Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Theatre Royal Windsor

32 Thames Street, Windsor, Berkshire, SL4 1PS

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is off Thames Avenue.
    • Visitors should be aware that this is effectively a rear entrance, and is rather less grand than the main entrance which is off Thames Street.
    • This accessible entrance provides step-free internal access to inclusive theatre facilities, including designated seating.
    • Step-free access to the box office is via the entrance on Thames Street.
    • Contact the box office for any specific enquiries about access into and around the theatre, and designated seating.
    • The following areas have step-free access via ramps or slopes: the Front Stalls and the Stalls Bar.
    • The following areas have stepped access: the Royal Stalls rows H to P and the Circle.
    • Access throughout may include doors permanently held open.
    • The Circle can be accessed via stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a portable hearing assistance system on request.
    • Documents are available in the following formats: Braille (on request).
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • Toilets with adaptations are located to the right of the Front Stalls and to the left of the Royal Stalls.
    • All toilets with adaptations have a right hand transfer space.
    • The male and female step-free standard toilet facilities are located off the corridor behind the Royal Stalls.
    • The male and female standard toilet facilities are located off the corridor behind the Circle.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within each of the toilets with adaptations.

Getting Inside

  • There are 2 entrances; one on Thames Street and one on Thames Avenue.
  • The approach to the rear of the building on Thames Avenue is step-free and level, with some uneven surfaces.
  • The approach to the front of the building on Thames Street is on a slope with a slight gradient.
  • The most accessible entrance is to the rear of the building, off Thames Avenue.
  • The entrances are not named or signed.
  • The accessible entrance provides access to the front stalls and the the Stalls Bar.
  • The entrance on Thames Street provides step-free level access to the box office and the Royal Stalls.
  • There is no step-free access to the Stalls Bar from the Thames Street entrance.

Accessible Entrance (Thames Avenue)

  • This entrance is located off Thames Avenue, along the alleyway opposite Castle car park, past the Stage Door.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a buzzer at a height of 118cm.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 123cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.
  • There is step-free access via slope as you enter.
  • The slope has a slight gradient.

Getting Around

  • There is step-free level access throughout the majority of walkways.
  • The following areas have step-free access via ramps or slopes:
  • There is a slope with a steep gradient between the Front Stalls and the Stalls Bar.
  • There is a slope with a steep gradient near the bottom of the Stalls Bar stairs for access to the Coffee Bar.
  • There is a slope with a steep gradient for access to the Circle, and to each of Box 3 and Box 6 either side of the Circle.
  • There is a slope with a steep gradient after the entrance doorway to the male standard toilets off the corridor behind the Circle.
  • The following areas have stepped access:
  • There is a medium height step for access into each of Box 3 and Box 6 either side of the Circle.
  • There is a deep step to the urinals and wash basins in the male standard toilets behind the Circle.
  • Access throughout may include doors permanently held open.
  • The flooring consists of deep pile carpet.
  • There is a high visual contrast between the walls and floor in the majority of walkways.
  • There is background noise in this area which varies depending on the function/event.
  • Wayfinding signage is provided.
  • Some signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs without armrests.
  • Lighting levels were even at the time of the survey.

Box Office

  • The counter is located on the right after the Thames Street entrance.
  • The distance from the Thames Street entrance is 2m.
  • There is step-free level access to the counter.
  • The height of the counter is 108cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • The flooring is patterned.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests.
  • There is also a refreshments counter located on the left after the Thames Street entrance.
  • The distance of the refreshments counter from the Thames Street entrance is 4m.
  • The height of the counter is 101cm.

Stairs

  • The stairs surveyed are located on the right after the Thames Street entrance.
  • The entrance foyer, the Stalls Bar and Coffee Bar and the Front Stalls can be accessed by these stairs.
  • There are 20 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.
  • The Front Stalls can also be accessed directly via the stairs on the left after the Thames Street entrance.
  • There are 20 steps between floors.
  • The height of the highest step is 15cm.
  • There are additional stairs for access to the Circle.
  • These stairs can only be accessed via the doorway on the left between the first and second set of doors at the Thames Street entrance.
  • There are 18 steps between floors.
  • The height of the highest step is 15cm.

Theatre

  • Theatre Information View
    • Advanced bookings are available.
    • Concessions are available.
    • Free carer tickets are available for anyone able to provide provide proof of disability.
    • There are also concessions for the unemployed, students, and those who collect a state pension; proof of status will be required.
    • Concession tickets are not available to purchase online and may vary depending on the production; contact the box office for more information.
    • Captioned performances are not available.
    • Signed performances are not available.
    • Signed interpretation may be available on a case basis, contact the box office in advance for more information.
    • Audio described performances are available.
    • Audio described performances are available via a borrowed wearable hearing loop, contact the box office in advance for more information.
    • Autism friendly/relaxed performances are available.
    • Autism friendly/relaxed performances are generally available during pantomime season, contact the box office in advance for more information.
    • Sensory friendly performances are available.
    • Sensory friendly performances may be available, contact the box office in advance for more information.
    • There is a portable hearing assistance system.
    • The hearing assistance system could not be tested at the time of the survey.
    • View information on access performances and provisions (opens new tab) .
  • Auditorium View
    • The most accessible route to the auditorium has step-free level access and doors permanently held open.
    • There is step-free level access to a row of seating.
    • There is a designated seating area.
    • The following rows have step-free access via ramps or slopes: the Front Stalls.
    • The following rows have stepped access: the Circle.
    • View the seating plan/auditorium map (opens new tab) .
    • The flooring consists of deep pile carpet.
    • Seating available includes: flip-down seats with armrests.

