You are on Introduction. Skip to the next section.

Introduction

• Related link Greenwich DLR Station.
• Https://www.disabledgo.com/access-guide/royal-borough-of-greenwich/greenwich-dlr-station

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• Comments View
  • Greenwich Rail Station is linked to Greenwich DLR station.
  • Mainline services are platforms 1 and 2, DLR services are platforms 3 and 4.
  • There is direct access between platforms 2 and 3 and access by lift using an underpass to platforms 1 and 4.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking (Blue Badge Only Parking). Skip to the next section.

Parking (Blue Badge Only Parking)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located in the forecourt in front of the station building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • The nearest Blue Badge bay is 20m (21yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is block paving.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located in front of the main entrance.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.
• Comments View
  • The Blue Badge parking area is a long bay, large enough for 2 - 3 cars.

You are on Outside Access (Main Entrance - Station Building). Skip to the next section.

Outside Access (Main Entrance - Station Building)

• This information is for the entrance located at the front of the venue.
• There is level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 158cm (5ft 2in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 138cm (4ft 6in).
• Comments View
  • This entrance gives level access to the station building for the ticket office, café, toilets and direct access to platform 2 (mainline towards London) leading to platform 3 (DLR services towards Stratford, Bank and Tower Gateway) and lifts to access platforms 4 and the subway to platform 1.

You are on Outside Access (Out of Hours Entrance - Greenwich High Road). Skip to the next section.

Outside Access (Out of Hours Entrance - Greenwich High Road)

• This information is for the entrance located to the left of the station building.
• There is level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are single.
• The door(s) is / are permanently held open.
• The width of the door opening is 110cm (3ft 7in).

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• Comments View
  • This gate is held open when the main station building is closed.

You are on Level Change (Direct Access to Platform 1). Skip to the next section.

Level Change (Direct Access to Platform 1)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located from Straightsmouth leading up to platform 1.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located from Straightsmouth, connecting to the second section of the ramp up to the platform.
• There is/are 15+ step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• The ramp/slope does bypass the step(s).

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 3m (3yd 10in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are medium.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• There is a ticket office.
• The ticket office is located to the right of the ticket hall from the station main entrance.
• The ticket office is 5m (5yd 1ft) from the main entrance.
• The train companies operating from within this station are Southeastern and Docklands Light Railway (DLR) working for Transport For London (TFL).
• Please click here for access information for Southeastern Railway.
• Please click here for access information for TFL accessibility guides.
• There is a taxi rank at the station.
• The taxi rank is located directly outside the main entrance.
• The taxi rank is 3m (3yd 10in) from the main entrance.
• Shops and services within the station include café in the ticket hall and a newsagents' kiosk on platform 2.
• Not all key concourse shops and services have level access.
• Concourse shops or services accessed by ramp / steps or lift are the newsagents' kiosk.
• There are 4 platform(s) in the station.
• The platform(s) which has/have level access is / are 2,3.
• The platform(s) accessed by lift is / are 1,4.
• The platform(s) accessed by ramp / slope is / are 1.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1,2,3,4.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1,2,3,4.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • Platforms 1 and 2 are for mainline rail services (photographs 1 - 4).
  • There is a deep step up to access the newsagent's kiosk on platform 2.
  • Platforms 3 and 4 serve the DLR.
  • There are no ticket barriers at this station.
  • There are self-service ticket machines at all entrances.
  • Oyster and contactless card payments are accepted on all DLR services and on mainline services towards London and Kent-bound as far as Dartford.
  • For services on platforms 1 and 2 there is a step up between the platform and the train.
  • Staff will operate a portable ramp to overcome the step and telephone the arrival station to arrange for the passenger to be met with the ramp.
  • Pre-booking is preferred.
  • The DLR network is designed to be step-free from street to train, but there can be a gap of up to 7.5cm between the platform and the train.

You are on Eating and Drinking (BeeZoo Espresso Bar). Skip to the next section.

Eating and Drinking (BeeZoo Espresso Bar)

• The following information is for the café.
• The café is located to the left of the ticket hall.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• All tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 1m (3ft 3in) from the café entrance.
• The standard height for tables is 108cm.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is snacks.

You are on Level Change (Station Underpass). Skip to the next section.

Level Change (Station Underpass)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located at both ends of the underpass where it meets the street.
• The ramp/slope is permanent.
• There is a lift to access this area/service.
• The lift does not bypass the ramp/slope.

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• Comments View
  • This underpass connects the DLR entrance from Greenwich High Road via Waller Way to Straightsmouth on the north side of the station.
  • There are lifts and stairs to connect platforms 2,3 and 4 to the underpass.

You are on Level Change (Platforms to Underpass). Skip to the next section.

Level Change (Platforms to Underpass)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located from platforms 2/3 down to the underpass.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

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• Comments View
  • There are separate stairs at the Waller Road end of the underpass for access to DLR platform 4 only (photographs 3 and 4).
  • There are also steps at the eastern end of the station leading to a separate underpass connecting platforms 1 and 2 only.
  • These steps are not clearly marked (photograph 3).
  • There is not a lift in this location.

You are on Lift (Platforms 2 /3 and 4). Skip to the next section.

Lift (Platforms 2 /3 and 4)

• There is a lift for public use.
• The lift is located in the underpass below the platforms.
• The lift is a standard lift.
• The floors which are accessible by this lift are underpass - platforms 2 & 3.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 105cm x 135cm (3ft 5in x 4ft 5in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • There is an identical lift to serve DLR Platform 4 at the Waller Way/ Greenwich High Road end of the underpass (photograph 4).

You are on Opening Times (Toilets). Skip to the next section.

Opening Times (Toilets)

• Monday 06:00 - 17:30.
• Tuesday 06:00 - 17:30.
• Wednesday 06:00 - 17:30.
• Thursday 06:00 - 17:30.
• Friday 06:00 - 17:30.
• Saturday 06:00 - 17:30.
• Sunday 07:00 - 17:30.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
  • This accessible toilet is located to the left of the ticket hall.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 95cm (3ft 1in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 185cm x 280cm (6ft 1in x 9ft 2in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 115cm (3ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is push.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are not available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 40cm (1ft 4in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 118cm (3ft 10in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Comments View
  • The accessible toilet is also used for all female customers.
  • Between 17.30 - 20.00 the toilets may be unlocked at the discretion of staff.
  • As of September 2022 these toilets are closed temporarily due to vandalism.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located to the left of the ticket hall.
  • The male toilet(s) is/are approximately 10m (10yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels are medium.
• Comments View
  • The accessible toilet is used by female customers.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.