Skip to main content

Norbiton Station

Coombe Road, Norbiton, Surrey, KT2 7AZ

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

COVID-19 Information (General Advice for Stations Across Kingston)

  • The information in this section was taken in December 2020.
  • There are separate doors for entering and exiting.
  • At larger stations, a separate entrance and exit is used. Most smaller stations may only have one door, so cannot have a separate entrance/exit.
  • There is a member of staff available at the entrance.
  • At staffed stations, staff are available as close to the entrance as possible. This may be gateline or ticket office staff.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of people allowed inside.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • Station staff will monitor attendance and decide if the station concourse needs to close for social distancing measures.
  • At larger stations, where possible, a clearly signed one-way system is implemented.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • For tenants on the station, such as small coffee shops, clear screens are not always available, but those staff wear face coverings (unless exempt).
  • Toilets are available.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.

Location

  • The venue is situated outside the centre of the town or city.
  • This venue is situated in Norbiton.
  • The venue is not situated on a road which has a steep gradient.

Parking

  • The venue does have its own car park.
  • The car park is at the front of the venue.
  • Venue Car Park View
    • The car park type is open air/surface.
    • There are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 350cm x 400cm (11ft 6in x 13ft 1in).
    • The nearest designated bay is 25m (27yd) from the main accessible entrance.
    • The car park surface is tarmac.
    • The car park does not have a height restriction barrier.

Outside Access (Station Approach)

  • There is not level access into the venue.
  • The main doors open (no doors).
  • The door opening is 187cm (6ft 2in) wide.

Level Change (Station Approach)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading from Station Approach to Platform 2.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 222cm (7ft 3in).
  • There are steps to access this area / service.
  • There is / are 10 step(s) to the area / service.
  • Lighting levels at the steps are bright.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (Coombe Road)

  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 160cm (5ft 3in) wide.

Level Change (Coombe Road)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.

Outside Access (Side gate)

  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 100cm (3ft 3in) wide.

Level Change (Side gate)

  • There is a ramp or slope to access this service.
  • The ramp or slope is moderate.

Reception (Ticket Desk)

  • The reception desk is 3m (9ft 10in) from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is not level access to the service.
  • Lighting levels are bright.

Level Change (Inside Access)

  • There is level access onto Platform 1 from the ticket office and waiting room.

Train Station

  • The station is not staffed.
  • There is not an office to obtain help.
  • The train companies operating from within this station are Southwest Trains.
  • There is not a taxi rank at the station.
  • Shops and services within the station include Espresso Bar.
  • There are 2 platform(s) in the station.

Train Station Platform

  • This information is for platform(s) 1-2.
  • The platform(s) which has/have level access is / are 1.
  • The platform(s) accessed by ramp / slope is / are 2.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • Comments View
    • There are help points fitted with induction loops situated on both platforms.
    • The ticket office is open Monday to Friday 06.40 - 20.25, Saturday 07.10 - 20.25 & Sunday 09.10 - 16.40.