Access Guide
Introduction
- The shopping centre is open 7 days a week, with late night shopping available every Thursday and Friday.
- The centre managers office is on the first floor via the car park.
Location
- The venue is situated within the centre of the town.
- This venue is situated in Kingston Upon Thames.
- The venue is not situated on a road which has a steep gradient.
- The nearest mainline station is Kingston.
Opening Times
- Monday 09:00 - 18:00.
- Tuesday 09:00 - 18:00.
- Wednesday 09:00 - 18:00.
- Thursday 09:00 - 21:00.
- Friday 09:00 - 20:00.
- Saturday 09:00 - 18:00.
- Sunday 11:00 - 17:00.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park type is multi storey.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 320cm x 410cm (10ft 6in x 13ft 5in).
- The car park surface is tarmac.
- The car park does have a height restriction barrier.
- The maximum height is 200cm (6ft 7in).
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Comments
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- The car park includes open-air and multi-storey areas.
- Parking in the designated areas for Shopmobility customers is free.
- All other areas in the car park is charged.
Other Floors
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Steps
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- The floors which are accessible by stairs are Car Park - G-2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is bright.
Lift (Car Park)
- There is a lift for public use.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-2.
- Staff do not need to be notified for use of the lift.
- The dimensions of the lift are 200cm x 200cm (6ft 7in x 6ft 7in).
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The lift controls do not have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is bright.
Outside Access (Eden Street Entrance)
- There is level access into the venue.
- The main doors open (no doors).
Outside Access (Eden Walk Entrance)
- There is level access into the venue.
- The main doors open (no doors).
Outside Access (Union Street Entrance)
- There is level access into the venue.
- The main doors open (no doors).
Inside Access
- There is level access to the service(s).
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are bright.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 2m (6ft 7in) from the second floor lift.
- The accessible toilet is located on the 2nd floor of the car park.
- There is level access to the accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from the car park help kiosk.
- The door opens outwards.
- The door is locked by a locking handle.
- The door is light.
- The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
- Floor manoeuvring space is clear in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 60cm (1ft 12in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not a functional emergency alarm available.
- It is out of reach (higher than 10cm (0ft 4in) from floor).
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors in the accessible toilet.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The towel dispenser is 110cm (3ft 7in) high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is poor.
- There is a low colour contrast between the internal door and wall.
- The contrast between the grab rails and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- Lighting levels are medium.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female Toilet(s)
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- The female toilets are located on the 2nd floor of the car park.
- The female toilets are 5m (16ft 5in) from the second floor lift.
- Inside the venue, there is level access to the female toilet.
- Lighting levels are medium.
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Access to Standard Male Toilet(s)
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- The male toilets are located on the 2nd floor of the car park.
- The male toilets are 3m (9ft 10in) from the second floor lift.
- Inside the venue, there is level access to the male toilet.
- Lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located next to the female facility.
- The height of the baby change table once extended is 86cm (2ft 10in).
- Inside the venue, there is level access to the baby change facility.
Additional Info
- Staff do not receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.