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Patient Transport

Royal Brompton Hospital, Dovehouse Street, London, SW3 6JY

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Access Guide

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Getting To The Hospital

  • By Road View
    • The postcode to use for the SAT-Nav is SW3 6NP. Royal Brompton Hospital is located in Chelsea. Royal Brompton Hospital is not in the central London congestion charging zone. But you should check the Transport for London website to see if congestion charging will affect your journey to/from the hospital. Travelling via public transport is encouraged due to the very limited amount of parking that is available nearby.
    • There is no patient or public parking at Royal Brompton Hospital. A small number of Blue Badge parking spaces are available at: Dovehouse Street Dudmaston Mews (these are controlled by the council and not bookable through the Trust) Cale Street Foulis Terrace Sydney Street (in front of the main hospital entrance. These two bays are limited to four hours and cannot be reserved).
  • By Bus View
    • Bus numbers 14, 211, 345, and 414 stop outside the Fulham wing on Fulham Road Bus numbers 49 and 211 stop on Sydney Street near to the Main Reception entrance. Bus numbers 11, 19, 22, 211, 49, and 319 stop on King's Road.
    • There is an onsite bus stop.
    • The bus stop is located on Fulham Road at the front of the hospital.
    • The bus stop is sheltered and has bench seating and lower seating available for children. There is not a space for a wheelchair user underneath the shelter.
    • The route from the bus stop to the Dovehouse Street entrance is approximately 35 metres. The route is level and the surface is block paving.
  • By Train View
    • West Brompton station is the nearest train station and is served by the Overground and Southern Railway. West Brompton Station is approximately 1.3 miles from the hospital.
  • By Underground View
    • South Kensington station is the nearest underground station and is on the Circle, District and Piccadilly Line. The Underground station is approximately 0.8 miles from the hospital.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor of the Sydney Wing.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 7349 7715.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are not volunteers available for help and assistance at the hospital.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, adjustable beds and crutches.
  • To obtain mobility aids please contact the Main Reception.

Hospital Parking

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located at the rear of the hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is not a/are not Blue Badge parking bay(s) available.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are not parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is not clearly signposted.
  • Comments View
    • The car park is for permit holders only.
    • Patients wishing to park in this space between 08:30 - 18:30 must obtain a permit from the Main Reception.

Public Parking

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on Dovehouse Street.
    • The dimensions of the on street Blue Badge parking bay(s) surveyed are 189cm x 500cm.
    • The dimensions of the on street Blue Badge parking bays vary in size.
    • There are not parking charges for the on street Blue Badge parking bay(s).
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is for 4 hours only.
  • Public Car Park View
    • There is not a car park for public use within approximately 200m (219yd).
  • Drop-off Point View
    • There is not a designated drop-off point.

Getting To (Patient Transport)

  • Patient Transport is/are located on the ground floor and on the left side of the Fulham Wing main corridor.
  • Access to Patient Transport is via the Fulham Wing Dove Street Entrance.
  • Enter Fulham Wing via the entrance that is on Dove Street and go along the main corridor. Patient Transport will be on the left side of the corridor and to the right of Fulham Wings main reception.
  • There is step free access to Patient Transport.
  • Patient Transport is approximately 25m from the Fulham Wing Dove Street Entrance.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Fulham Road - Stepped Access)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital on Fulham Road.
    • The entrance area/door is clearly signed.
    • There is stepped access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 136cm .
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 122cm (4ft).
    • There is a door release button when exiting.
    • The height of the door release button is 120cm (3ft 11in).
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 124cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 132cm.
  • Step Details View
    • The step(s) is/are located in front of the entrance.
    • There is/are 5 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) is/are medium height (11cm - 17cm).
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up the step(s).
  • Comments View
    • There are double doors that open away from you (push) that are permanently held open.
    • The width of the double doors is 166cm.

Outside Access (Dovehouse Street - Ramped Access)

  • Entrance Details View
    • This information is for the entrance located to the left side of the hospital on Dovehouse Street.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 109cm .
    • There is an intercom.
    • The height of the intercom is 120cm .
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 130cm (4ft 3in).
    • There is a door release button when exiting.
    • The height of the door release button is 114cm (3ft 9in).
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 123cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are single width with an open extension leaf.
    • The width of the door opening is 168cm.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up the ramp.

Reception (Main Reception)

  • Reception View
    • The reception point is located at the front of the building.
    • The reception point is approximately 22m (24yd 2in) from the Dovehouse Street entrance.
    • Clear signage for the reception area/desk is not visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is high (110cm+) .
    • There is not sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • Reception Waiting Area View
    • There is not a waiting area close to the reception point.

Department / Service

  • Department / Service Access View
    • Patient Transport is located on the left side of Fulham Wings main corridor and to the right of Fulham Wings main reception.
    • There is not a/are not door(s) leading into the department/service.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are good.
  • Department / Service Facilities View
    • This department/service has; a waiting room/area and a main reception.
    • A hearing assistance system is not available in the department/service.
    • A mobile hoist is not available on the department/service.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located within Outpatient West.
    • There are not standard toilet facilities within this department/service.
    • Standard toilet facilities are located The nearest standard toilet facilities is located within Outpatient West.
  • Comments View
    • There are no doors at this entrance but there is an opening that is 161cm wide.
    • It is then followed by a second opening that is 96cm wide.

Reception

  • Reception View
    • The reception point is located in front as you enter.
    • The reception point is approximately 10m (10yd 2ft) from the department entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is low (76cm or lower) .
    • There is sufficient space to write or sign documents on the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is not sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is a television.
    • Subtitles are available.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are good.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.
  • The nearest accessible toilet(s) is/are located within Outpatients West.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located within Outpatient West.

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