You are on Introduction. Skip to the next section.

Introduction

• The Royal Windsor Information Centre and Windsor & Royal Borough Museum are both located within the Windsor Guildhall. There are also tours of The Guildhall Chamber available.

You are on Location of Toilets. Skip to the next section.

Location of Toilets

• Female and male standard toilets are available on the High Street directly outside the entrance to the information centre and museum.
• There is only stepped access to the female and male standard toilets.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Windsor and Eton Central.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday Closed.
• Tuesday 10:00 - 16:00.
• Wednesday 10:00 - 16:00.
• Thursday 10:00 - 16:00.
• Friday 10:00 - 16:00.
• Saturday 10:00 - 16:00.
• Sunday Closed.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are available.
  • On street Blue Badge parking is located on High Street outside Harte & Garter, and further down the hill outside Nando's.
    There is also a single Blue Badge bay on Park Street, near the junction with St Alban's Street.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are available.
  • Standard marked parking bays are located on High Street and Thames Street.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The Blue Badge and standard parking bays range in width between 235cm - 256cm.
  • Parking payment is by smartphone app.
  • Parking may be restricted on Tuesday, Thursday and Saturday mornings due to scheduled ceremonial parades.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue.
  • There is step-free access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are permanently held open.
  • The door(s) is/are double width.
  • The width of the door opening is 180cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the door opening is 100cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Comments View
  • There is an 8cm high step at the threshold of the first set of doors.
  • There is an exit push pad at the second door on the right side as you exit.
  • The height of this push pad is 94cm.
  • There is a second exit push pad located at the second door on the left side.
  • This push pad is at the height of 127cm.

You are on Reception (Information Centre). Skip to the next section.

Reception (Information Centre)

• The desk/counter is 4m (4yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 01/11/2023.
• The hearing assistance system was working at the time of testing.

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• Comments View
  • There are glazed screens at the reception point which could adversely affect the ability of someone to lip read.
  • There are also video screens with moving images on the wall behind the reception area.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

You are on Museum. Skip to the next section.

Museum

• Exhibits can be audio described.
• Tactile signage for exhibits is not available.
• Braille signage for exhibits is not available.
• Touch tours are not available.
• Video tours are available.
• There is not a hearing assistance system.
• There is not a wheelchair to borrow.

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• Comments View
  • There are audio guides available in several languages.
  • There is a Windsor Guildhall and Museum Virtual Tour touch screen 88cm - 102cm from the floor.
  • The virtual tour may also be viewed by clicking here (opens in a new tab).
  • There is a also handling collection available on request.
  • There is a small gift shop selling books, postcards and souvenir gifts.
  • Items can be purchased at the reception desk.
  • There is also a children's activity table with a surface height 45cm from the floor.

You are on Level Change (Museum). Skip to the next section.

Level Change (Museum)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the right of the reception area.
• There is/are 4 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

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• Comments View
  • The steps are for access to the stairs for organised tours of the first floor.

You are on Outside Access (Side Entrance). Skip to the next section.

Outside Access (Side Entrance)

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• Entrance View
  • This information is for the entrance located to the right of the main entrance.
  • There is step-free access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) may be difficult to open.
  • The door(s) is/are single width.
  • The width of the door opening is 101cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Comments View
  • This entrance is for level access to the stair lift for tours on the first floor.
  • This entrance is opened at the discretion of staff on request.

You are on The Guildhall Chamber and Rooms. Skip to the next section.

The Guildhall Chamber and Rooms

• There is an entrance doorway to an open door width of 123cm.
• The double doors open both ways and are permanently held open.
• The flooring in the area is carpet.
• The entrance doorway into the chamber is 117cm wide.
• The double doors open toward you and are permanently held open.
• There is a mixture of seating with and without armrests within the chamber.
• There are tables with undersides 61cm from the floor.
• There is ample room for a wheelchair user to manoeuvre.

You are on Lift (The Guildhall). Skip to the next section.

Lift (The Guildhall)

• There is a lift for public use.
• The lift is located just inside the side entrance.
• The lift is a chair stair lift.
• The floors which are accessible by this lift are G, 1.
• There are manual, double doors which may be difficult to open to access the lift lobby on the first floor.
• The lift is approximately 2m (2yd 7in) from the side entrance.
• Staff do need to be notified for use of the lift.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The controls for the lift are within 80cm - 102cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Other Floors (The Guildhall). Skip to the next section.

Other Floors (The Guildhall)

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• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is not a landing.
  • The lighting levels are moderate to good.
• Comments View
  • The left hand handrail going up on the left hand flight of stairs is obstructed by a chair lift rail.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are not available.

You are on Level Change (Standard Toilets). Skip to the next section.

Level Change (Standard Toilets)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 15+ step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • There are no handrails for the topmost 6 steps for the female standard toilets.
  • There are no handrails for the topmost 8 steps for the male standard toilets.

You are on Standard Toilet(s) (The Windsor Guildhall). Skip to the next section.

Standard Toilet(s) (The Windsor Guildhall)

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• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on the right side of the colonnade when facing The Windsor Guildhall.
  • Inside the venue, there is not level access to the female toilet(s).
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on the left side of the colonnade when facing The Windsor Guildhall.
  • Inside the venue, there is not level access to the male toilet(s).
• Comments View
  • There is a baby change facility within the female standard toilets.
  • There is a fixed baby change bench with a surface height 86cm from the floor.
  • There is a seat and a wash basin, and a waste disposal unit with a lid.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.