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Saint Marys Community Complex

180 Eltham High Street, Eltham, London, SE9 1BJ

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Access Guide

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COVID-19 Information

  • The information in this section was taken in October 2021.
  • There is not a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are wall mounted.
  • The height of the hand sanitiser is 113cm.
  • Hand sanitisers are not available inside the venue.
  • There is sanitiser available at both entrances.
  • There is not a limited number of people allowed inside.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • There are some signs to encourage social distancing.
  • Toilets are available.

Opening Times

  • Please contact the venue for details of opening times.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is New Eltham.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Passey Place Car Park.
    • The car park is located on Passey Place.
    • There is a/are Blue Badge parking bay(s) available within the car park.
  • On Street Blue Badge Parking View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 223cm x 585cm (7ft 4in x 19ft 2in).
    • On street Blue Badge parking is located on Eltham High Street.
  • On Street Standard Parking View
    • Clearly signed and / or standard marked parking bays are available.
    • Standard marked parking bays are located on Roper Street.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • Photographs 1 and 2 show the Blue Badge Bay and signage.
    • The standard bays are not individual bays shown in photograph 3. Payment is made by machine (controls 135cm high) or via phone.
    • Parking charges apply Monday to Sunday 9am to 10pm with a maximum stay of 2 hours.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is stepped access at this entrance.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 132cm (4ft 4in).
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 99cm.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 5 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 19cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • Signage indicates there is the accessible entrance to the rear.

Outside Access (Accessible Entrance)

  • Entrance View
    • This information is for the entrance located to the rear of the building.
    • There is ramped/sloped access at this entrance.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 108cm (3ft 7in).
    • There is not an intercom.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 95cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 82cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located either side of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
  • Comments View
    • The handrail is on the left or right depending on which way you access the ramp.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are moderate to good.
  • Comments View
    • Photograph 1 shows the signage for rooms on both floors.
    • Photograph 2 shows the seating at the bottom of the stairs.
    • The ground floor has the Goshen & Knightley Rooms which are linked shown in photograph 3.
    • There is also the Torrington Room which has a connecting door through to a kitchen space which has counters 91cm high (photographs 4 and 5).
    • There is a slight lip into the kitchen from the Torrington Room as shown in photograph 6.
    • There are 3 meeting rooms on the first floor. These are Stace (Photograph 8), Moore (Photograph 9) and Sainsbury (Photograph 10).
    • The staff office is also on this level.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G, 1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
    • The lighting levels are moderate to good.

Lift

  • There is a lift for public use.
  • The lift is located to the side of the stairs.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 8m (8yd 2ft) from the accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 83cm (2ft 9in).
  • The dimensions of the lift are 90cm x 130cm (2ft 11in x 4ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is moderate to good.
  • Comments View
    • There is a manual door for the lift itself which opens towards you (pull).

Accessible Toilet (Left Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 8m (8yd 2ft) from the accessible entrance.
    • This accessible toilet is located on the ground floor, to the side of the stairs.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 83cm (2ft 9in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 157cm x 175cm (5ft 2in x 5ft 9in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 60cm (1ft 12in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are open waste paper bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 164cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 112cm (3ft 8in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 117cm (3ft 10in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is fair.
    • The lighting levels are moderate to good.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are not Text Relay aware.
  • Children are welcomed at the venue.