Access Guide
Opening Times
- Monday 06:00 - 22:00.
- Tuesday 06:00 - 22:00.
- Wednesday 06:00 - 22:00.
- Thursday 06:00 - 22:00.
- Friday 06:00 - 21:00.
- Saturday 08:00 - 19:00.
- Sunday 08:00 - 19:00.
Location
- The venue is situated within the centre of the town.
- This venue is situated in Kingston upon Thames.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Kingston.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The nearest public car park is Cattle Market Car Park, approximately 300 metres from the venue.
- The car park is located off the A307.
Outside Access (Side Entrance)
- This information is for the entrance located to the side of the building.
- There is level access into the venue.
- The main door(s) open(s) towards you (pull).
- The door(s) is / are double.
- The door(s) is / are heavy.
- The width of the door opening is 160cm (5ft 3in).
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Second set of doors
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- There is a small raised threshold in the doorway.
Outside Access (Clarence Street Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 160cm (5ft 3in).
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Comments
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- There are also 4 sets of double manual doors located at this entrance.
Other Floors (Main)
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Steps
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- The floors which are accessible by stairs are LG, G, 1, 2.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are moderate to good.
Lift (Main)
- There is a lift for public use.
- The lift is located to the left as you enter via the Clarence Street entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG, G, 1, 2.
- The lift is approximately 8m (8yd 2ft) from the Clarence Street entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 140cm x 150cm (4ft 7in x 4ft 11in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Outside Access (Gym Entrance)
- This information is for the entrance located opposite the main lift as you exit on the second floor.
- There is level access into the venue.
- The main door(s) open(s) towards you (pull).
- The door(s) is / are double.
- The door(s) is / are permanently held open.
- The width of the door opening is 120cm (3ft 11in).
Reception
- The desk/counter is 8m (8yd 2ft) from the lift.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are good.
- There is not a hearing assistance system.
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Comments
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- There are 49cm wide turnstyle gates to access the main area. These are located to the left of the reception.
- There is a 90cm wide security gate also available to the left of the turnstyle gates.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played throughout the venue.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are moderate to good.
Eating and Drinking
- The following information is for the café.
- The café is located to the left past reception.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 15m (16yd 1ft) from the main lift.
- The distance between the floor and the lowest table is 42cm (1ft 5in).
- The distance between the floor and the highest table is 76cm (2ft 6in).
- The standard height for tables is 76cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- Menus are hand held and wall.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Other Floors (Access to Upper Level)
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Steps
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- The floors which are accessible by stairs are 2, 3.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are moderate to good.
Lift (Platform Lift Access to Upper Level Studios)
- There is a lift for public use.
- The lift is located at the foyer to the rear of reception.
- The lift is a platform lift.
- The floors which are accessible by this lift are 2, 3.
- Wall mounted information boards are not provided at lift landings.
- There are manual, single doors which may be difficult to open to access the lift lobby on all floors.
- The lift is approximately 14m (15yd 11in) from the main lift.
- Staff do not need to be notified for use of the lift.
- The clear door width is 89cm (2ft 11in).
- The dimensions of the lift are 101cm x 135cm (3ft 4in x 4ft 5in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
Swimming Pool
- There is level access from the changing area to the swimming pool.
- There is not a ramped entrance into the water.
- There is a wet side chair available.
- There is a hoist for wheelchair users to access the water.
- The hoist is manual.
- There are not steps into the swimming pool.
- There is a ladder type entrance into the water.
- There is a handrail on both sides of the ladder.
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Comments
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- Level access to the swimming pool requires the use of the gym platform lift.
- Access to the swimming pool from the male or female changing rooms is via two steps.
- Access to the jacuzzi is via one step.
Fitness Suite (Equipments and Weights)
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Access to Fitness Suite
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- The fitness suite is located to the rear of reception.
- The fitness suite is 36m (39yd 1ft) from the main lift.
- There is step free access to the fitness suite.
- There are doors into the fitness suite.
- The doors open towards you (pull).
- The doors are double.
- The door(s) may be difficult to open.
- The opening is 120cm wide.
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Fitness Suite (General)
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- Staff receive some training in assisting disabled people.
- Training provided is in house.
- Equipment suitable for mobility or sensory impaired users includes the multi-gym.
- A portable hearing assistance system is not available for induction.
- There is not clear manoeuvring space between equipment.
- There is level access to all of the equipment.
High Impact Studio
- This studio is located on the third floor, at the rear left of the venue.
- The studio has a step-free access via the platform lift 5m away.
- There is a single, easy to open, 76cm wide door which opens away from you (push) to access the studio.
- There is a slight slope immediately after the door leading to the studio space.
Group Cycle Studio
- This fitness studio is located on the third floor, at the rear left of the gym.
- The studio has a step-free access via platform lift 5m away.
- There is a single, easy to open, 76cm wide door which opens towards you (pull) to access the studio.
- There is a single clearly marked 17cm high step that leads to the trainer platform.
Fitness Suite (Blaze)
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Access to Fitness Suite
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- The fitness suite is located at the rear of the venue on the third floor.
