Skip to main content

New Malden Station

Coombe Road, New Malden, Surrey, KT3 4PX

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read


  • The venue is situated within the centre of the town or city.
  • This venue is situated in New Malden.
  • The venue is not situated on a road which has a steep gradient.

COVID-19 Information

Opening Times (Ticket Office)

  • Monday 06:30 - 19:50.
  • Tuesday 06:30 - 19:50.
  • Wednesday 06:30 - 19:50.
  • Thursday 06:30 - 19:50.
  • Friday 06:30 - 19:50.
  • Saturday 07:00 - 20:00.
  • Sunday 09:00 - 17:40.


  • The venue does have its own car park.
  • There are 1 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 320cm x 440cm (10ft 6in x 14ft 5in).
  • The nearest designated bay is 10m (32ft 10in) from the main accessible entrance.
  • The car park surface is tarmac.
  • The car park does not have a height restriction barrier.

Outside Access (Coombe Road Entrance)

  • There is not level access into the venue.
  • The main doors open (no doors).

Level Change (Coombe Road Entrance)

  • There are steps to access this area / service.
  • There is / are 6 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (Station Avenue Entrance)

  • There is not level access into the venue.
  • The main doors open (no doors).

Level Change (Station Avenue Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading from the entrance towards the ticket office.
  • The ramp/slope is permanent.

Reception (Ticket Office)

  • The desk/counter is 20m (21yd 2ft) from the front entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Lift (Subway)

  • There is a lift for public use.
  • The lift is located to the right after the barriers.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Subway - Platform.
  • The lift is approximately 10m (10yd 2ft) from the Coombe Road entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 105cm (3ft 5in).
  • The dimensions of the lift are 160cm x 160cm (5ft 3in x 5ft 3in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Train Station

  • The station is not staffed.
  • There is not an office to obtain help.
  • The train companies operating from within this station are Southwest Trains.
  • There is not a taxi rank at the station.
  • Shops and services within the station include newsagent and coffee bar (take away).
  • There are 2 platform(s) in the station.

Train Station Platform

  • This information is for platform(s) 1 & 4.
  • The platform(s) accessed by steps only is / are 1 & 4.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • Comments View
    • There are help points fitted with induction loops situated on both platforms.
    • The ticket office is open Monday to Friday 06.30 - 19.50, Saturday 07.00 - 20.00 & Sunday 09.00 - 17.40.