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The Windsor Guildhall

High Street, Windsor, Berkshire, SL4 1LR

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Access Guide

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Overview

  • About View
    • Windsor Guildhall comprises the Windsor and Royal Borough Museum and the Guildhall Rooms, including the main Council Chamber, the Ascot Room and the Mayor's Parlour.
    • The Ascot Room is of particular historic interest as it is the room where Their Majesties King Charles III and Queen Camilla were married in 2005.
    • Services available in the venue include: guided tours of the Windsor Guildhall.
    • View information on opening times.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via slope at the most accessible entrance.
    • The following areas have stepped access: the toilets and the first floor for guided tours.
    • The first floor can be accessed via a stair lift.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a fixed hearing assistance system.
    • Documents are available in the following formats: large print (on request) and audio.
    • There is not a water bowl available for assistance dogs.
    • Additional facilities/services include: Wi-Fi.
    • Staff receive the following training: internal training.

Getting Inside

  • The approach to the building is along the High Street which is a mixture of cobble stones and stone tiles, with some uneven surfaces.
  • There is step-free level access from the Castle Hill direction.
  • There is stepped access from the Church Lane direction.
  • The Guildhall has 3 entrances.
  • The single museum entrance has an automatic door.
  • There are also two events entrances with manual doors.
  • The museum entrance is signed MUSEUM & INFORMATION CENTRE.
  • The events entrance to the right of the museum entrance is signed MAYOR'S PARLOUR.
  • The events entrance to the right-hand side of the building is not named or signed.
  • The museum entrance provides step-free level access to the information desk and museum via a short slope with steep gradient.
  • The events entrances provide access to an events assembly area, from which there is only further stepped access to other areas within the building.

Getting Around

  • The following areas have stepped access:
  • 4 medium height steps between the museum and the toilets.
  • the first floor for guided tours.
  • Access throughout may include manual doors.
  • Some flooring is shiny and patterned.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is no (or very little) background noise.
  • Lighting levels vary due to the size of the space.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located on the ground floor.
    • The toilet with adaptations has a right hand transfer space.
    • The male and female standard toilet facilities are located on the ground floor.
    • There is only stepped access to the toilet with adaptations and also to the female and male standard toilets.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations.

Parking

  • Car Park View
    • The car park is located outside the venue, on Church Lane.
    • The car park is open air/surface.
    • The car park surface consists of cobbles.
    • There are no designated Blue Badge parking bays available.
    • The most accessible route from the car park to the museum entrance is along Market Street to the rear of the Guildhall.
    • There is a long but very easy slope and uneven surfaces along this route.
    • Parking here must be arranged and agreed prior to arrival.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Park Street and on the High Street.
    • The Blue Badge bays are clearly marked and signposted.

Entrance (Museum)

  • This entrance is located to the front of the building.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a steep gradient.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 182cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.
  • There is a second single automatic door.
  • The second door opens towards you.
  • The width of the opening is 103cm.
  • The second door has a low visual contrast.
  • There is a push pad or push button to exit at a height of 90cm.
  • There is also an alternative push pad to exit at a height of 125cm.
  • There is step-free level access as you enter.

Information Desk

  • The reception is located on the right after the museum entrance.
  • The distance from the museum entrance is 4m.
  • The most accessible route to reception has narrow walkways.
  • There is step-free level access to reception.
  • The height of the reception desk is 86cm.
  • There is not a lowered section at the desk.
  • The reception has a television and glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is also a welcome desk immediately after the main entrance.
  • The height of the reception desk is 91cm.
  • There is no (or very little) background noise in this area.
  • Some flooring is patterned.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Museum

  • This area is indoors.
  • There is step-free level access throughout all areas.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Some flooring is patterned.
  • The walls and floor have a high visual contrast.
  • There is no (or very little) background noise.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Display information includes: pictorial, audio guides, information boards, touchscreens, televisions/screens, interactive exhibits at a suitable height for a wheelchair user and multi-language audio.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Seating available in this area includes: chairs with armrests.
  • Guided tours are available.
  • The following areas of the tour have stepped access: the first floor, the Ascot Room and the Mayor's Parlour.
  • Access throughout the tour may include doors permanently held open.
  • Areas with stepped access only can be experienced by visitors via a virtual tour.
  • For information about the multilingual online tours, click here (opens a new tab).
  • For more information about the museum, click here (opens a new tab).

Stair Lift

  • The lift surveyed is located on the left after the Mayor's Parlour events entrance.
  • This lift is a stair lift.
  • The distance from the events doorway is 2m.
  • The most accessible route to the lift has step-free level access.
  • The ground floor and the first floor are accessed by this lift.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift seat is 56cm from the floor.
  • Lighting levels were even at the time of the survey.

Stairs

  • The stairs surveyed are located on the left after the Mayor's Parlour events entrance.
  • The ground floor and the first floor can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are unmarked and have handrails on both sides.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels vary due to the size of the space.
  • There are double manual doors to access the stairwell from the museum.
  • The handrail furthest from the wall on each flight are easy to grip.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the right of the information desk, through the doors.
    • The distance from museum entrance is 7m.
    • The most accessible route to the toilet has steps and manual doors.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 92cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 185cm (width) x 208cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 116cm (from the side of the toilet pan).
    • There is a push button flush on top of the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 110cm from the floor.
    • There are paper towels for drying hands.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 114cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.