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Greenwich Station

Greenwich High Road, Greenwich, London, SE10 8JQ

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Access Guide

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Introduction

  • Comments View
    • Greenwich Rail Station is linked to Greenwich DLR station.
    • Mainline services are platforms 1 and 2, DLR services are platforms 3 and 4.
    • There is direct access between platforms 2 and 3 and access by lift using an underpass to platforms 1 and 4.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking (Blue Badge Only Parking)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located in the forecourt in front of the station building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • The nearest Blue Badge bay is 20m (21yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is block paving.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is a designated drop off point.
    • The drop off point is located in front of the main entrance.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.
  • Comments View
    • The Blue Badge parking area is a long bay, large enough for 2 - 3 cars.

Outside Access (Main Entrance - Station Building)

  • This information is for the entrance located at the front of the venue.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 158cm (5ft 2in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) is / are permanently held open.
    • The width of the door opening is 138cm (4ft 6in).
  • Comments View
    • This entrance gives level access to the station building for the ticket office, café, toilets and direct access to platform 2 (mainline towards London) leading to platform 3 (DLR services towards Stratford, Bank and Tower Gateway) and lifts to access platforms 4 and the subway to platform 1.

Outside Access (Out of Hours Entrance - Greenwich High Road)

  • This information is for the entrance located to the left of the station building.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 110cm (3ft 7in).
  • Comments View
    • This gate is held open when the main station building is closed.

Level Change (Direct Access to Platform 1)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located from Straightsmouth leading up to platform 1.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located from Straightsmouth, connecting to the second section of the ramp up to the platform.
  • There is/are 15+ step(s) to the area/service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).

Reception (Ticket Office)

  • The desk/counter is 3m (3yd 10in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Opening Times View
    • Monday 06:10 - 20:00.
    • Tuesday 06:10 - 20:00.
    • Wednesday 06:10 - 20:00.
    • Thursday 06:10 - 20:00.
    • Friday 06:10 - 20:00.
    • Saturday 06:10 - 20:00.
    • Sunday 08:00 - 19:00.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located to the right of the ticket hall from the station main entrance.
  • The ticket office is 5m (5yd 1ft) from the main entrance.
  • The train companies operating from within this station are Southeastern and Docklands Light Railway (DLR) working for Transport For London (TFL).
  • Please click here for access information for Southeastern Railway.
  • Please click here for access information for TFL accessibility guides.
  • There is a taxi rank at the station.
  • The taxi rank is located directly outside the main entrance.
  • The taxi rank is 3m (3yd 10in) from the main entrance.
  • Shops and services within the station include café in the ticket hall and a newsagents' kiosk on platform 2.
  • Not all key concourse shops and services have level access.
  • Concourse shops or services accessed by ramp / steps or lift are the newsagents' kiosk.
  • There are 4 platform(s) in the station.
  • The platform(s) which has/have level access is / are 2,3.
  • The platform(s) accessed by lift is / are 1,4.
  • The platform(s) accessed by ramp / slope is / are 1.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1,2,3,4.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1,2,3,4.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Comments View
    • Platforms 1 and 2 are for mainline rail services (photographs 1 - 4).
    • There is a deep step up to access the newsagent's kiosk on platform 2.
    • Platforms 3 and 4 serve the DLR.
    • There are no ticket barriers at this station.
    • There are self-service ticket machines at all entrances.
    • Oyster and contactless card payments are accepted on all DLR services and on mainline services towards London and Kent-bound as far as Dartford.
    • For services on platforms 1 and 2 there is a step up between the platform and the train.
    • Staff will operate a portable ramp to overcome the step and telephone the arrival station to arrange for the passenger to be met with the ramp.
    • Pre-booking is preferred.
    • The DLR network is designed to be step-free from street to train, but there can be a gap of up to 7.5cm between the platform and the train.

Eating and Drinking (BeeZoo Espresso Bar)

  • The following information is for the café.
  • The café is located to the left of the ticket hall.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • All tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 1m (3ft 3in) from the café entrance.
  • The standard height for tables is 108cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is snacks.
  • Opening Times View
    • Monday 06:00 - 19:00.
    • Tuesday 06:00 - 19:00.
    • Wednesday 06:00 - 19:00.
    • Thursday 06:00 - 19:00.
    • Friday 06:00 - 19:00.
    • Saturday 06:00 - 19:00.
    • Sunday 06:00 - 19:00.

Level Change (Station Underpass)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located at both ends of the underpass where it meets the street.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a lift to access this area/service.
  • The lift does not bypass the ramp/slope.
  • Comments View
    • This underpass connects the DLR entrance from Greenwich High Road via Waller Way to Straightsmouth on the north side of the station.
    • There are lifts and stairs to connect platforms 2,3 and 4 to the underpass.

Level Change (Platforms to Underpass)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located from platforms 2/3 down to the underpass.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).
  • Comments View
    • There are separate stairs at the Waller Road end of the underpass for access to DLR platform 4 only (photographs 3 and 4).
    • There are also steps at the eastern end of the station leading to a separate underpass connecting platforms 1 and 2 only.
    • These steps are not clearly marked (photograph 3).
    • There is not a lift in this location.

Lift (Platforms 2 /3 and 4)

  • There is a lift for public use.
  • The lift is located in the underpass below the platforms.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are underpass - platforms 2 & 3.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 105cm x 135cm (3ft 5in x 4ft 5in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • There is an identical lift to serve DLR Platform 4 at the Waller Way/ Greenwich High Road end of the underpass (photograph 4).

Opening Times (Toilets)

  • Monday 06:00 - 17:30.
  • Tuesday 06:00 - 17:30.
  • Wednesday 06:00 - 17:30.
  • Thursday 06:00 - 17:30.
  • Friday 06:00 - 17:30.
  • Saturday 06:00 - 17:30.
  • Sunday 07:00 - 17:30.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
    • This accessible toilet is located to the left of the ticket hall.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 95cm (3ft 1in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 185cm x 280cm (6ft 1in x 9ft 2in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 115cm (3ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is push.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 40cm (1ft 4in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 118cm (3ft 10in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • The accessible toilet is also used for all female customers.
    • Between 17.30 - 20.00 the toilets may be unlocked at the discretion of staff.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.