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New Malden Station

Coombe Road, New Malden, Surrey, KT3 4PX

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Access Guide

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Location

  • The venue is situated within the centre of the town or city.
  • This venue is situated in New Malden.
  • The venue is not situated on a road which has a steep gradient.

COVID-19 Information

Opening Times (Ticket Office)

  • Monday 06:30 - 19:50.
  • Tuesday 06:30 - 19:50.
  • Wednesday 06:30 - 19:50.
  • Thursday 06:30 - 19:50.
  • Friday 06:30 - 19:50.
  • Saturday 07:00 - 20:00.
  • Sunday 09:00 - 17:40.

Parking

  • The venue does have its own car park.
  • There are 1 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 320cm x 440cm (10ft 6in x 14ft 5in).
  • The nearest designated bay is 10m (32ft 10in) from the main accessible entrance.
  • The car park surface is tarmac.
  • The car park does not have a height restriction barrier.

Outside Access (Coombe Road Entrance)

  • There is not level access into the venue.
  • The main doors open (no doors).

Level Change (Coombe Road Entrance)

  • There are steps to access this area / service.
  • There is / are 6 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (Station Avenue Entrance)

  • There is not level access into the venue.
  • The main doors open (no doors).

Level Change (Station Avenue Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading from the entrance towards the ticket office.
  • The ramp/slope is permanent.

Reception (Ticket Office)

  • The desk/counter is 20m (21yd 2ft) from the front entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Lift (Subway)

  • There is a lift for public use.
  • The lift is located to the right after the barriers.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Subway - Platform.
  • The lift is approximately 10m (10yd 2ft) from the Coombe Road entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 105cm (3ft 5in).
  • The dimensions of the lift are 160cm x 160cm (5ft 3in x 5ft 3in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Train Station

  • The station is not staffed.
  • There is not an office to obtain help.
  • The train companies operating from within this station are Southwest Trains.
  • There is not a taxi rank at the station.
  • Shops and services within the station include newsagent and coffee bar (take away).
  • There are 2 platform(s) in the station.

Train Station Platform

  • This information is for platform(s) 1 & 4.
  • The platform(s) accessed by steps only is / are 1 & 4.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • Comments View
    • There are help points fitted with induction loops situated on both platforms.
    • The ticket office is open Monday to Friday 06.30 - 19.50, Saturday 07.00 - 20.00 & Sunday 09.00 - 17.40.