Access Guide
Introduction
- Related link Central Surgery.
- Https://www.accessable.co.uk/royal-borough-of-kingston-upon-thames/access-guides/central-surgery
- Related link Brunswick Surgery.
- Https://www.accessable.co.uk/royal-borough-of-kingston-upon-thames/access-guides/brunswick-surgery
- Related link Berrylands Surgery.
- Https://www.accessable.co.uk/royal-borough-of-kingston-upon-thames/access-guides/berrylands-surgery
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Comments
View
- This venue is on the ground floor of Surbiton Health Centre.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Surbiton.
Opening Hours
Parking
- The venue does have its own car park.
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Venue Car Park
View
- Parking is free for all users.
- The car park is located to the front of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 5 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 360cm x 550cm (11ft 10in x 18ft 1in).
- The nearest Blue Badge bay is 10m (10yd 2ft) from the health centre entrance.
- The furthest Blue Badge bay is 20m (21yd 2ft) from the health centre entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are dropped kerbs.
- The car park surface is block paving.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is a designated drop off point.
- The drop off point is located at the side of the venue.
- There is a dropped kerb from the drop off point.
- There is tactile paving on the dropped kerb.
Outside Access (Surbiton Health Centre Entrance)
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Entrance
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- This information is for the entrance located at the front of the building.
- There is step-free access at this entrance.
- The height of the bell/buzzer is 120cm (3ft 11in).
- The height of the intercom is 125cm (4ft 1in).
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 138cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Outside Access (Pharmacy Entrance)
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Entrance
View
- This information is for the entrance located by the car park.
- There is step-free access at this entrance.
- The main door(s) open(s) automatically (towards you).
- The main automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 80cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 96cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Entrance (Reception)
- This information is for the entrance located within the entrance foyer, to the right as you enter the main entrance.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The bell/buzzer is in a suitable position to allow wheelchair users to gain access.
- The height of the bell/buzzer is 145cm (4ft 9in).
- The intercom is in a suitable position to allow wheelchair users to gain access.
- The height of the intercom is 145cm (4ft 9in).
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 160cm.
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Comments
View
- Visitors must use the intercom located to the right of the entrance.
- Each surgery has their own call button (photographs 4 and 5).
Reception
- The desk/counter is 5m (5yd 1ft) from the reception entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is low (76cm or lower).
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is not signed.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 13/05/2021.
- The hearing assistance system was working at the time of testing.
- There is a touch screen.
- The touch screen is at a suitable height for a wheelchair user.
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Comments
View
- The touchscreen is located opposite the reception desk (photograph 6).
Inside Access
- There is level access to the service(s).
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are medium.
Waiting Area
- There is a shared waiting area available for Brunswick Surgery and Langley Medical Centre.
- The waiting area is located to the left of reception.
- There are plenty of seats with good access for wheelchairs to manoeuvre.
- Some seats are fixed.
- Some seats have armrests on both sides.
- There is a loud audible announcer and display screen in the waiting area to alert the patient to their appointment.
Pharmacy
- There is a pharmacy located within the health centre for the use of all patients.
- The pharmacy is located opposite reception.
- The counter is high.
- There is space for a wheelchair to manoeuvre.
Other Floors
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Steps
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- The floors which are accessible by stairs are G, 1, 2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
Lift
- There is a lift for public use.
- The lift is located immediately beyond the health centre entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1, 2.
- The lift is approximately 4m (4yd 1ft) from the health centre entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 135cm x 160cm (4ft 5in x 5ft 3in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
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Comments
View
- The lift gives access to Surbiton Health Centre.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located to the left after you enter.
- The female and male toilets are approximately 15m (16yd 1ft) from the health centre entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are medium.
Toilet with Adaptations
- Accessible toilet facilities are available.
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Location and Access
View
- The toilet is not for the sole use of disabled people.
- There is Braille, written text, pictorial and tactile signage on or near the toilet door.
- This accessible toilet is approximately 15m (16yd 1ft) from the health centre entrance.
- The accessible toilet is located to the left as you enter.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 82cm (2ft 8in).
- The door is light.
- The dimensions of the accessible toilet are 155cm x 330cm (5ft 1in x 10ft 10in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are waste paper pedal bin and sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer can be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 94cm (3ft 1in).
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are available in Braille.
- Documents are available in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located outside the health centre entrance.
- A member of staff trained in BSL skills is not normally on duty.
- This service can be requested.
- Home visits / services are available.