Access Guide
Location
- The venue is situated within the centre of the town.
- This venue is situated in Kingston upon Thames.
- There is not a bus stop within 150m (164yds) of the venue.
- The venue is not situated on a road which has a steep gradient.
- The nearest mainline station is Kingston.
Opening Times (Office)
- Monday 09:30 - 17:30.
- Tuesday 09:30 - 17:30.
- Wednesday 09:30 - 17:30.
- Thursday 09:30 - 17:30.
- Friday 09:30 - 17:30.
- Saturday 09:30 - 17:30.
- Sunday 09:30 - 17:30.
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Comments
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- The opening hours are for departures from the Kingston town end pier.
- The pier is only open April - October, please contact the venue for futher information.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The name of the car park is Drapers.
- The car park is located in Kent Road.
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are available.
- The dimensions of the standard marked parking bays are 150cm x 200cm (4ft 11in x 6ft 7in).
- Standard marked parking bays are located in Portsmouth Road.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Richmond Royale and Pier Entrance)
- This information is for the entrance located on the pier.
- There is not level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are double.
- The door(s) is / are light.
- The width of the door opening is 75cm (2ft 6in).
Level Change (Pier Entrance)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located between the walkway and the vessel.
- The ramp/slope is permanent.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located between the High Street and the pier.
- There is/are 3 step(s) to the area/service.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
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Comments
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- The ramp to the Richmond Royale is a gangplank.
- There is a level entrance to the river front and pier, 200m from the boat leading from the High Street to bypass the steps.
Inside Access (Richmond Royale)
- There is not level access to the service.
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are not welcomed in public parts of the venue.
- Lighting levels are medium.
Level Change (Richmond Royale)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading from the entrance in to the vessel.
- The ramp or slope is portable.
- Please contact a member of staff.
- The width of the ramp or slope is 70cm (2ft 4in).
- There are steps to access this area / service.
- The steps are located leading from the entrance in to the vessel.
- There is / are 2 step(s) to the area / service.
- Lighting levels at the steps are medium.
- The step(s) is/are clearly marked.
- The steps are deep.
- The steps do not have handrails.
Other Floors
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Steps
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- The floors which are accessible by stairs are lower and upper decks.
- There are 10 steps between floors.
- The steps are clearly marked.
- The steps are deep.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is medium.
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Other
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- The services on the floors which are not accessible are upper deck seating.
Restaurant Bar Internal
- The following information is for the bar.
- Once inside, there is level access to the service.
- Food is available from the bar.
- Full table service is not available.
- Food or drinks are ordered from the counter.
- Food or drinks can be brought to the table.
- There is a lowered section at the service counter.
- All tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is 3m (3yd 10in) from the vessel entrance.
- The distance between the floor and the lowest table is 69cm (2ft 3in).
- The distance between the floor and the highest table is 69cm (2ft 3in).
- The type of food served here is snacks.
Accessible Toilet
- There are not accessible toilets within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located to the left of the bar from the vessel entrance.
- The female and male toilets are 8m (26ft 3in) from the vessel entrance.
- Inside the venue, there is level access to the female and male toilet.
- Lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are not located within the venue.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
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Comments
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- The venue operates 3 other vessels for tours and hire along the river.
- These are the New Southern Belle and MV Yarmouth Belle.
- Please check with the Turks Launches company for suitable access.