You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include ticket office, passenger assistance counter, and refreshment kiosks.
• Services / facilities within the grounds include platforms, waiting room, bicycle storage, and night gate.
• Ascot Station Car Park link (new tab) - click here.

You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• Assisted Travel Helpline number:
• Call 0800 52 82 100 (freephone) to speak to the in-house Assisted Travel Team.
• To make an assisted travel booking, contact the Assisted Travel Team 24 hours a day, every day except 25 and 26 December.
• Text Relay service 18001 0800 52 82 100.
• To use the text relay service add 18001.
• Email:https://booking.passengerassistance.com.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Parking may be purchased using RingGo cashless parking payment, or at the rail ticket vending machine in the ticket hall.
  • The car park is located to the left of the station building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 6 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 230cm x 434cm (7ft 7in x 14ft 3in).
  • The nearest Blue Badge bay is 35m (38yd 10in) from the entrance.
  • The furthest Blue Badge bay is 57m (62yd 1ft) from the entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located in front of the station.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.

You are on Outside Access (Main Entrance / Ticket Hall). Skip to the next section.

Outside Access (Main Entrance / Ticket Hall)

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• Entrance View
  • This information is for the entrance located at the front of the venue leading from Station Hill.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are permanently held open.
  • The door(s) is/are double width.
  • The width of the door opening is 142cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located in front of the main entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Counter (Information Point / Ticket Office). Skip to the next section.

Counter (Information Point / Ticket Office)

• The counter is 4m (4yd 1ft) from the entrance.
• There is level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 77cm (2ft 6in).
• There is not a lowered section.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 02/10/2023.
• The hearing assistance system was working at the time of testing.
• Lighting levels are moderate to good.

You are on Opening Times (Information Point / Ticket Office). Skip to the next section.

Opening Times (Information Point / Ticket Office)

• Monday 05:45 - 00:00.
• Tuesday 05:45 - 00:00.
• Wednesday 05:45 - 00:00.
• Thursday 05:45 - 00:00.
• Friday 05:45 - 00:00.
• Saturday 05:45 - 00:00.
• Sunday 08:00 - 20:00.

You are on Eating and Drinking (Premiere-Cru). Skip to the next section.

Eating and Drinking (Premiere-Cru)

• The following information is for the café.
• The café is located to the left of the entrance, with serving hatches platform-side and in the ticket hall.
• Food or drinks are ordered from the service counter.
• There is not a lowered section at the counter.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are not available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold drinks and snacks.

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• Comments View
  • The platform-side serving hatch is at a height of 104cm from the ground.
  • The ticket hall serving hatch is at a height of 91cm from the floor.
  • There is a reduced menu on non-race days.

You are on Entrance (Main entrance / Ticket Hall to Platform 1). Skip to the next section.

Entrance (Main entrance / Ticket Hall to Platform 1)

• This information is for the entrance located straight ahead from the main entrance, approximately 6m.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 163cm.

You are on Access Point (Night Gate for All Platforms). Skip to the next section.

Access Point (Night Gate for All Platforms)

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• Access Point View
  • This information is for the access point located to the left of the station building, off Station Hill.
  • There is not an information board/map at this access point.
  • There is step-free access at this access point.
  • There is a gate which opens away from you (push).
  • The night gate is open 19:00 - 05:45.

You are on Level Change (Station Approach to Subway for Platforms and Ascot Town). Skip to the next section.

Level Change (Station Approach to Subway for Platforms and Ascot Town)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located at the entrance to the subway.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located between Station Approach and the subway/walkway to Ascot town.
• There is/are 13 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• The ramp/slope does not bypass the step(s).

You are on Level Change (Lyndhurst Road to Subway for Platforms and Ascot Town). Skip to the next section.

Level Change (Lyndhurst Road to Subway for Platforms and Ascot Town)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located off Lyndhurst Road, at the entrance to the subway.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

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• Comments View
  • There is a dropped kerb and bollard at the top of the slope.
  • The bollard creates a width restriction of 130cm.

You are on Level Change (Subway and Platforms 2 and 3). Skip to the next section.

Level Change (Subway and Platforms 2 and 3)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located between the subway and platforms 2 and 3.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Ramp(s) or Slope(s) (Platform 1). Skip to the next section.

Ramp(s) or Slope(s) (Platform 1)

• There is a ramp/slope located platform 1.
• The ramp/slope is used to access the ticket hall and trains on platform 1.
• The gradient of the ramp/slope is steep.

You are on Lift (Platform 1 and Footbridge). Skip to the next section.

