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John Lewis

Wood Street, Kingston-upon-Thames, Surrey, KT1 1TE

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Access Guide

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COVID-19 Information

  • The information in this section was taken in December 2020.
  • There are external queuing points.
  • The external queuing points are clearly marked/signed.
  • There are separate doors for entering and exiting.
  • There is a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are hand held.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of people allowed inside.
  • There is a Track and Trace system in place.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • Capacity is capped at 1400.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • Toilets are available.
  • The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.

Opening Times

  • Monday 09:30 - 18:00.
  • Tuesday 09:30 - 18:00.
  • Wednesday 09:30 - 18:00.
  • Thursday 09:30 - 21:00.
  • Friday 09:30 - 19:00.
  • Saturday 09:00 - 19:00.
  • Sunday 11:00 - 17:00.

Location

  • The venue is situated within the centre of the borough.
  • This venue is situated in Kingston upon Thames.
  • The venue is in a pedestrian area.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Kingston.
  • The nearest underground station is Wimbledon.
  • There is not a tram stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park type is underground.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 24 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 350cm x 500cm (11ft 6in x 16ft 5in).
  • The nearest Blue Badge bay is 17m (18yd 1ft) from the car park entrance.
  • The furthest Blue Badge bay is 4m (4yd 1ft) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 200cm (6ft 7in).

Outside Access (Clarence Street Side Entrance)

  • This information is for the entrance located facing Thames Street.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 146cm (4ft 9in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 148cm (4ft 10in).

Outside Access (Clarence Street Entrance)

  • This information is for the entrance located on Clarence Street.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 178cm (5ft 10in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 166cm (5ft 5in).

Outside Access (Wood Street Entrance)

  • This information is for the entrance located on Wood Street.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are single.
  • The width of the door opening is 88cm (2ft 11in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are single.
    • The width of the door opening is 89cm (2ft 11in).
  • Comments View
    • The automatic doors are to both sides of 4 manual doors.

Outside Access (Car Park Entrance)

  • This information is for the entrance located in the car park.
  • There is level access into the venue.
  • Level access is via lift.
  • The main door(s) open(s) automatically.
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The door(s) is / are double.
    • The width of the door opening is 166cm (5ft 5in).

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.
  • Comments View
    • There are fixed loop hearing systems on all till banks.
    • There is a portable loop in giftlist.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are B, G, 1, 2 and 3.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are B-G-1-2-3.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are bright.
  • Comments View
    • The basement floor is a Waitrose store.

Lift

  • There is a lift for public use.
  • The lift is located by every entrance point.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are car park level 2, car park level 1, B, G, 1, 2 and 3.
  • The lift is approximately 8m (8yd 2ft) from the car park entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 107cm (3ft 6in).
  • The dimensions of the lift are 134cm x 194cm (4ft 5in x 6ft 4in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Eating and Drinking (Rossopomodoro)

  • The following information is for the restaurant.
  • The restaurant is located on the first floor.
  • The bar does not serve food.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 4m (4yd 1ft) from the restaurant entrance.
  • The standard height for tables is 77cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is Italian.

Accessible Changing Room (Fitting Room)

  • The accessible fitting rooms are located adjacent to each clothing department.
  • The photographs show two of the fitting rooms.

Standard Changing Room (Fitting Rooms)

  • There is a/are standard changing room(s) available.
  • Comments View
    • The accessible fitting rooms are located adjacent to each clothing department.

Accessible Toilet

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is 22m (24yd 2in) from the restaurant entrance.
    • This accessible toilet is located within The Place To Eat.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The width of the accessible toilet door is 93cm (3ft 1in).
    • The dimensions of the accessible toilet are 203cm x 280cm (6ft 8in x 9ft 2in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 142cm (4ft 8in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
    • There is not a toilet roll holder.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is fair.
    • The contrast between the grab rails and wall is fair.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in a dedicated room next to the accessible toilet.
    • The height of the baby change table once extended is 98cm (3ft 3in).
  • Comments View
    • Inside the venue, there is level access to the baby change facility.
    • This is by lift.
    • The door is opened and locked by push pads.
    • There is a 2nd toilet within the room with a lateral transfer space of 132cm (4ft 4in) to the right.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • There is an additional accessible toilet next to the book bridge.

Standard Toilet(s)

Level Change (Standard Toilets)

  • There is an escalator to access this area.
  • The escalator is located outside The Place To Eat exit.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • Comments View
    • There are 4 manual wheelchairs available to borrow in the car park.
    • There is 1 manual wheelchair available to borrow in the store.