

  • This information is for the entrance located at the front of the venue, to the right of the patient entrance.
  • There is level access into the venue.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 151cm (4ft 11in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically (away from you).
    • The door(s) is / are double.
    • The width of the door opening is 153cm (5ft).

Reception (Main Reception)

  • The desk/counter is 8m (8yd 2ft) from the patient entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are medium.

Inside Access (Ground Floor)

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • Facilities on the ground floor include the Bluebell Room (lounge), Haven, gift shop, two meeting rooms, male & female toilets and an ablution room.
    • The meeting rooms can be opened up to make one large space.
    • They are available for hire by outside groups.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are LG-G-1.
    • There are 18 steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.
  • Comments View
    • The first floor contains staff offices only.

Lift

  • There is a lift for public use.
  • The lift is located to the left of the reception desk.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G-1.
  • The lift is 6m (19ft 8in) from main entrance .
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 210cm (3ft 7in x 6ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Woodlands (Inpatient) Unit

  • The Woodlands unit has 19 beds in a mix of small wards and single rooms, some of which have accessible en-suite facilities.
  • There are also counselling and treatment rooms and accessible bathrooms, with electrically adjustable baths.
  • There is direct access to the garden.

Woodlands Unit Single Room

  • The area/room/bay surveyed was Room 2.
  • The area/room/bay is 20m (22yd) from the inpatients reception.
  • There is level access to the ward.
  • There are doors into the bay / side room.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are light.
  • The door opening is 80cm (2ft 7in) wide.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • All beds are adjustable.
  • A hoist is available.
  • The hoist is powered overhead.
  • A sling is available.
  • There is a bathroom on the ward.
  • Lighting levels are adjustable.
  • The single rooms have an accessible en suite with accessible toilet and a wheel in shower with adjustable shower head.

Physiotherapy Gym

  • The physiotherapy gym is used for treatment and rehabilitation.
  • It is located on the lower ground floor of the new extension, to the right of the building.
  • There is level access to the facility by lift.

Shornells Day Care Unit

  • The Shornells unit is on the lower ground floor of the hospice.
  • There is level access to the unit by lift.
  • The main lounge area is used for meetings, activities and dining.
  • In addition there are separate conservatories overlooking the garden, treatment/ consultation rooms and accessible toilets.
  • There is access to an outdoor seating deck and a platform lift to connect to the main garden area.

Outside Access (Outside Deck to Shornells)

  • This information is for the entrance located on the seating deck.
  • There is level access into the venue.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are light.
  • The door opening is 130cm (4ft 3in) wide.

Lift (Platform Lift to Garden)

  • There is a lift for public use.
  • The lift is located linking the deck and the garden.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are Deck - Garden.
  • The lift is 5m (16ft 5in) from Deck Entrance to Shornells.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 90cm x 142cm (2ft 11in x 4ft 8in).
  • There are separate entry and exit doors in the lift.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do not have tactile markings.

Accessible Toilet (Shornells Day Care Unit)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 10m (10yd 2ft) from the lift.
    • This accessible toilet is located on the right of the corridor leading to the lounge.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards and outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 170cm x 290cm (5ft 7in x 9ft 6in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on both sides.
    • The lateral transfer space is 72cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are not available.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 110cm (3ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 79cm (2ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • There are wall mounted grab rails next to the sink.
    • Although this toilet is the one signed as accessible, the male and female toilets signed as standard toilets are also accessible and may have features which better suit some wheelchair users.

Standard Toilet(s) (Shornells Day Care Unit)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located off the Shornells lounge room.
    • The female toilet(s) is/are approximately 20m (21yd 2ft) from the lift.
    • Inside the venue, there is level access to the female toilet(s).
    • This is by lift.
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the right of the corridor to the lounge.
    • The male toilet(s) is/are approximately 10m (10yd 2ft) from the lift.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels are medium.
  • Comments View
    • The male toilet (see photograph on the left) has transfer space and drop-down rails to both sides of the toilet.
    • The female toilet (see photograph on the right) is fully accessible with transfer space on the left of the toilet and both drop down and wall-mounted grab rails.

Accessible Toilet (Foyer)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 15m (16yd 1ft) from the visitor entrance.
    • This accessible toilet is located to the right of the foyer as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 153cm x 230cm (5ft x 7ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 83cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • There are similar accessible toilets on the first floor, near the staff offices, and on the lower ground floor, near the physiotherapy gym (photograph 3).
    • This toilet has the transfer space to the right.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on the right of the main entrance hall, opposite reception.
    • The female and male toilets are approximately 15m (16yd 1ft) from the visitor entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the standard female toilets.
    • The height of the baby change table once extended is 64cm (2ft 1in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • There are additional standard toilets off the foyer and in other locations around the building.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Staff are not Text Relay aware.
  • Home visits / services are available.