Access Guide
Overview
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About
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- The Hook and Chessington Library is located on the ground floor of the Hook Centre.
- There are no toilet facilities.
- View information on opening times.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest train station is Chessington North.
- This station does not have step-free access.
- The nearest step-free train station is Chessington South.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
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Getting Help and Assistance
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- Seating is available.
- There is a fixed hearing assistance system.
- The alternative formats documents can be provided in include: large print, different languages and audio.
- There is not a designated assistance dog spending area.
- Related Access Guides View
Parking
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Car Park
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- The car park is located at the front of the venue.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 3 designated Blue Badge parking bays available.
- The Blue Badge bays have faded markings.
- The surveyed Blue Badge parking bay dimensions are 250cm (width) x 480cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 120cm.
- The nearest designated bay is 5m from the Hook Centre main entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
- One of the Blue Badge parking bays was temporarily obstructed at time of survey.
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Charges and Restrictions
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- Parking is free for Blue Badge holders but not all users.
- Payment is via RingGo.
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Drop-off Point
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- There is not a designated drop-off point available.
Entrance (Hook Centre - Main Entrance)
- This entrance is located at the front of the building.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a single automatic door.
- The door opens towards you.
- The width of the opening is 104cm.
- The door has a low colour contrast.
- There is a push pad or push button to exit at a height of 100cm.
Entrance (Library)
- This entrance is located in front of you on entering the Hook Centre.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There is an opening without doors.
- The width of the opening is more than 200cm.
- There are security barriers at the entrance.
- The maximum width between them is 103cm.
Reception
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Location
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- The reception is located to your right on entrance.
- The distance from the library entrance is 7m.
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Route
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- The most accessible route to the reception has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access to the reception.
- The height of the reception desk is 97cm.
- There is a lowered section at the desk.
- The height of the lowered section is 73cm.
- The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is no (or very little) background noise in this area.
- Lighting levels were even at the time of the survey.
Library
- There is step-free level access throughout all areas.
- There is room for a wheelchair user to manoeuvre.
- There is space for an assistance dog to rest in the seating area.
- The walls and floor have a high colour contrast.
- Seating available in this library includes: chairs without armrests, sofas and stools.
- Some seating is fixed.
- Furniture available in the library includes: tables, coffee tables, long tables, desks and booths.
- Some tables are fixed.
- The surface height of some of the tables/desks is suitable for wheelchair users.
- The clear height under some of the tables/desks is suitable for wheelchair users.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is not a hearing assistance system.
- The height of the touchscreen display ranges from 105cm to 150cm from the floor.
- There is a screen shrink option for the touchscreen to make it more accessible.
- When made accessible the height of the touchscreen display ranges from 105cm to 130cm from the floor.
- This library is able to provide material in the following formats: large print, ebook, ejournal and audio.
- Auxiliary aids available in this library include: ergonomic chairs.