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PALS

Royal Brompton Hospital, Sydney Street, London, SW3 6NP

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Access Guide

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Getting To The Hospital

  • By Road View
    • The postcode to use for the SAT-Nav is SW3 6NP. Royal Brompton Hospital is located in Chelsea. Royal Brompton Hospital is not in the central London congestion charging zone. But you should check the Transport for London website to see if congestion charging will affect your journey to/from the hospital. Travelling via public transport is encouraged due to the very limited amount of parking that is available nearby.
    • There is no patient or public parking at Royal Brompton Hospital. A small number of Blue Badge parking spaces are available on: Dovehouse Street Dudmaston Mews (these are controlled by the council and not bookable through the Trust) Cale Street Foulis Terrace Sydney Street, in front of the Main Hospital Entrance. These two bays are limited to four hours and cannot be reserved.
  • By Bus View
    • Bus numbers 14, 211, 345, and 414 stop outside the Fulham wing on Fulham Road Bus numbers 49 and 211 stop on Sydney Street near to the Main Reception entrance. Bus numbers 11, 19, 22, 211, 49, and 319 stop on King's Road.
    • There is an onsite bus stop.
    • The bus stop is located to the right of the hospital on Sydney Street.
    • The bus stop is sheltered with bench seating. There is a space under the shelter for a wheelchair user.
    • The route from the bus stop to the Main Entrance is approximately 100m and is fairly level. There is a public path that leads towards the Main Entrance.
  • By Train View
    • West Brompton station is the nearest train station and is served by the Overground and Southern Railway. West Brompton Station is approximately 1.4 miles from the hospital.
  • By Underground View
    • South Kensington station is the nearest underground station and is on the Circle, District, and Piccadilly Line. The Underground station is approximately 0.8 miles from the hospital.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor of the Sydney Wing.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 7349 7715.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are not volunteers available for help and assistance at the hospital.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, adjustable beds and crutches.
  • To obtain mobility aids please contact the Main Reception.

Hospital Parking (Permit Holders)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located at the front of the hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • The car park surface is block paving.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 2 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 233cm x 440cm.
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 15m (16yd 1ft) from the Main Entrance.
  • Comments View
    • The car park is for permit holders only.

Public Parking

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on Sydney Street.
    • The dimensions of the on street Blue Badge parking bay(s) surveyed are 210cm x 470cm.
    • There are not parking charges for the on street Blue Badge parking bay(s).
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is for 4 hours only.
  • Public Car Park View
    • There is not a car park for public use within approximately 200m (219yd).
  • Drop-off Point View
    • There is not a designated drop-off point.

Getting To (PALS)

  • PALS is/are located on level 2 of Sydney Wing.
  • Access to PALS is via the Main Hospital Entrance (Sydney Street).
  • Enter through the double set of doors to the left as you enter the main hospital entrance. Proceed along the corridor and the service is on the right hand side.
  • There is step free access to PALS.
  • PALS is approximately 19m from the Main Hospital Entrance.
  • There is a/are manual, double door(s) which may be difficult to open between the Main Hospital Entrance and the department/service.
  • There are not resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 137cm .
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 111cm (3ft 8in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 155cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 163cm.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Opening Times

  • Monday 09:00 - 16:00.
  • Tuesday 09:00 - 16:00.
  • Wednesday 09:00 - 16:00.
  • Thursday 09:00 - 16:00.
  • Friday 09:00 - 16:00.
  • Saturday Closed.
  • Sunday Closed.

Counter (PALS)

  • The PALS office is located on level 2.
  • The counter is approximately 1m (3ft 3in) from the PALS office.
  • Clear signage for the counter is not visible from the lift.
  • There is step free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is medium height (77cm - 109cm).
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a hearing assistance system.

Room / Area (Office)

  • There is / are 1 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; Office.
  • The room / area is approximately 19m from the Main Hospital Entrance.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 75cm (2ft 6in).
  • The type of flooring is carpet.
  • There is not room for a wheelchair user to manoeuvre.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is/are height adjustable.
  • All chairs have armrests available.
  • All tables are permanently fixed.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the hearing assistance system.
  • The room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room / area.
  • Lighting levels are moderate to good.

Room / Area (Quiet/Bereavement Room)

  • There is / are 1 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; Quiet/Bereavement Room.
  • The room / area is approximately 20m from the Main Hospital Entrance.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 75cm (2ft 6in).
  • The type of flooring is carpet.
  • There is not room for a wheelchair user to manoeuvre.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • No tables are permanently fixed.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 14/12/2021.
  • The hearing assistance system was working at the time of testing.
  • The room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room / area.
  • Lighting levels are adjustable.

Location of Toilet/Changing Facilities

  • Accessible toilet facilities are located on the ground floor, and the third floor, of the Chelsea Wing.
  • Female and male standard toilet facilities are located on the ground floor, and third floor, of the Chelsea Wing.
  • Shared standard toilet facilities are located on level 3, 4 and 5 of the Sydney Wing.

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