Access Guide
Location
- The venue is situated within the centre of the town or city.
- This venue is situated in Kingston upon Thames.
- The venue is not situated on a road which has a steep gradient.
- The nearest mainline station is Kingston.
Opening Times
- Monday 09:30 - 18:00.
- Tuesday 09:30 - 18:00.
- Wednesday 09:30 - 18:00.
- Thursday 09:30 - 21:00.
- Friday 09:30 - 18:00.
- Saturday 09:00 - 19:00.
- Sunday 11:00 - 17:00.
Parking (Car Park B)
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park type is multi storey.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 35 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 370cm x 600cm (12ft 2in x 19ft 8in).
- The nearest Blue Badge bay is 3m (3yd 10in) from the lift.
- The furthest Blue Badge bay is 29m (31yd 2ft) from the lift.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is concrete.
- There is not a road to cross between the car park and the entrance.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- There are 35 designated bays spread over all floors ( LG-12 ) in the car park.
- There are blue ceiling lights over designated bays, illuminated lights indicate spaces.
- There is a refuge point located at the stairwell on every level of the car park.
- The venue has 2 other car parks.
- Car park A, with 10 designated bays on level 8 (Bridge to the Bentall Centre level) and Seven Kings, which has 35 designated bays at ground level.
Outside Access (Fife Road Entrance)
- This information is for the entrance located at the side of the venue.
- There is not level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 140cm (4ft 7in) wide.
Level Change (Fife Road Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of and immediately beyond the entrance.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
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Comments
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- This entrance also has 2 single manual doors.
Outside Access (Wood Street Entrance)
- This information is for the entrance located at the side of the venue.
- There is level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 140cm (4ft 7in) wide.
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Comments
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- This entrance also has 4 sets of manual doors.
- There is a bus stop directly outside this entrance.
Outside Access (Clarence Street Entrance)
- This information is for the entrance located at the front of the venue.
- There is not level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 140cm (4ft 7in) wide.
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Second set of doors
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- There is a small raised threshold in the doorway.
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Comments
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- This entrance also has 2 sets of double manual doors available.
Level Change (Clarence Street Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of and immediately beyond the entrance.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
Inside Access
- There is level access to the service.
- This venue does play background music.
- Music is played in some parts of the venue.
- Motorised scooters are welcomed in public parts of the venue.
- Lighting levels are varied.
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Comments
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- There is a bridge link to level 8 of the car park from the shopping centre located on the 2nd floor.
Other Floors
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Steps
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- The floors which are accessible by stairs are Car Park G-12.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is bright.
Other Floors
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Steps
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- The floors which are accessible by stairs are Shopping Centre LG-G-1-2-3.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is low.
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are G-1-2-3.
- The escalators steps are not clearly marked.
- The head and foot of the escalators are not clearly marked.
- The lighting level is medium.
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Comments
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- All floors are accessible via escalators.
Lift (Car Park)
- There is a lift for public use.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-2-4-6-8-10-12.
- Staff do not need to be notified for use of the lift.
- The dimensions of the lift are 140cm x 200cm (4ft 7in x 6ft 7in).
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
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Comments
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- In car park B the there are 3 lifts.
- The two side by side lifts access floors 0, 2, 4, 6, 8, 10, 12.
- The other lift accesses floors -1, 0, 1, 3, 5, 7, 8, 9, 11, 12.
- All lifts have audible announcers.
Lift (Shopping Centre)
- There is a lift for public use.
- The lift is a standard lift.
- The floors which are accessible by this lift are Shopping Centre LG-G-1-2-3.
- Staff do not need to be notified for use of the lift.
- The dimensions of the lift are 200cm x 100cm (6ft 7in x 3ft 3in).
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The lift controls do have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is bright.
Accessible Changing Room
Accessible Toilet
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 40m (43yd 2ft) from the second floor lift.
- This accessible toilet is located on level 2.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from the Shopmobility store.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 82cm (2ft 8in).
- The door is light.
- The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilets.
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Comments
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- There are 3 accessible toilets available on Level 2.
- All accessible toilets have identical measurements and fixtures, 2 have lateral transfer to the left and 1 to the right.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located on level 2.
- The female toilet(s) is/are 43m (47yd 1in) from the second floor lift.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels are medium.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located on level 2.
- The male toilet(s) is/are 42m (45yd 2ft) from the second floor lift.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels are medium.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A member of staff trained in BSL skills is not generally on duty.
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Comments
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- Staff are trained to take TypeTalk calls.