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Malden Centre

Blagden Road, New Malden, Surrey, KT3 4TA

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Access Guide

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Location

  • The venue is situated within the centre of the town or city.
  • This venue is situated in New Malden.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is New Malden.

Opening Times

  • Monday 06:30 - 22:00.
  • Tuesday 06:30 - 22:00.
  • Wednesday 06:30 - 22:00.
  • Thursday 06:30 - 22:00.
  • Friday 06:30 - 22:00.
  • Saturday 06:30 - 22:00.
  • Sunday 06:30 - 20:00.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • There are 7 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 450cm x 400cm (14ft 9in x 13ft 1in).
    • The nearest designated bay is 10m (32ft 10in) from the main accessible entrance.
    • The car park surface is tarmac.
    • The car park does not have a height restriction barrier.

Outside Access (Blagdon Road)

  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 180cm (5ft 11in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 180cm (5ft 11in) wide.

Reception

  • The reception desk is 20m (22yd) from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Restaurant Bar Internal (Malden Centre Cafe)

  • Once inside, there is level access to the service.
  • Full table service is not available.
  • Food or drinks are ordered from the counter.
  • Food or drinks can be brought to the table.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • The Malden Centre Cafe is open Monday to Friday 09.00 - 21.00 & Saturday to Sunday 08.00 - 17.00.
    • Last orders for hot food is 20.00 weekdays and 16.00 weekends.

Swimming Pool

  • There is not a ramped entrance into the water.
  • There is not a wet side chair available.
  • There is a hoist for wheelchair users to access the water.
  • The hoist is manual.
  • There are not steps into the swimming pool.
  • There is a ladder type entrance into the water.
  • Comments View
    • There is a mobile hoist to access poolside from the changing area. Group / family changing facilities are available.
    • The accessible changing room has an automatic door with push pad facility.
    • The accessible changing room has a fold down changing bed and a tracking hoist available.
    • The photograph shows the access to the changing area from the foyer.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.

Lift

  • There is a lift for public use.
  • The lift is located in the main entrance foyer.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is 20m (22yd) from accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 105cm x 150cm (3ft 5in x 4ft 11in).
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Accessible Changing Room

  • There is a mobile hoist to access poolside from the changing area. Group / family changing facilities are available.
  • The accessible changing room has an automatic door with push pad facility.
  • The accessible changing room has a fold down changing bed and a tracking hoist available.

Accessible Toilet

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • This accessible toilet is 30m (32yd 2ft) from the accessible entrance.
    • This accessible toilet is located off the main entrance foyer.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The dimensions of the accessible toilet are 140cm x 228cm (4ft 7in x 7ft 6in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • The tap type is lever.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 50cm (1ft 8in).
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is poor.
  • Comments View
    • Wall mounted and drop down rails are available.
    • There are also standard and accessible toilets available on the first floor and in the changing rooms.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • Comments View
    • Other facilities at the Malden Centre include Badminton & Short Tennis, Crèche and Gym.
    • The Kingston Council help desk is located within the New Malden Centre. Staff are trained to take TypeTalk calls.