You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• To make an Assisted Travel booking, contact the Assisted Travel team 24 hours a day, every day except 25 and 26 December on freephone 08005 282 100.
• National Rail Enquiries also operate a 24-hour dedicated travel assistance line by calling 08000 223 720.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town or city.
• This venue is situated in New Malden.
• The venue is not situated on a road which has a steep gradient.

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located on Station Approach.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 320cm x 440cm (10ft 6in x 14ft 5in).
  • The nearest Blue Badge bay is 10m (10yd 2ft) from the Station Avenue entrance.
  • The furthest Blue Badge bay is 15m (16yd 1ft) from the Station Avenue entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.

You are on Outside Access (Coombe Road Entrance). Skip to the next section.

Outside Access (Coombe Road Entrance)

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• Entrance View
  • This information is for the entrance located on Coombe Road.
  • There is ramped/sloped access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 300cm.
• Ramp/Slope View
  • The ramp/slope is located immediately after the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The lighting levels at the ramp/slope are moderate to good.
• Comments View
  • This is a long ramp, there is a level resting area half way up.

You are on Outside Access (Station Avenue Entrance). Skip to the next section.

Outside Access (Station Avenue Entrance)

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• Entrance View
  • This information is for the entrance located on Station Avenue.
  • There is ramped/sloped access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 200cm.
• Ramp/Slope View
  • The ramp/slope is located on the path as you approach the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 20m (21yd 2ft) from the Station Avenue entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 14/01/2022.
• The hearing assistance system was working at the time of testing.

You are on Corridors/Walkways (Subway). Skip to the next section.

Corridors/Walkways (Subway)

• There is step-free access throughout the corridors/walkways.

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• Corridors/Walkways View
  • There are some very slight slopes along the corridors/walkways.
  • The narrowest width of the corridors/walkways is 250cm.
  • The flooring in the corridors/walkways consists of concrete.
  • Music is not played in the corridors/walkways.
  • There is good colour contrast between the walls and floor in all corridors/walkways.
• Signage View
  • Wayfinding signage is provided.
  • Wayfinding signage does include symbols or pictograms, indicating lifts, stairs, WCs etc.
  • Wayfinding signage is clearly presented/easy to read.
  • There is pictorial and written signage for the facilities accessed via these corridors/walkways.
  • This subway is used to access platform 1 and 2 lifts and stairs.

You are on Lift (Platform 1). Skip to the next section.

Lift (Platform 1)

• There is a lift for public use.
• The lift is located to the right after the barriers.
• The lift is a standard lift.
• The floors which are accessible by this lift are Subway/ticket office - Platform.
• The lift is approximately 10m (10yd 2ft) from the Coombe Road entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 105cm (3ft 5in).
• The dimensions of the lift are 160cm x 160cm (5ft 3in x 5ft 3in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • There is an identical lift located by the car park.

You are on Lift (Platform 4). Skip to the next section.

Lift (Platform 4)

• There is a lift for public use.
• The lift is located to the right after the Station Avenue entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are subway - platform.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 15m (16yd 1ft) from the Station Avenue entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 105cm (3ft 5in).
• The dimensions of the lift are 160cm x 160cm (5ft 3in x 5ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Other Floors (Platform 1). Skip to the next section.

Other Floors (Platform 1)

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• Steps View
  • The floors which are accessible by stairs are Subway and platform 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Other Floors (Platform 4). Skip to the next section.

Other Floors (Platform 4)

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• Steps View
  • The floors which are accessible by stairs are Subway and platform 4.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 3 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• There is a ticket office.
• The ticket office is located at the Coombe Road entrance.
• The ticket office is 50m (54yd 2ft) from the Coombe Road entrance.
• The train companies operating from within this station are Southwest Trains.
• There is not a taxi rank at the station.
• There are 2 platform(s) in the station.
• The platform(s) accessed by lift is / are 1 and 4.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1 and 4.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are all platforms.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1.
  • Accessible toilets are located on the main station concourse.
  • There is not a wheelchair available to borrow.

You are on Accessible Toilet (Platform 1 - Left Transfer). Skip to the next section.

Accessible Toilet (Platform 1 - Left Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 15m (16yd 1ft) from the lift.
  • This accessible toilet is located to the left as you exit the lift on platform 1.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the ticket office.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 170cm x 225cm (5ft 7in x 7ft 5in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is push.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, general domestic waste and waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on Platform 1.
  • The female toilet(s) is/are approximately 20m (21yd 2ft) from the platform entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • This is by lift.
  • Lighting levels in the female toilets are good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located Platform 1.
  • The male toilet(s) is/are approximately 15m (16yd 1ft) from the platform entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • This is by lift.
  • Lighting levels in the male toilets are good.
• Comments View
  • The standard toilets are only open during ticket office hours.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.

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• Comments View
  • There are help points fitted with induction loops situated on both platforms.