You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include staffed information point and refreshments kiosk.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Furze Platt.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • The car park is located at the rear of the station, on Station Approach.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 6 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 240cm x 476cm (7ft 10in x 15ft 7in).
  • The nearest Blue Badge bay is 55m (60yd 5in) from the main entrance.
  • The furthest Blue Badge bay is 72m (78yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located on the forecourt.

You are on Outside Access (Main Entrance Station Approach). Skip to the next section.

Outside Access (Main Entrance Station Approach)

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• Entrance View
  • This information is for the entrance located to the front of the building, off Station Approach.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 134cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Comments View
  • There is a long slope on a very easy incline in front of the entrance.

You are on Outside Access (Shoppenhangers Road). Skip to the next section.

Outside Access (Shoppenhangers Road)

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• Entrance View
  • This information is for the entrance located off Shoppenhangers Road.
  • There is ramped/sloped access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 176cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 4 to 8 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The station is not staffed between 22:15 - 06:00.
• The office to obtain help is 58m (63yd 1ft) from the lift.
• This office is located on Platform 4.
• There is a ticket office.
• The ticket office is located on the right after the main entrance off Station Approach.
• The ticket office is 4m (4yd 1ft) from the main entrance.
• The train companies operating from within this station are Great Western Railway, and Elizabeth Line.
• The train companies that operate within this station include:.
• Please click here for access information for Great Western Railway.
• Please click here for access information for Transport for London.
• There is a taxi rank at the station.
• The taxi rank is located in front of the main entrance on Station Approach, and off Shoppenhangers Road, immediately outside the Shoppenhangers Road entrance.
• The taxi rank is 37m (40yd 1ft) from the main entrance, and 3m from the Shoppenhangers Road entrance.
• Shops and services within the station include staffed information point, and Puccini's refreshments kiosk, both on Platform 4.
• Not all key concourse shops and services have level access.
• Concourse shops or services accessed by ramp / steps or lift are all platforms, the staffed information point on platform 4, and Puccini's refreshments kiosk also on Platform 4.
• There are 5 platform(s) in the station.
• The platform(s) accessed by lift is / are 2, 3, 4, 5.
• The platform(s) accessed by steps only is / are 1.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1, 2, 3, 4, 5.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 4.
  • Accessible toilets are not located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, by request from a member of staff.
• Comments View
  • Self-service ticket machines are located outside either entrance, on the left.
  • There are waiting rooms on platforms 2/3 and 4/5.
  • The waiting rooms have open door widths of 75cm - 77cm.
  • The platforms are staffed 24 hours a day.

You are on Counter (Ticket Office). Skip to the next section.

Counter (Ticket Office)

• The counter is 4m (4yd 1ft) from the entrance.
• There is level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 104cm (3ft 5in).
• There is a lowered section.
• The height of the lowered section of the counter is 73cm.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 01/09/2023.
• The hearing assistance system was working at the time of testing.
• Lighting levels are good.

You are on Lift (Concourse to Platforms). Skip to the next section.

Lift (Concourse to Platforms)

• There is a lift for public use.
• The lift is located to the left after the main ticket office barriers, in the underpass.
• The lift is a standard lift.
• The floors which are accessible by this lift are concourse and platforms 4, 5a, 5b.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 21m (22yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 108cm (3ft 7in).
• The dimensions of the lift are 174cm x 194cm (5ft 9in x 6ft 4in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low to moderate.

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• Comments View
  • There is a ramp/slope with a steep incline in front of the entrance to the lift.
  • There is a similar lift for platforms 2 and 3.
  • The lift for platforms 2 and 3 is 41m from the main entrance.
  • There is level access into the lift for platforms 2 and 3.

You are on Other Floors (Concourse to Platforms). Skip to the next section.

Other Floors (Concourse to Platforms)

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• Steps View
  • The floors which are accessible by stairs are concourse and platforms.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are platform 1.
• Comments View
  • There is a slope on a very easy incline to access the stairs for platforms 4, 5a and 5b.

You are on Puccino's Platform 4. Skip to the next section.

Puccino's Platform 4

• The kiosk serves hot and cold drinks and snacks.
• There is a counter with a surface height of 118cm above the floor.
• The kiosk opening times are 06:00 - 19:00 Monday to Friday, 07:00 - 18:00 on Saturday, and 08:00 - 16:00 Sundays.

You are on Entrance (Waiting Room Platform 4). Skip to the next section.

Entrance (Waiting Room Platform 4)

• This information is for the entrance located on the platform 5 side of the waiting room on platform 4.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 99cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Comments View
  • The entrance is 56m from the lift.
  • There is also a single manual door to access the waiting room in between platform 4 and platform 5.
  • The door opens towards you to a width of 77cm, and may be difficult to open.
  • There is a short but steep ramp/slope immediately in front of the doorway.
  • There is seating with armrests inside the waiting room.

You are on Counter (Information Point Waiting Room Platform 4). Skip to the next section.

Counter (Information Point Waiting Room Platform 4)

• The counter is 2m (2yd 7in) from the entrance.
• There is level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 79cm (2ft 7in).
• There is not a lowered section.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 01/09/2023.
• The hearing assistance system was not fully functional at the time of testing.
• Lighting levels are good.

You are on Toilet with Adaptations (Platform 4 - Waiting Room - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Platform 4 - Waiting Room - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 3m (3yd 10in) from the entrance to the waiting room on platform 4.
  • This accessible toilet is located inside the waiting room on platform 4.
  • The accessible toilet is located immediately beyond the entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 200cm x 222cm (6ft 7in x 7ft 3in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 128cm (4ft 2in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are not available for the toilet.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 87cm (2ft 10in).

You are on Standard Toilet(s) (Platform 4). Skip to the next section.

Standard Toilet(s) (Platform 4)

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located within the waiting room on platform 4.
  • The female and male toilets are approximately 6m (6yd 1ft) from the the entrance to the waiting room on platform 4.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.