You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:30 - 18:00.
• Tuesday 09:30 - 18:00.
• Wednesday 09:30 - 18:00.
• Thursday 09:30 - 21:00.
• Friday 09:30 - 19:00.
• Saturday 09:00 - 19:00.
• Sunday 11:00 - 17:00.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the borough.
• This venue is situated in Kingston upon Thames.
• The venue is in a pedestrian area.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Kingston.
• The nearest underground station is Wimbledon.
• There is not a tram stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park type is underground.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There is/are 24 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 350cm x 500cm (11ft 6in x 16ft 5in).
  • The nearest Blue Badge bay is 17m (18yd 1ft) from the car park entrance.
  • The furthest Blue Badge bay is 4m (4yd 1ft) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 200cm (6ft 7in).
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The car park entrance is on Vicarage Road.

You are on Outside Access (Clarence Street Side Entrance). Skip to the next section.

Outside Access (Clarence Street Side Entrance)

• This information is for the entrance located facing Thames Street.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 146cm (4ft 9in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 148cm (4ft 10in).

You are on Outside Access (Clarence Street Entrance). Skip to the next section.

Outside Access (Clarence Street Entrance)

• This information is for the entrance located on Clarence Street.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 178cm (5ft 10in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 166cm (5ft 5in).

You are on Outside Access (Wood Street Entrance). Skip to the next section.

Outside Access (Wood Street Entrance)

• This information is for the entrance located on Wood Street.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are single.
• The width of the door opening is 88cm (2ft 11in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are single.
  • The width of the door opening is 89cm (2ft 11in).
• Comments View
  • The automatic doors are to both sides of 4 manual doors.

You are on Outside Access (Car Park Entrance). Skip to the next section.

Outside Access (Car Park Entrance)

• This information is for the entrance located in the car park.
• There is level access into the venue.
• Level access is via lift.
• The main door(s) open(s) automatically.

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• Second set of doors View
  • The automatic doors are push pad activated.
  • The door(s) is / are double.
  • The width of the door opening is 166cm (5ft 5in).

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are bright.

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• Comments View
  • There are fixed loop hearing systems on all till banks.
  • There is a portable loop in giftlist.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are B, G, 1, 2 and 3.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are B-G-1-2-3.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are not clearly marked.
  • The lighting levels are bright.
• Comments View
  • The basement floor is a Waitrose store.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located by every entrance point.
• The lift is a standard lift.
• The floors which are accessible by this lift are car park level 2, car park level 1, B, G, 1, 2 and 3.
• The lift is approximately 8m (8yd 2ft) from the car park entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 107cm (3ft 6in).
• The dimensions of the lift are 134cm x 194cm (4ft 5in x 6ft 4in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Eating and Drinking (Restaurant - First Floor). Skip to the next section.

Eating and Drinking (Restaurant - First Floor)

• The following information is for the restaurant.
• The restaurant is located on the first floor, to the rear of the store.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 15m (16yd 1ft) from the restaurant entrance.
• The standard height for tables is 72cm.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is not available.
• Drinking straws are not available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • There is a separate exit located to the far left of the restaurant with level access, no doors and a width of 180cm (photographs 15 and 16).

You are on Toilet with Adaptations (Restaurant - Left Transfer). Skip to the next section.

Toilet with Adaptations (Restaurant - Left Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 15m (16yd 1ft) from the restaurant entrance.
  • This accessible toilet is located to the right as you enter the restaurant.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards (automatically).
  • The door is push pad activated.
  • The door is locked by a push button or pad.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The dimensions of the accessible toilet are 206cm x 275cm (6ft 9in x 9ft).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 140cm (4ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and general domestic waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 95cm and 140cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 100cm.
  • The shelf is located where it is reachable.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 120cm (3ft 11in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 125cm (4ft 1in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Comments View
  • There is a children's toilet and second handwash basin available within the accessible toilet (photographs 4 and 8).

You are on Parent and Baby Room (Restaurant). Skip to the next section.

Parent and Baby Room (Restaurant)

• There is a parent and baby room for public use.
• The parent and baby room is located to the right as you enter the restaurant.
• The parent and baby room is approximately 10m from the restaurant entrance.
• There is step-free access into the parent and baby room, via lift.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 75cm (2ft 6in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 75cm.
• The wash basin tap type is push.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

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• Comments View
  • There are separate breastfeeding and bottle feeding areas within this facility, plus a pram parking area at the entrance.

You are on Accessible Changing Room (Fitting Room). Skip to the next section.

Accessible Changing Room (Fitting Room)

• The accessible fitting rooms are located adjacent to each clothing department.
• The photographs show two of the fitting rooms.

You are on Standard Changing Room (Fitting Rooms). Skip to the next section.

Standard Changing Room (Fitting Rooms)

• There is a/are standard changing room(s) available.

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• Comments View
  • The accessible fitting rooms are located adjacent to each clothing department.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located in the centre of the store.
  • The female and male toilets are approximately 10m (10yd 2ft) from the esculators.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are bright.

You are on Level Change (Standard Toilets). Skip to the next section.

Level Change (Standard Toilets)

• There is an escalator to access this area.
• The escalator is located outside The Place To Eat exit.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.

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• Comments View
  • There are 4 manual wheelchairs available to borrow in the car park.
  • There is 1 manual wheelchair available to borrow in the store.