Lift (Platform 1 and Footbridge)

• There is a lift for public use.
• The lift is located on platform 1.
• The lift is a standard lift.
• The floors which are accessible by this lift are platform 1 and the footbridge.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 39m (42yd 1ft) from the ticket hall.
• Staff do not need to be notified for use of the lift.
• The clear door width is 109cm (3ft 7in).
• The dimensions of the lift are 152cm x 158cm (4ft 12in x 5ft 2in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The controls for the lift are within 85cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • The lift at footbridge level is 14m from the lift for platform 2.
  • The lift at footbridge level is 32m from the lift for platform 3.

You are on Lift (Platform 2 and Footbridge). Skip to the next section.

Lift (Platform 2 and Footbridge)

• There is a lift for public use.
• The lift is located on platform 2.
• The lift is a standard lift.
• The floors which are accessible by this lift are platform 2 and the footbridge.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 13m (14yd 8in) from the lift for platform 1.
• Staff do not need to be notified for use of the lift.
• The clear door width is 89cm (2ft 11in).
• The dimensions of the lift are 124cm x 208cm (4ft 1in x 6ft 10in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The controls for the lift are within 85cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • The lift at footbridge level is 21m from the lift for platform 3.

You are on Lift (Platform 3 and Footbridge). Skip to the next section.

Lift (Platform 3 and Footbridge)

• There is a lift for public use.
• The lift is located on platform 3.
• The lift is a standard lift.
• The floors which are accessible by this lift are platform 3 and the footbridge.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 32m (34yd 2ft) from the lift for platform 1.
• Staff do not need to be notified for use of the lift.
• The clear door width is 108cm (3ft 7in).
• The dimensions of the lift are 148cm x 156cm (4ft 10in x 5ft 1in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The controls for the lift are within 85cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • The lift at footbridge level is 20m from the lift for platform 2.

You are on Level Change (Platforms and Footbridge). Skip to the next section.

Level Change (Platforms and Footbridge)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on each platform.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

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• Comments View
  • There are slopes on a very easy incline along the length of the footbridge.

You are on Train Station (Platforms 1, 2 and 3). Skip to the next section.

Train Station (Platforms 1, 2 and 3)

• There are generally 1 to 3 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The station is not staffed between 0:00 - 05:45.
• The office to obtain help is 20m (21yd 2ft) from the ticket office.
• This office is located on platform 1 to the left of the building. The office to obtain help is 6m from the night gate. The passenger assistance counter is 98cm above the ground. Passengers requiring assistance must knock on the door to alert staff.
• There is a ticket office.
• The ticket office is located on the left after the main entrance.
• The ticket office is 4m (4yd 1ft) from the entrance.
• The train companies operating from within this station are Southwestern Railway.
• There is a taxi rank at the station.
• The taxi rank is located at the front of the main station building.
• The taxi rank is 3m (3yd 10in) from the main entrance.
• Shops and services within the station include Premier-Cru coffee kiosk, Cava Café coffee and sandwich bar, remote help points, and a waiting room.
• All key concourse shops and services have level access.
• There are 3 platform(s) in the station.
• The platform(s) which has/have level access is / are 1.
• The platform(s) accessed by lift is / are 2, 3.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2, 3.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1, 2, 3.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, ask staff or, preferably, call ahead.

You are on Eating and Drinking (Cava Café Coffee and Sandwich Bar). Skip to the next section.

Eating and Drinking (Cava Café Coffee and Sandwich Bar)

• The following information is for the café.
• The café is located on platform 1.
• Food or drinks are ordered from the service counter.
• There is not a lowered section at the counter.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold drinks and snacks.

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• Comments View
  • The service counter is 102cm above the ground.

You are on Waiting Room - Platform 3. Skip to the next section.

Waiting Room - Platform 3

• There is a waiting room on platform 3.
• The waiting room is 70m from the lift.
• The door to the waiting room opens away from you (push), and may be difficult to open.
• The open door width is 84cm, and there is a small lip at the threshold of the doorway.
• The waiting room has seating with armrests.
• There is a remote help point on the left outside the waiting room.
• The remote help point call button is 107cm above the ground.

You are on Accessible Toilet (Ticket Hall - Left Hand Transfer). Skip to the next section.

Accessible Toilet (Ticket Hall - Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 9m (9yd 2ft) from the main entrance.
  • The accessible toilet is located to the right as you enter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from station staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 142cm x 220cm (4ft 8in x 7ft 3in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 85cm (2ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 136cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s) (Ticket Hall). Skip to the next section.

Standard Toilet(s) (Ticket Hall)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the right as you enter.
  • The female and male toilets are approximately 9m (9yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents can be requested in large print.
• A bowl of water cannot be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.