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Turk Launches

Town End Pier, 68 High Street, Kingston upon Thames, Surrey, KT1 1HN

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Access Guide

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Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Kingston upon Thames.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Kingston.

COVID-19 Information

  • There are external queuing points.
  • The external queuing points are clearly marked/signed.
  • There are separate doors for entering and exiting.
  • There is a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of people allowed inside.
  • There is a Track and Trace system in place.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • Toilets are available.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Opening Times (Office)

  • Monday 09:30 - 17:30.
  • Tuesday 09:30 - 17:30.
  • Wednesday 09:30 - 17:30.
  • Thursday 09:30 - 17:30.
  • Friday 09:30 - 17:30.
  • Saturday 09:30 - 17:30.
  • Sunday 09:30 - 17:30.
  • Comments View
    • The opening hours are for departures from the Kingston town end pier.
    • The pier is only open April - October, please contact the venue for futher information.

Parking

  • The venue does not have its own car park.

Outside Access (Richmond Royale and Pier Entrance)

  • This information is for the entrance located on the pier.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are light.
  • The width of the door opening is 75cm (2ft 6in).

Level Change (Pier Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located between the walkway and the vessel.
  • The ramp/slope is permanent.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located between the High Street and the pier.
  • There is/are 3 step(s) to the area/service.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • Comments View
    • The ramp to the Richmond Royale is a gangplank.
    • There is a level entrance to the river front and pier, 200m from the boat leading from the High Street to bypass the steps.

Inside Access (Richmond Royale)

  • There is not level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are not allowed in public parts of the venue.
  • Lighting levels are medium.

Level Change (Richmond Royale)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading from the entrance in to the vessel.
  • The ramp or slope is moderate.
  • The ramp or slope is portable.
  • Please contact a member of staff.
  • The width of the ramp or slope is 70cm (2ft 4in).
  • There are steps to access this area / service.
  • The steps are located leading from the entrance in to the vessel.
  • There is / are 2 step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do not have handrails.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are lower and upper decks.
    • There are 10 steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.
  • Other View
    • The services on the floors which are not accessible are upper deck seating.

Restaurant Bar Internal

  • The following information is for the bar.
  • Once inside, there is level access to the service.
  • Food is available from the bar.
  • Full table service is not available.
  • Food or drinks are ordered from the counter.
  • Food or drinks can be brought to the table.
  • There is a lowered section at the service counter.
  • All tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 3m (3yd 10in) from the vessel entrance.
  • The distance between the floor and the lowest table is 69cm (2ft 3in).
  • The distance between the floor and the highest table is 69cm (2ft 3in).
  • The type of food served here is snacks.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • Comments View
    • The venue operates 3 other vessels for tours and hire along the river.
    • These are the New Southern Belle and MV Yarmouth Belle.
    • Please check with the Turks Launches company for suitable access.