Skip to main content

Kingston Train Station

Wood Street, Kingston Upon Thames, London, KT1 1UJ

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

COVID-19 Information (General Advice for Stations Across Kingston)

  • The information in this section was taken in December 2020.
  • There are separate doors for entering and exiting.
  • At larger stations, a separate entrance and exit is used. Most smaller stations may only have one door, so cannot have a separate entrance/exit.
  • There is a member of staff available at the entrance.
  • At staffed stations, staff are available as close to the entrance as possible. This may be gateline or ticket office staff.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of people allowed inside.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • Station staff will monitor attendance and decide if the station concourse needs to close for social distancing measures.
  • At larger stations, where possible, a clearly signed one-way system is implemented.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • For tenants on the station, such as small coffee shops, clear screens are not always available, but those staff wear face coverings (unless exempt).
  • Toilets are available.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.

Assisted Travel Information

  • Assisted Travel Helpline Number: 0800 528 2100.
  • Assisted Travel Textphone: 0800 692 0792.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on Wood Street.
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 175cm.
  • Comments View
    • There are three identical entrance points here.

Outside Access (Night Entrance)

  • Entrance View
    • This information is for the entrance located on Richmond Road, leading to the subway.
    • There is step-free access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 150cm.
  • Comments View
    • At time of survey the entrance was closed.

Station Concourse

  • The concourse has several small shops, ticket machines and the ticket counters.
  • The lighting level is moderate to good.
  • There is some seating available in the concourse.

Reception (Ticket Counters Station Concourse)

  • The desk/counter is 13m (14yd 8in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • There are two ticket counters available.
    • The counter on the right as you face the ticket counters has the low section.
  • Opening Times View
    • Monday 06:40 - 20:30.
    • Tuesday 06:40 - 20:30.
    • Wednesday 06:40 - 20:30.
    • Thursday 06:40 - 20:30.
    • Friday 06:40 - 20:30.
    • Saturday 06:40 - 20:30.
    • Sunday 08:30 - 18:00.

Ticket Barriers

  • The standard ticket barriers open automatically away from you and have an opening width of 62cm.
  • The wide ticket barriers open automatically away from you and have an opening width of 108cm.
  • The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children.
  • There is a member of staff available at the ticket barriers for any assistance needs or queries.

Train Station

  • There are generally 3 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 19m (20yd 2ft) from the subway to platform 2 lift.
  • This office is located on Platform 2, close to the stairs leading to the subway.
  • There is a ticket office.
  • The ticket office is located in the station concourse by the main entrance.
  • The ticket office is 13m (14yd 8in) from the main entrance.
  • The train companies that operate within this station include:.
  • Please click here for access information for Southwestern Railway.
  • There is a taxi rank at the station.
  • The taxi rank is located on Wood Street.
  • The taxi rank is 16m (17yd 1ft) from the main entrance.
  • All key concourse shops and services have level access.
  • There are 3 platform(s) in the station.
  • The platform(s) accessed by lift is / are 1, 2 and 3.
  • The platform(s) accessed by ramp / slope is / are 3.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2 and 3.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1, 2 and 3.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 2.
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Subway Between Platforms 2 and 3

  • The subway runs from the ticket barriers at the end of the station concourse and connects both platforms.
  • There is a lift on each side of the subway to reach both platforms.
  • There are stairs to reach platforms 1 and 2 from the subway.
  • There is a steep ramp to reach platform 3 from the subway.
  • The lighting levels are moderate to good.

Lift (Platform 2)

  • There is a lift for public use.
  • The lift is located on the right as you exit the station concourse, after the ticket barriers.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 22m (24yd 2in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 150cm (4ft 7in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Level Change (Subway to Platform 2)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on the left as you exit the station concourse, after the ticket barriers.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Lift (Platform 3)

  • There is a lift for public use.
  • The lift is located to the left of the subway as you approach the ramp to platform 3.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.
  • Wall mounted information boards are provided at lift landings.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 150cm (4ft 7in x 4ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Level Change (Subway to Platform 3)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located at the end of the subway.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the ramp/slope.

Reception (Information Point Platform 2)

  • The desk/counter is 15m (16yd 1ft) from the platform 2 lift.
  • There is level access to the desk/counter from the entrance.
  • Level access to the desk/counter is via lift.
  • The desk/counter is medium height (77cm - 109cm).
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Waiting Room Platform 2

  • Comments View
    • The waiting room is located on Platform 2, near to the approach for Platform 1.
    • There is a double door with a locked leaf to enter the waiting room.
    • This door is 72cm in width, heavy and opens away from you (push).
    • There are several chairs with armrests on both sides available in the waiting room.
    • There is a screen overhead for train information and updates.
    • The lighting level in moderate to good.
  • Opening Times View
    • Monday 06:30 - 20:30.
    • Tuesday 06:30 - 20:30.
    • Wednesday 06:30 - 20:30.
    • Thursday 06:30 - 20:30.
    • Friday 06:30 - 20:30.
    • Saturday 07:00 - 20:00.
    • Sunday 07:00 - 20:00.

Waiting Room Platform 3

  • Comments View
    • The waiting room is located on Platform 3, close to the ramp leading to the subway.
    • There is a single door to enter the waiting room.
    • This door is 80cm in width, heavy and opens away from you (push).
    • There are several chairs with armrests on both sides in the waiting room.
    • There is not a screen overhead for train information and updates.
    • The lighting level is moderate to good.
  • Opening Times View
    • Monday 06:30 - 20:30.
    • Tuesday 06:30 - 20:30.
    • Wednesday 06:30 - 20:30.
    • Thursday 06:30 - 20:30.
    • Friday 06:30 - 20:30.
    • Saturday 08:00 - 20:00.
    • Sunday 08:00 - 20:00.

Take A Sip Food and Drink Kiosk - Platform 3

  • The Take A Sip Food and Drink Kiosk is located on platform 3.
  • It is open plan onto platform 3 and can be reached from other platforms via lift.
  • There is level access from the platform to the kiosk counter.
  • The lighting level is moderate to good.

Accessible Toilet (Platform 2)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 29m (31yd 2ft) from the platform 2 lift.
    • This accessible toilet is located midway along platform 2.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 92cm (3ft).
    • The door is heavy.
    • The dimensions of the accessible toilet are 245cm x 205cm (8ft x 6ft 9in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 160cm (5ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste and sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 105cm (3ft 5in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 78cm (2ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is poor.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 80cm (2ft 7in).

Standard Toilet(s) (Platform 2)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on platform 2.
    • The female toilet(s) is/are approximately 33m (36yd 3in) from the platform 2 lift.
    • Inside the venue, there is not level access to the female toilet(s).
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on platform 2.
    • The male toilet(s) is/are approximately 33m (36yd 3in) from the platform 2 lift.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels are medium.
  • Opening Times View
    • Monday 06:30 - 20:30.
    • Tuesday 06:30 - 20:30.
    • Wednesday 06:30 - 20:30.
    • Thursday 06:30 - 20:30.
    • Friday 06:30 - 20:30.
    • Saturday 07:00 - 20:00.
    • Sunday 07:00 - 20:00.

Level Change (Standard Female Toilet)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the doorway to the standard female toilets.
  • There is/are 1 step(s) to the area/service.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).

Additional Info

  • Documents are available in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.