You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Kingston upon Thames.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Kingston.
• The venue is in a shopping mall.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Bentall Shopping Centre.
  • The car park is located in Wood Street.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Photograph shows the walkway to the Bentall Shopping Centre car park.

You are on Outside Access (Ground Floor Entrance). Skip to the next section.

Outside Access (Ground Floor Entrance)

• This information is for the entrance located in the Bentall Shopping Centre.
• There is level access into the venue.
• The main doors open (no doors).
• The door opening is 92cm (3ft 0in) wide.

You are on Outside Access (Lower Ground Floor Entrance). Skip to the next section.

Outside Access (Lower Ground Floor Entrance)

• This information is for the entrance located in the Bentall Shopping Centre.
• There is level access into the venue.
• Level access is via lift.
• The main doors open (no doors).
• The door opening is 92cm (3ft 0in) wide.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• This venue does not play background music.
• The scooter can be used in all areas of the store.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are medium.
• Customers cannot charge scooters or wheelchairs at the venue.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are LG-G.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is medium.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are LG-G.
  • The escalators steps are not clearly marked.
  • The head and foot of the escalators are not clearly marked.
  • The lighting level is medium.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right as you enter the store.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG-G.
• The lift is 20m (22yd) from ground floor entrance .
• Staff do not need to be notified for use of the lift.
• The clear door width is 88cm (2ft 11in).
• The dimensions of the lift are 147cm x 210cm (4ft 10in x 6ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do not have tactile markings.
• The lighting level in the lift is medium.

You are on Restaurant Bar Internal (Costa Coffee). Skip to the next section.

Restaurant Bar Internal (Costa Coffee)

• The following information is for the cafe.
• Once inside, there is level access to the service.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 15m (16yd) from the lower ground floor entrance.
• The distance between the floor and the lowest table is 72cm (2ft 4in).
• The distance between the floor and the highest table is 72cm (2ft 4in).
• Menus are wall only.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is sandwiches and snacks.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are not accessible toilet facilities within this venue.

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• Comments View
  • There are accessible and standard toilets located in the Bentall Shopping Centre on the second floor.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.