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New Malden Station

Coombe Road, New Malden, Surrey, KT3 4PX

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Access Guide

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Location

  • The venue is situated within the centre of the town or city.
  • This venue is situated in New Malden.
  • The venue is not situated on a road which has a steep gradient.

COVID-19 Information

Opening Times (Ticket Office)

  • Monday 06:30 - 19:50.
  • Tuesday 06:30 - 19:50.
  • Wednesday 06:30 - 19:50.
  • Thursday 06:30 - 19:50.
  • Friday 06:30 - 19:50.
  • Saturday 07:00 - 20:00.
  • Sunday 09:00 - 17:40.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located on Station Approach.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 320cm x 440cm (10ft 6in x 14ft 5in).
    • The nearest Blue Badge bay is 10m (10yd 2ft) from the Station Avenue entrance.
    • The furthest Blue Badge bay is 15m (16yd 1ft) from the Station Avenue entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.

Outside Access (Coombe Road Entrance)

  • Entrance View
    • This information is for the entrance located on Coombe Road.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 300cm.
  • Ramp/Slope View
    • The ramp/slope is located immediately after the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The lighting levels at the ramp/slope are moderate to good.
  • Comments View
    • This is a long ramp, there is a level resting area half way up.

Outside Access (Station Avenue Entrance)

  • Entrance View
    • This information is for the entrance located on Station Avenue.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 200cm.
  • Ramp/Slope View
    • The ramp/slope is located on the path as you approach the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.

Reception (Ticket Office)

  • The desk/counter is 20m (21yd 2ft) from the Station Avenue entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 06/05/2021.
  • The hearing assistance system was working at the time of testing.
  • Comments View
    • The ticket office is open Monday to Friday, 06:30 - 19:50, Saturday 07:00 - 20:00, and Sunday 09:00 - 17:40.

Corridors/Walkways (Subway)

  • There is step-free access throughout the corridors/walkways.
  • Corridors/Walkways View
    • There are some very slight slopes along the corridors/walkways.
    • The narrowest width of the corridors/walkways is 250cm.
    • The flooring in the corridors/walkways consists of concrete.
    • Music is not played in the corridors/walkways.
    • There is good colour contrast between the walls and floor in all corridors/walkways.
  • Signage View
    • Wayfinding signage is provided.
    • Wayfinding signage does include symbols or pictograms, indicating lifts, stairs, WCs etc.
    • Wayfinding signage is clearly presented/easy to read.
    • There is pictorial and written signage for the facilities accessed via these corridors/walkways.
    • This subway is used to access platform 1 and 2 lifts and stairs.

Lift (Platform 1)

  • There is a lift for public use.
  • The lift is located to the right after the barriers.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Subway/ticket office - Platform.
  • The lift is approximately 10m (10yd 2ft) from the Coombe Road entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 105cm (3ft 5in).
  • The dimensions of the lift are 160cm x 160cm (5ft 3in x 5ft 3in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Lift (Platform 4)

  • There is a lift for public use.
  • The lift is located to the right after the Station Avenue entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are subway - platform.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 15m (16yd 1ft) from the Station Avenue entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 105cm (3ft 5in).
  • The dimensions of the lift are 160cm x 160cm (5ft 3in x 5ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Other Floors (Platform 1)

  • Steps View
    • The floors which are accessible by stairs are Subway and platform 1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are moderate to good.

Other Floors (Platform 4)

  • Steps View
    • The floors which are accessible by stairs are Subway and platform 4.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are moderate to good.

Train Station

  • There are generally 3 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located at the Coombe Road entrance.
  • The ticket office is 50m (54yd 2ft) from the Coombe Road entrance.
  • The train companies operating from within this station are Southwest Trains.
  • There is not a taxi rank at the station.
  • Shops and services within the station include newsagent and coffee bar (take away).
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by lift is / are 2.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are all platforms.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1.
    • Accessible toilets are located on the main station concourse.
    • There is not a wheelchair available to borrow.

Train Station Platform

  • This information is for platform(s) 1 & 4.
  • The platform(s) accessed by lift is / are 1 & 4.
  • Accessible toilets are 100m (109yd 1ft) from the Coombe Road entrance.

Accessible Toilet (Platform 1)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 15m (16yd 1ft) from the lift.
    • This accessible toilet is located to the left as you exit the lift on platform 1.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the ticket office.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 170cm x 225cm (5ft 7in x 7ft 5in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is push.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary, general domestic waste and waste paper pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on Platform 1.
    • The female toilet(s) is/are approximately 20m (21yd 2ft) from the platform entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • This is by lift.
    • Lighting levels in the female toilets are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located Platform 1.
    • The male toilet(s) is/are approximately 15m (16yd 1ft) from the platform entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • This is by lift.
    • Lighting levels in the male toilets are good.
  • Comments View
    • The standard toilets were out of service at the time of the survey.

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • Comments View
    • There are help points fitted with induction loops situated on both platforms.