Designated Seating (Front Stalls - Row B)

  • The designated seating area surveyed is located to the left-hand side of the Front Stalls in Row B.
  • The distance from the accessible entrance is 5m.
  • The most accessible route to the designated seating has manual doors.
  • There is step-free access via slope to the designated seating.
  • The slope has a steep gradient.
  • There is a single manual door with a high visual contrast.
  • The door opens towards you.
  • The width of the opening is 76cm.
  • The designated seating area is not clearly marked or signed.
  • There is 1 designated space for a wheelchair user.
  • The view from this seating area is clear from obstructions.
  • Companions sit next to you and behind you.
  • There is a member of staff available for assistance.
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: chairs with armrests.
  • The seating is fixed.
  • The flooring consists of deep pile carpet.
  • Lighting levels vary due to the size of the space.
  • There is a toilet with adaptations close to the seating area (within approximately 50m).
  • There is also designated seating in the Front Stalls at either end of Row E.
  • There are manual double doors with a high visual contrast which open towards you.
  • There is further designated seating in the Royal Stalls at either end of Row Q.
  • There are no doors to access the designated seating in Row Q.
  • There is step-free level access to the designated seating in Row E and Row Q.
  • There is a toilet with adaptations close to the Royal Stalls designated seating area.
  • There is only step-free access to the Royal Stalls from the Thames Street entrance.

Eating and Drinking (Stalls Bar and Coffee Bar)

  • Location and Access View
    • The Stalls Bar and Coffee Bar are located off the corridor behind the Front Stalls.
    • The most accessible route has steep ramps or slopes and doors permanently held open.
    • There is step-free level access into this area.
    • There are double manual doors with a high visual contrast.
    • The doors are permanently held open.
    • The width of the opening is 126cm.
  • Service View
    • This area has a bar where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is not available.
    • Menus are wall-mounted and displayed on the counter.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located ahead and right after the entrance from the Front Stalls.
    • There is step-free level access to the counter.
    • The height of the counter is 110cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
  • Seating Area View
    • The following areas have stepped access: there are 4 medium height steps between the Stalls Bar and the Coffee Bar.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The flooring consists of deep pile carpet.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas and high stools.
    • Furniture available in this area includes: tables.
    • Some chairs are fixed.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area which varies depending on the function/event.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Eating and Drinking (Circle Bar)

  • Location and Access View
    • The Circle Bar is located off the corridor behind the Circle.
    • The most accessible route has steps and doors permanently held open.
    • There is stepped access into this area.
    • There are 8 steps with handrails on both sides.
    • The handrails are easy to grip.
    • The handrails cover the flight of stairs throughout its length.
    • The handrails do not extend horizontally beyond the first and last step.
    • The steps are clearly marked.
    • The height of the steps is between 15cm and 18cm .
    • The height of the highest step is 16cm.
    • The depth of the steps is not between 30cm and 45cm.
    • There is a single manual door with a high visual contrast.
    • The door is permanently held open.
    • The width of the opening is 79cm.
  • Service View
    • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
    • Full table service is not available.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located on the far right-hand side after the entrance to the bar area.
    • There is step-free level access to the counter.
    • The height of the counter is 110cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas and benches.
    • Furniture available in this area includes: tables.
    • Some chairs are fixed.
    • There is background noise in this area which varies depending on the function/event.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Toilet with Adaptations (Front Stalls - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the right-hand side of the Front Stalls.
    • The distance from the accessible entrance is 35m.
    • The most accessible route to the toilet has slight ramps or slopes, a steep ramp or slope and doors permanently held open.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 73cm.
    • The door has no lock.
    • Internally the door has a low visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 170cm (width) x 190cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 89cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 56cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 100cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 82cm from the floor.
    • The wash basin has a lever tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 119cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 103cm from the floor.
    • There is a push button emergency alarm.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 111cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Royal Stalls - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the left of the theatre, past the Royal Stalls.
    • The distance from Thames Street entrance is 35m.
    • The most accessible route to the toilet has step-free level access and doors permanently held open.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 85cm.
    • The door has a lever twist lock.
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 320cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 81cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 94cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 106cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 135cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 97cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a waste bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 159cm from the floor.
    • The height of the baby change facility when in use is 101cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.