Access Guide
Location
- The venue is situated outside the centre of the borough.
- This venue is situated in Surbiton.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Surbiton.
- The nearest underground station is Wimbledon.
- There is not a tram stop within 150m (164yds) of the venue.
Opening Hours
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There are 10+ designated parking bay(s) within the car park.
- The car park type is Open Air/Surface and Underground.
- The dimensions of the designated parking bay(s) are 310cm x 480cm (10ft 2in x 15ft 9in).
- The nearest designated bay is 12m (13yd) from the accessible entrance.
- The furthest designated bay is 27m (30yd) from the accessible entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
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Drop-off Point
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- There is a designated drop off point.
- The drop off point is located outside the accessible entrance.
Outside Access (Main Entrance)
- This information is for the entrance located on Claremont Road.
- There is not level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 162cm (5ft 4in) wide.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
Outside Access (Side - Accessible Entrance)
- This information is for the entrance located on the car park.
- There is level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 228cm (7ft 6in) wide.
Reception (Welcome Desk)
- The reception desk is 9m (29ft 6in) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is high height.
- The desk has a lowered section.
- Lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a portable loop.
- Staff are trained to use system.
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Comments
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- There are 2 manual wheelchairs available for use.
Inside Access
- There is level access to the service.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- Lighting levels are bright.
- Customers can charge scooters or wheelchairs at the venue.
Lift
- There is a lift for public use.
- The lift is located to the right as you enter the accessible entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG-G.
- The lift is 4m (13ft 1in) from accessible entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 105cm (3ft 5in).
- The dimensions of the lift are 166cm x 216cm (5ft 5in x 7ft 1in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift controls do not have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is bright.
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Comments
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- The LG floor accesses the underground section of the car park.
Other Floors
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Steps
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- The floors which are accessible by stairs are LG-G.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is medium.
Toilet with Adaptations
- There is an/are accessible toilet(s) within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is 16m (17yd 1ft) from the accessible entrance.
- This accessible toilet is located to the right as you enter the accessible entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The dimensions of the accessible toilet are 188cm x 256cm (6ft 2in x 8ft 5in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 117cm (3ft 10in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 75cm (2ft 6in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is poor.
- There is a low colour contrast between the internal door and wall.
- The contrast between the grab rails and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is poor.
- The lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 95cm (3ft 1in).
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Comments
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- The door is push pad operated.
- The door is locked by the internal push pad.
- Inside the venue, there is level access to the baby change facility.
- The photograph on the right shows the push pad and lock.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located to the right as you enter the accessible entrance.
- The female and male toilets are 15m (16yd 1ft) from the accessible entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are medium.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.