Access Guide
Location
- The venue is situated within the centre of the town or city.
- This venue is situated in New Malden.
- The venue is not situated on a road which has a steep gradient.
COVID-19 Information
Opening Times (Ticket Office)
- Monday 06:30 - 19:50.
- Tuesday 06:30 - 19:50.
- Wednesday 06:30 - 19:50.
- Thursday 06:30 - 19:50.
- Friday 06:30 - 19:50.
- Saturday 07:00 - 20:00.
- Sunday 09:00 - 17:40.
Parking
- The venue does have its own car park.
- There are 1 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 320cm x 440cm (10ft 6in x 14ft 5in).
- The nearest designated bay is 10m (32ft 10in) from the main accessible entrance.
- The car park surface is tarmac.
- The car park does not have a height restriction barrier.
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Comments
View
- This car park is for season ticket holders only.
Outside Access (Coombe Road Entrance)
- There is not level access into the venue.
- The main doors open (no doors).
Level Change (Coombe Road Entrance)
- There are steps to access this area / service.
- There is / are 6 step(s) to the area / service.
- The steps are not clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
Outside Access (Station Avenue Entrance)
- There is not level access into the venue.
- The main doors open (no doors).
Level Change (Station Avenue Entrance)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located leading from the entrance towards the ticket office.
- The ramp/slope is permanent.
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Comments
View
- This entrances gives ramped access to the ticket office.
Reception (Ticket Office)
- The desk/counter is 20m (21yd 2ft) from the front entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
Lift (Subway)
- There is a lift for public use.
- The lift is located to the right after the barriers.
- The lift is a standard lift.
- The floors which are accessible by this lift are Subway - Platform.
- The lift is approximately 10m (10yd 2ft) from the Coombe Road entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 105cm (3ft 5in).
- The dimensions of the lift are 160cm x 160cm (5ft 3in x 5ft 3in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
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Comments
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- There is an identical lift located by the car park.
Train Station
- The station is not staffed.
- There is not an office to obtain help.
- The train companies operating from within this station are Southwest Trains.
- There is not a taxi rank at the station.
- Shops and services within the station include newsagent and coffee bar (take away).
- There are 2 platform(s) in the station.
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Additional Station Information
View
- Announcements on platforms are audio and visual.
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Comments
View
- This station is unmanned.
Train Station Platform
- This information is for platform(s) 1 & 4.
- The platform(s) accessed by steps only is / are 1 & 4.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located on Platform 1.
- Inside the venue, there is not level access to the female toilet(s).
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located Platform 1.
- Inside the venue, there is not level access to the male toilet(s).
- Lighting levels are bright.
Additional Info
- Documents can be requested in Braille.
- Documents can be requested in large print.
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Comments
View
- There are help points fitted with induction loops situated on both platforms.
- The ticket office is open Monday to Friday 06.30 - 19.50, Saturday 07.00 - 20.00 & Sunday 09.00 - 17.40.