You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Windsor and Eton Central.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 17:30.
• Tuesday 09:00 - 17:30.
• Wednesday 09:15 - 17:30.
• Thursday 09:00 - 17:30.
• Friday 09:00 - 17:30.
• Saturday 09:00 - 17:30.
• Sunday 10:30 - 16:30.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Windsor Yards - Multi-Storey.
  • The car park is located on Charles Street, SL4 1EF.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance - Peascod Street). Skip to the next section.

Outside Access (Main Entrance - Peascod Street)

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• Entrance View
  • This information is for the entrance located at the front of the building on Peascod Street.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 230cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located at the front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
• Comments View
  • There is a second access into the store to the right of the entrance described above.
  • This access has double doors which open towards you (pull).
  • The width of these doors are 200cm (photographs 5 and 6).

You are on Outside Access (Windsor Arches/Bridgewater Way Entrance). Skip to the next section.

Outside Access (Windsor Arches/Bridgewater Way Entrance)

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• Entrance View
  • This information is for the entrance located at the side of the store opposite Waitrose on Bridgewater Way.
  • There is ramped/sloped and stepped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The width of the door opening is 165cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The ramp/slope does not bypass the step(s).
• Step(s) View
  • The step(s) is/are located beyond the entrance.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
• Comments View
  • The steps described provide access to the first ground and lower ground floors.
  • There is no step free access at this entrance.

You are on Outside Access (Rear Entrance - Bridgewater Way). Skip to the next section.

Outside Access (Rear Entrance - Bridgewater Way)

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• Entrance View
  • This information is for the entrance located at the rear of the store, next to Costa Coffee.
  • There is ramped/sloped and stepped access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 175cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located to the left as you enter the store.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The lighting levels at the ramp/slope are good.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located ahead after entering the store.
  • There is/are 6 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played throughout the store.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

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• Comments View
  • There is clear overhead directional signage on each floor detailing departments, till points, toilets and lifts.
  • There are till points on each floor.
  • The till points range in height from 80cm to 108cm.

You are on Other Floors. Skip to the next section.

Other Floors

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• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are LG, G, and 1.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are not clearly marked.
  • The lighting levels are good.
• Comments View
  • There are two sets of escalators in the store, one located at the main entrance and the second in the middle of the store.
  • Both provide access to floors LG, G and 1.
  • Photographs 3 and 4 show the escalator located in the middle of the store.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located in the middle of the store on the right hand side from the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG, G, 1 and 2.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 55m (60yd 5in) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 148cm (4ft 10in).
• The dimensions of the lift are 150cm x 270cm (4ft 11in x 8ft 10in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Lift (Rear). Skip to the next section.

Lift (Rear)

• There is a lift for public use.
• The lift is located at the rear of the store.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG, G and 1.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 41m (44yd 2ft) from the rear entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 105cm (3ft 5in).
• The dimensions of the lift are 178cm x 194cm (5ft 10in x 6ft 4in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Level Change (First Floor). Skip to the next section.

Level Change (First Floor)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located on the first floor between the toys and gift departments.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• The width of the ramp/slope is 115cm (3ft 9in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the left as you face the ramp.
• There is/are 3 step(s) to the area/service.
• The lighting levels at the step(s) are good.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• The ramp/slope does bypass the step(s).

You are on Level Change (Ground Floor). Skip to the next section.

Level Change (Ground Floor)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located on the ground floor and provides access to menswear.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• The width of the ramp/slope is 142cm (4ft 8in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located on the ground floor to the right of the ramp into menswear.
• There is/are 1 step(s) to the area/service.
• The lighting levels at the step(s) are good.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are in the centre of the step(s).
• The ramp/slope does bypass the step(s).

You are on Eating and Drinking (Ground Floor - Heidi). Skip to the next section.

Eating and Drinking (Ground Floor - Heidi)

• The following information is for the café.
• The café is located on the ground floor.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 2m (2yd 7in) from the entrance.
• The standard height for tables is 69cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • The cafe contains a self service table for customers condiments.
  • The height of this table is 97cm.

You are on Eating and Drinking (First Floor - Foggs). Skip to the next section.

Eating and Drinking (First Floor - Foggs)

• The following information is for the café.
• The café is located on the first floor.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 2m (2yd 7in) from the Foggs Entrance.
• The distance between the floor and the lowest table is 71cm (2ft 4in).
• The distance between the floor and the highest table is 72cm (2ft 4in).
• There is not ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • The entrance width into the café is 122cm.
  • The café contains a self service table for customer's condiments.
  • The height of this table is 79cm.

You are on Accessible Changing Room (Ground Floor). Skip to the next section.

Accessible Changing Room (Ground Floor)

• There are accessible changing rooms available.
• The accessible changing room is located on the ground floor in the lingerie department.
• The facility is 30m (32yd 2ft) from the rear entrance.
• The width of the door is 110cm (3ft 7in).
• The dimensions of the accessible changing room are 190cm x 210cm (6ft 3in x 6ft 11in).
• There is not an emergency alarm in the cubicle.

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• Comments View
  • The changing room contains hooks at the height of 171cm.
  • There are fixed handrails located under the hooks.
  • The room contains a seat without armrests.

You are on Standard Changing Room (Ground Floor). Skip to the next section.

Standard Changing Room (Ground Floor)

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 25m (27yd 1ft) from the rear entrance.
• The standard changing room(s) surveyed is/are located in womenswear and menswear.
• There is level access to the standard changing room(s).

You are on Standard Changing Room (First Floor). Skip to the next section.

Standard Changing Room (First Floor)

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 25m (27yd 1ft) from the lift.
• The standard changing room(s) surveyed is/are located in childrenswear.
• There is level access to the standard changing room(s).

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room for public use.
• The parent and baby room is located on the first floor in the toilet foyer.
• The parent and baby room is approximately 9m from the rear lift.
• There is step-free access into the parent and baby room, via lift.
• Staff do not need to be notified for use of the room.
• There is no signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 87cm (2ft 10in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 81cm.
• The wash basin tap type is lever.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

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• Comments View
  • There is also a wash basin in the toilet.
  • The height of this wash basin is 82cm.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 10m (10yd 2ft) from the lift.
  • The accessible toilet is located on the first floor.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 92cm (3ft).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 145cm x 170cm (4ft 9in x 5ft 7in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 83cm (2ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and open waste paper bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 153cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 43cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 113cm (3ft 8in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 134cm (4ft 5in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the first floor.
  • The female and male toilets are approximately 10m (10yd 2ft) from the lift.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.
• Home visits / services are not available.