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YMCA Hawker Leisure Centre

Lower Ham Road, Kingston upon Thames, Surrey, KT2 5BH

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Access Guide

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COVID-19 Information

  • The information in this section was taken in January 2022.
  • There is a member of staff available at the entrance.
  • There is a hand sanitiser available at the entrance.
  • The hand sanitisers are wall mounted.
  • The height of the hand sanitiser is 110cm.
  • Hand sanitisers are available inside the venue.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • Toilets are available.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Opening Times

  • Monday 07:00 - 21:00.
  • Tuesday 07:00 - 21:00.
  • Wednesday 07:00 - 21:00.
  • Thursday 07:00 - 21:00.
  • Friday 07:00 - 21:00.
  • Saturday 09:00 - 17:00.
  • Sunday 09:00 - 17:00.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Kingston.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 4 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 310cm x 488cm (10ft 2in x 16ft).
    • The nearest Blue Badge bay is 29m (31yd 2ft) from the main entrance.
    • The furthest Blue Badge bay is 40m (43yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the right side of the building as you approach from the carpark.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 100cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 119cm (3ft 11in).

Reception

  • The desk/counter is 2m (2yd 7in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 26/01/2022.
  • The hearing assistance system was working at the time of testing.
  • Comments View
    • Barrier gates are located just past the reception counter and provide access to the changing rooms and fitness studios.
    • The width of the barriers are 52cm and 90cm.

Inside Access

  • There is level access to the service(s).
  • This venue does play background music.
  • Music is played in the fitness suite.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are good.
  • Comments View
    • Photographs 6 to 9 show the children's soft play area.
    • Photographs 10 and 11 show the level 1 studio.

Other Floors (Studio 2)

  • Steps View
    • The floors which are accessible by stairs are Ground and Level 1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are low to moderate.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are Studio 2.
  • Comments View
    • The steps described are located in the ground floor Studio 1 to the right as you enter.
    • There are gaps between the risers of these steps.

Entrance (Café - Internal)

  • This information is for the entrance located to the right as you enter the main entrance and past reception.
  • Entrance View
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 86cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the door.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
  • Comments View
    • There is a second door which leads from the café to the outside seating area.
    • This door is to the left as you enter the café.
    • The door is single with a width of 94cm.
    • There is a portable ramp on each side of the door with a slight gradient.
    • Photographs 5 - 8 show this door.

Eating and Drinking

  • The following information is for the café.
  • The café is located to the right as you enter the main entrance and past the reception desk.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 3m (3yd 10in) from the internal café entrance.
  • The distance between the floor and the lowest table is 68cm (2ft 3in).
  • The distance between the floor and the highest table is 69cm (2ft 3in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • There is further seating outside the café as shown in photographs 7 and 8.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located to the left as you enter and past the reception barriers.
    • The fitness suite is 14m (15yd 11in) from the main entrance.
    • There is step free access to the fitness suite.
    • There are doors into the fitness suite.
    • The doors open towards you (pull).
    • The doors are single.
    • The door(s) may be difficult to open.
    • The opening is 83cm (2ft 9in) wide.
  • IFI Accredited Fitness Suite View
    • A number of staff have received IFI Mark standard Disability Equality Training.
    • IFI accredited equipment is available.
    • For example: treadmill, upright cycle, recumbent cycle, upper body ergometer, leg curl, leg extension and upper body multi-station.
    • A portable hearing assistance system is not available for induction.
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.
  • Fitness Suite (General) View
    • Staff receive some training in assisting disabled people.
    • A portable hearing assistance system is not available for induction.
  • Comments View
    • The gym is equipped with IFI Accredited’ fitness equipment provided by Precor.

Standard Changing Room (Male)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 23m (25yd 6in) from the main entrance.
  • The standard changing room(s) is/are approximately 15m (16yd 1ft) from the reception desk.
  • The standard changing room(s) is/are approximately 15m (16yd 1ft) from the fitness suite.
  • The standard changing room(s) surveyed is/are located in the corridor to the right of the female changing rooms.
  • There is level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.
  • Comments View
    • Standard toilets are also available in the male changing room.
    • The steam room is located at the rear of the changing room.

Standard Changing Room (Female)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 15m (16yd 1ft) from the main entrance.
  • The standard changing room(s) is/are approximately 4m (4yd 1ft) from the reception desk.
  • The standard changing room(s) is/are approximately 3m (3yd 10in) from the fitness suite.
  • The standard changing room(s) surveyed is/are located to the left after passing the reception entrance barrier.
  • There is level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.
  • Comments View
    • The steam room is located at the rear of the changing room.
    • Standard toilets are also available in the changing room.

Steam room

  • The sauna room is located between the male and female standard changing rooms
  • There is a single, manual doors that opens towards you, with a width of 71cm to enter the sauna room foyer from the changing rooms.
  • There is a further single manual door with a width of 80cm that opens towards you to enter the steam room.

Accessible Toilet (Accessible Changing Room - Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 2m (2yd 7in) from the main entrance.
    • This accessible toilet is located opposite the reception desk.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens by sliding.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 160cm x 350cm (5ft 3in x 11ft 6in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 300cm (9ft 10in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and general domestic waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 148cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 114cm (3ft 9in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 95cm (3ft 1in).
  • Comments View
    • This room is designated as the accessible changing room and contains an accessible shower.
    • Please refer to the relevant section for further information on the accessible shower.

Accessible Shower (Main Entrance)

  • Accessible shower facilities are available.
  • The accessible shower(s) surveyed is/are located within the accessible toilet opposite the main reception.
  • The facilities available in the accessible shower(s) include; an adjustable shower head, a shower chair and a flip-down seat.
  • The height of the seat is 47cm (1ft 7in).
  • There is level access to the services from the accessible shower facilities.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • Comments View
    • The YMCA is part of the Inclusive Lives Project which aims to provide extra support and exercise opportunities for people with all ability and mobility levels.
    • To find more information about this programme contact the YMCA.