Access Guide
Location
- The venue is situated outside the centre of the town or city.
- This venue is situated in Norbiton.
- The venue is not situated on a road which has a steep gradient.
Parking
- The venue does have its own car park.
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Venue Car Park
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- The car park type is open air/surface.
- There are 2 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 350cm x 400cm (11ft 6in x 13ft 1in).
- The nearest designated bay is 25m (27yd) from the main accessible entrance.
- The car park surface is tarmac.
- The car park does not have a height restriction barrier.
Outside Access (Station Approach)
- There is not level access into the venue.
- The main doors open (no doors).
- The door opening is 187cm (6ft 2in) wide.
Level Change (Station Approach)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading from Station Approach to Platform 2.
- The ramp or slope is permanent.
- The width of the ramp or slope is 222cm (7ft 3in).
- There are steps to access this area / service.
- There is / are 10 step(s) to the area / service.
- Lighting levels at the steps are bright.
- The step(s) is/are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
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Comments
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- The ramp bypasses the steps.
Outside Access (Coombe Road)
- There is not level access into the venue.
- The main doors open away from you (push).
- The doors are double width.
- The doors are heavy.
- The door opening is 160cm (5ft 3in) wide.
Level Change (Coombe Road)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is permanent.
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Comments
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- The doors are usually held open.
Outside Access (Side gate)
- There is not level access into the venue.
- The main doors open towards you (pull).
- The doors are single width.
- The doors are heavy.
- The door opening is 100cm (3ft 3in) wide.
Level Change (Side gate)
- There is a ramp or slope to access this service.
Reception (Ticket Desk)
- The reception desk is 3m (9ft 10in) from the front entrance.
- There is level access to reception from the entrance.
- The reception desk is low height.
- Lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use system.
Inside Access
- There is not level access to the service.
- Lighting levels are bright.
Level Change (Inside Access)
- There is level access onto Platform 1 from the ticket office and waiting room.
Train Station
- The station is not staffed.
- There is not an office to obtain help.
- The train companies operating from within this station are Southwest Trains.
- There is not a taxi rank at the station.
- Shops and services within the station include Espresso Bar.
- There are 2 platform(s) in the station.
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Additional Station Information
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- Announcements on platforms are audio and visual.
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Comments
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- Platforms 1 and 2 are accessible to a wheelchair user.
- This station is unmanned.
Train Station Platform
- This information is for platform(s) 1-2.
- The platform(s) which has/have level access is / are 1.
- The platform(s) accessed by ramp / slope is / are 2.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located on platform 1.
- The female toilet(s) is/are 25m (27yd 1ft) from the accessible entrance.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located platform 1.
- The male toilet(s) is/are 30m (32yd 2ft) from the accessible entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the female standard toilet.
Additional Info
- Documents can be requested in Braille.
- Documents can be requested in large print.
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Comments
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- There are help points fitted with induction loops situated on both platforms.
- The ticket office is open Monday to Friday 06.40 - 20.25, Saturday 07.10 - 20.25 & Sunday 09.10 - 16.40.