You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town or city.
• This venue is situated in New Malden.
• The venue is not situated on a road which has a steep gradient.

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Opening Times (Ticket Office). Skip to the next section.

Opening Times (Ticket Office)

• Monday 06:30 - 19:50.
• Tuesday 06:30 - 19:50.
• Wednesday 06:30 - 19:50.
• Thursday 06:30 - 19:50.
• Friday 06:30 - 19:50.
• Saturday 07:00 - 20:00.
• Sunday 09:00 - 17:40.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• There are 1 designated parking bay(s) within the car park.
• The dimensions of the designated parking bay(s) are 320cm x 440cm (10ft 6in x 14ft 5in).
• The nearest designated bay is 10m (32ft 10in) from the main accessible entrance.
• The car park surface is tarmac.
• The car park does not have a height restriction barrier.

Collapse all Expand all

• Comments View
  • This car park is for season ticket holders only.

You are on Outside Access (Coombe Road Entrance). Skip to the next section.

Outside Access (Coombe Road Entrance)

• There is not level access into the venue.
• The main doors open (no doors).

You are on Level Change (Coombe Road Entrance). Skip to the next section.

Level Change (Coombe Road Entrance)

• There are steps to access this area / service.
• There is / are 6 step(s) to the area / service.
• The steps are not clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.

You are on Outside Access (Station Avenue Entrance). Skip to the next section.

Outside Access (Station Avenue Entrance)

• There is not level access into the venue.
• The main doors open (no doors).

You are on Level Change (Station Avenue Entrance). Skip to the next section.

Level Change (Station Avenue Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading from the entrance towards the ticket office.
• The ramp/slope is permanent.

Collapse all Expand all

• Comments View
  • This entrances gives ramped access to the ticket office.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 20m (21yd 2ft) from the front entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Lift (Subway). Skip to the next section.

Lift (Subway)

• There is a lift for public use.
• The lift is located to the right after the barriers.
• The lift is a standard lift.
• The floors which are accessible by this lift are Subway - Platform.
• The lift is approximately 10m (10yd 2ft) from the Coombe Road entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 105cm (3ft 5in).
• The dimensions of the lift are 160cm x 160cm (5ft 3in x 5ft 3in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

Collapse all Expand all

• Comments View
  • There is an identical lift located by the car park.

You are on Train Station. Skip to the next section.

Train Station

• The station is not staffed.
• There is not an office to obtain help.
• The train companies operating from within this station are Southwest Trains.
• There is not a taxi rank at the station.
• Shops and services within the station include newsagent and coffee bar (take away).
• There are 2 platform(s) in the station.

Collapse all Expand all

• Additional Station Information View
  • Announcements on platforms are audio and visual.
• Comments View
  • This station is unmanned.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1 & 4.
• The platform(s) accessed by steps only is / are 1 & 4.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on Platform 1.
  • Inside the venue, there is not level access to the female toilet(s).
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located Platform 1.
  • Inside the venue, there is not level access to the male toilet(s).
  • Lighting levels are bright.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.

Collapse all Expand all

• Comments View
  • There are help points fitted with induction loops situated on both platforms.
  • The ticket office is open Monday to Friday 06.30 - 19.50, Saturday 07.00 - 20.00 & Sunday 09.00 - 17.40.