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Woolwich Citizens Advice Bureau

The Old Town Hall, Polytechnic Street, Woolwich, London, SE18 6PN

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Access Guide

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Opening Times

  • The centre is open on Wednesdays 10:00 - 12:00 for drop-in advice sessions.
  • Last admittance is 11:30.
  • The centre is very busy and not everyone may be seen.
  • The centre is open on other days for pre-booked appointments only, after an initial assessment.
  • Please see the website for details of how to apply for an assessment and for times of telephone advice sessions.
  • The bureau also conducts outreach advice sessions at many venues across the borough.
  • Please see the website for more details.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Woolwich.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Woolwich Arsenal.
  • Comments View
    • Woolwich Arsenal Station has both mainline rail and DLR services.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Calderwood Street Car Park (multi storey).
    • The car park is located off Calderwood Street, above Sainsbury's.
  • Blue Badge On Street Parking View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 200cm x 400cm (6ft 7in x 13ft 1in).
    • On street Blue Badge parking is located in Bathway, off Polytechnic Street.
  • Standard On Street Parking View
    • Clearly signed and / or standard marked parking bays are available.
  • Public Car Parks View
    • Car park websitehttp://www.disabledgo.com/en/access-guide/calderwo.
  • Standard On Street Parking View
    • The dimensions of the standard marked parking bays are 200cm x 400cm (6ft 7in x 13ft 1in).
    • Standard marked parking bays are located in Polytechnic Street.
  • Drop off Point View
    • There is not a designated drop off point.
  • Comments View
    • The nearest Blue Badge Bay is about 30m to the venue.
    • The on-street bays are metered.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the venue.
  • There is level access into the venue.
  • The bell is in a suitable position to allow wheelchair users to gain access.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 92cm (3ft 0in) wide.

Inside Access

  • There is not level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are medium.

Level Change (Upper Ground Floor)

  • There are steps to access this area / service.
  • The steps are located at the end of the corridor.
  • There is / are 3 step(s) to the area / service.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on the left going up.
  • Comments View
    • These steps give access to meeting room 5.
    • There are four other meeting rooms which are accessible.
    • These rooms will be booked for clients unable to use the stairs.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 8m (8yd 2ft) from the main entrance.
    • This accessible toilet is located on the left of the corridor after the waiting room.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 83cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 165cm x 180cm (5ft 5in x 5ft 11in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 160cm (5ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is twist/turn.
    • There is not a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 58cm (1ft 11in).
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a toilet roll holder.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Home visits / services are available.
  • Comments View
    • The email address on the contact details is for administration enquiries only.
    • There is information on the website about how to submit a request for advice/ information by email.