- The fitness suite is 5m (5yd 1ft) from the platform lift.
- There is step free access to the fitness suite.
- Level access is by lift.
- There are doors into the fitness suite.
- The doors open towards you (pull).
- The door(s) may be difficult to open.
- The opening is 87cm wide.
- Equipment suitable for mobility or sensory impaired users includes in-house.
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Fitness Suite (General)
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- A portable hearing assistance system is not available for induction.
- There is not clear manoeuvring space between equipment.
- There is level access to all of the equipment.
Level Change (Gym to Swimming Pool and Accessible Changing Room)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located between the standard changing rooms and swimming pool.
- There is/are 2 step(s) to the area/service.
- The lighting levels at the step(s) are good.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- There is a lift to access this area/service.
- The lift does bypass the step(s).
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Comments
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- There is a second set of steps on the other side of the pillar.
Lift (Gym Platform Lift to Accessible Changing Room)
- There is a lift for public use.
- The lift is located within the equipment and weights fitness suite.
- The lift is a platform lift.
- The platform lift accesses a small level change.
- Wall mounted information boards are not provided at lift landings.
- There are manual, single doors which may be difficult to open to access the lift lobby on all floors.
- The lift is approximately 25m (27yd 1ft) from the reception.
- Staff do not need to be notified for use of the lift.
- The clear door width is 79cm (2ft 7in).
- The dimensions of the lift are 90cm x 132cm (2ft 11in x 4ft 4in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
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Comments
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- The platform lift provides level access directly from the fitness suite to the accessible changing room.
- There are 2 medium steps with handrails on both sides between the standard changing rooms and the accessible changing room that this lift overcomes.
Accessible Changing Room (Right Hand Transfer)
- There are accessible changing rooms available.
- The accessible changing room is located at the pool side.
- The facility is 1m (3ft 3in) from the gym platform lift.
- The door opens outwards.
- The width of the door is 85cm (2ft 9in).
- The door is locked by a twist lock.
- The dimensions of the accessible changing room are 140cm x 230cm (4ft 7in x 7ft 7in).
- The toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 100cm (3ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- Wall mounted rails are available.
- The toilet seat is 48cm (1ft 7in) above floor level.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The height of the sink is 74cm (2ft 5in).
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is a locker within the accessible changing room.
- The locker is within reach for a wheelchair user.
- There is not a changing bench.
- There is a wheel in shower.
- The facilities available in the accessible shower are an adjustable shower head, handrails and a flip-down seat.
- The height of the seat is 40cm (1ft 4in).
Accessible Shower (Male)
- Accessible shower facilities are available.
- The accessible shower(s) surveyed is/are located within the male changing room.
- The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a flip-down seat.
- The height of the seat is 46cm (1ft 6in).
- Other facilities available include; a dropdown rail.
- There is level access to the services from the accessible shower facilities.
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Comments
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- There is a similar accessible shower available in the female changing room.
Accessible Toilet (Café - Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is written text signage on or near the toilet door.
- This accessible toilet is approximately 18m (19yd 2ft) from the main lift.
- This accessible toilet is located to the left as you enter.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 160cm x 220cm (5ft 3in x 7ft 3in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 120cm (3ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and general domestic waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 44cm (1ft 5in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 140cm (4ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 120cm (3ft 11in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is fair.
- The lighting levels are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in this accessible toilet.
- The height of the baby change table once extended is 92cm (3ft).
Accessible Toilet (Male - No Transfer Space)
- Accessible toilet facilities are available.
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Location and Access
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- There is no signage on or near the toilet door.
- This accessible toilet is approximately 20m (21yd 2ft) from the main lift.
- This accessible toilet is located within the male standard toilets.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is not a shared toilet.
- This is a male facility.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 115cm x 160cm (3ft 9in x 5ft 3in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is not a lateral transfer space.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are not available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is not a hand dryer.
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is fair.
- The lighting levels are moderate to good.
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Comments
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- There is also a similar toilet within the female changing rooms.
Standard Changing Room (Male Changing Room)
- There is a/are standard changing room(s) available.
- The standard changing room(s) is/are approximately 20m (21yd 2ft) from the main lift.
- The standard changing room(s) is/are approximately 9m (9yd 2ft) from the reception desk.
- The standard changing room(s) is/are approximately 5m (5yd 1ft) from the gym.
- The standard changing room(s) surveyed is/are located to the rear of the reception.
- There is level access to the standard changing room(s).
- Shower facilities are available within the changing room(s).
- There is level access to the shower facilities.
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Comments
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- There is a similar female changing room.
- There are baby changing facilites available in both the male and female standard changing rooms.
- There is a disabled changing cubical in the male changing room, with a width of 170cm and varying depth from 50cm to 140cm.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located within the female changing room.
- The female toilet(s) is/are approximately 20m (21yd 2ft) from the gym entrance.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels in the female toilets are moderate to good.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located within the male changing room.
- The male toilet(s) is/are approximately 20m (21yd 2ft) from the gym entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels in the male toilets are moderate to good.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.