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Anzac Centre

Harefield Hospital, Hill End Road, Harefield, Uxbridge, UB9 6JH

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Access Guide

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Getting To The Hospital

  • By Road View
    • The postcode to use to get to Harefield Hospital for the SAT-Nav is UB9 6JH. Harefield Hospital is accessed from Hill End Road via Rickmansworth Road to the North and Park Lane/High Street/Breakspear Road North Roundabout from the South.
    • There is substantial parking at Harefield Hospital. Harefield's car parks are managed, and a pay and display system operates for both patients and visitors. There are 13 blue badge parking bays which are free of charge.
  • By Bus View
    • Harefield is served by the following buses from Uxbridge tube station. U9: Uxbridge Station - Harefield West (Belfry Avenue), every 20 minutes, Monday - Saturday, hourly on Sundays. 331: Uxbridge Station - Northwood - Ruislip. (This service is to the 'Kings Arms', Harefield, which is approximately two minutes’ walk from the main hospital entrance.) The 331 bus is available from Northwood Station. R21: Mount Vernon Hospital - Harefield - Rickmansworth - Maple Cross - Denham – Uxbridge (This is an occasional service only.).
    • There is an onsite bus stop.
    • The bus stop is located approximately 40 Metres from the first entrance into the hospital, turning left off of Hill End Road.
    • The bus stop is sheltered and has benched seating. There is no space under the shelter for a wheelchair user.
    • The route from the bus stop to the main entrance is approximately 130 Metres. There is a pedestrian crossing that has tactile paving on both sides. The majority of the route is fairly level with only a few slopes/ramps on the way to the main entrance.
  • By Train View
    • The nearest train station is Denham station. The station is 2.7 miles from hospital. This station is served by Chiltern Railways.
  • By Underground View
    • The nearest underground stations are Northwood, Rickmansworth and Uxbridge. None of these stations are within walking distance of the hospital, but they are accessible by car or taxi in about 20 minutes. Buses also run to the hospital from Uxbridge station. The 331 bus is available from Northwood Station.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located along the corridor on the right of the main reception.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01895 826 572.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found throughout the hospital.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, walking frames, walking sticks, mobile hoists, adjustable beds and crutches.
  • To obtain mobility aids please contact the main reception.

Hospital Parking

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located at the front of the hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 15 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 253cm x 430cm.
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located to the left of the main entrance.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located throughout the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 18m (19yd 2ft) from the main entrance.
  • Comments View
    • Contact Main Reception for all car parking queries.

Getting To (Anzac Centre)

  • The Anzac Centre is/are located on the ground floor and behind the main reception.
  • Access to the Anzac Centre is via the main entrance.
  • Enter through the main entrance and go around the main reception but using one of the walkways on either side of it.
    Once you reach behind the main reception the Anzac Centre entrance will be directly in front of you.
  • There is step free access to the Anzac Centre.
  • The Anzac Centre is approximately 15m from the main entrance.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 87cm (2ft 10in).
    • There is a door release button when exiting.
    • The height of the door release button is 107cm (3ft 6in).
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The automatic door(s) is/are push pad activated.
    • The door(s) is/are double width.
    • The width of the door opening is 121cm.
  • Ramp/Slope Details View
    • The ramp/slope is located to the left of the entrance.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up the ramp.
    • The ramp/slope does bypass the step(s).
  • Step Details View
    • The step(s) is/are located in front of the entrance.
    • There is/are 3 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) is/are medium height (11cm - 17cm).
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up the step(s).

Entrance (Corridor Entrance)

  • Entrance Details View
    • This information is for the entrance located along the corridor that is to the right of the X-Ray department and that leads to the HDU.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 161cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 166cm.
  • Ramp/Slope Details View
    • The ramp/slope is located immediately beyond the first door.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The lighting levels at the ramp/slope are good.

Department / Service (Anzac Centre)

  • Department / Service Access View
    • The Anzac Centre is located on the ground floor and behind the main reception.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 162cm .
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is a door release button when exiting.
    • The height of the door release button is 118cm (3ft 10in).
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are good.
  • Department / Service Facilities View
    • This department/service has; a waiting room/area, accessible toilet facilities for everyone, a consultation room, a main reception and standard toilet facilities.
    • There are 1 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • A mobile hoist is not available on the department/service.
    • There are accessible toilet facilities within the department/service.
    • There are standard toilet facilities within this department/service.

Reception

  • Reception View
    • The reception point is located in front and to the right as you enter the building.
    • The reception point is approximately 10m (10yd 2ft) from the department entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+) .
    • There is not sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is not sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There are seats with armrests on both sides.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is a television.
    • Subtitles are not available.
    • Vending machines are not available.
    • A water dispenser is available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are good.

Consultation / Treatment Room (Consulting Room)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Consulting Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist can be brought in from another department.
  • There is not sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Accessible Toilet(s) (Left Hand Transfer With Baby Change)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located at the rear of the Anzac Centre and to the left of the Nuclear Medicine entrance.
    • This accessible toilet is approximately 25m from the department entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens inwards.
    • The door is push pad or push button activated.
    • The push pad or push button is 98cm from floor level.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 85cm.
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is fair.
  • Toilet Features View
    • The dimensions of the accessible toilet are 227cm x 218cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The height of the light switch/pull cord is 85cm from floor level.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 150cm.
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are nappy/incontinence items bin and pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 88cm (2ft 11in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 93cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 133cm (4ft 4in).
    • The contrast between the towel dispenser and the wall is good.
    • There is not a hand dryer.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 91cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located in front as you enter, at the rear of the Anzac Centre and to the left of the Nuclear Medicine entrance.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 25m from the department entrance.
    • There is pictorial signage on or near the toilet door.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • The colour contrast between the internal toilet door(s) and wall(s) is good.
    • The colour contrast between the walls and floor is fair.
    • Toilet seats do not have a good colour contrast.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 79cm.
    • The wash basin(s) tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located above the wash basin.
    • Lighting levels are good.

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