You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The postcode to use for the SAT-Nav is SW3 6NP. Royal Brompton Hospital is located in Chelsea. Royal Brompton Hospital is not in the central London congestion charging zone. But you should check the Transport for London website to see if congestion charging will affect your journey to/from the hospital. Travelling via public transport is encouraged due to the very limited amount of parking that is available nearby.
  • There is no patient or public parking at Royal Brompton Hospital. A small number of Blue Badge parking spaces are available at: Dovehouse Street Dudmaston Mews (these are controlled by the council and not bookable through the Trust) Cale Street Foulis Terrace Sydney Street (in front of the main hospital entrance. These two bays are limited to four hours and cannot be reserved).
• By Bus View
  • Bus numbers 14, 211, 345, and 414 stop outside the Fulham wing on Fulham Road Bus numbers 49 and 211 stop on Sydney Street near to the Main Reception entrance. Bus numbers 11, 19, 22, 211, 49, and 319 stop on King's Road.
  • There is an onsite bus stop.
  • The bus stop is located on Fulham Road at the front of the hospital.
  • The bus stop is sheltered and has bench seating and lower seating available for children. There is not a space for a wheelchair user underneath the shelter.
  • The route from the bus stop to the Dovehouse Street entrance is approximately 35 metres. The route is level and the surface is block paving.
• By Train View
  • West Brompton station is the nearest train station and is served by the Overground and Southern Railway. West Brompton Station is approximately 1.3 miles from the hospital.
• By Underground View
  • South Kensington station is the nearest underground station and is on the Circle, District and Piccadilly Line. The Underground station is approximately 0.8 miles from the hospital.
• Useful Links View
  • Please use the link below for information on getting to the hospital provided by Royal Brompton Hospital.
  • To view the web page described above click here (opens in new tab).
  • Please use the link below for TFL journey planner.
  • To view the web page described above click here (opens in new tab).
  • Please use the link below for more information on South Kensington Underground Station.
  • To view the web page described above click here (opens in new tab).
  • Please use the link below for more information on West Brompton Station.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on the ground floor of the Sydney Wing.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 020 7349 7715.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are not volunteers available for help and assistance at the hospital.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request and audio on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs, adjustable beds and crutches.
• To obtain mobility aids please contact the Main Reception.

You are on Hospital Parking. Skip to the next section.

Hospital Parking

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located at the rear of the hospital.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is not a/are not Blue Badge parking bay(s) available.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are not parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is not clearly signposted.
• Comments View
  • The car park is for permit holders only.
  • Patients wishing to park in this space between 08:30 - 18:30 must obtain a permit from the Main Reception.

You are on Public Parking. Skip to the next section.

Public Parking

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Dovehouse Street.
  • The dimensions of the on street Blue Badge parking bay(s) surveyed are 189cm x 500cm.
  • The dimensions of the on street Blue Badge parking bays vary in size.
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 4 hours only.
• Public Car Park View
  • There is not a car park for public use within approximately 200m (219yd).
• Drop-off Point View
  • There is not a designated drop-off point.

You are on Getting To (Physiotherapy Outpatients). Skip to the next section.

Getting To (Physiotherapy Outpatients)

• Physiotherapy Outpatients is/are located on level 2 of Fulham Wing.
• Access to Physiotherapy Outpatients is via the Fulham Wing Dovehouse Street Entrance.
• Enter Fulham Wing (Dovehouse Street Entrance) and head straight along the corridor past the reception towards the lifts. Take the lift up to level 2 and exit the lift lobby to the right. Head down the corridor, past the Cardiology Department/ECHO reception and through a set of double doors signed 'Cardiology Diagnostics'. Then pass through a second set of double doors, the department will then be directly in front of you.
• There is step free access, via lift, to Physiotherapy Outpatients.
• Physiotherapy Outpatients is approximately 16m from the lift lobby level 2.
• There is a/are manual, double door(s) which may be difficult to open between the lift lobby level 2 and the department/service.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Dovehouse Street - Ramped Access). Skip to the next section.

Outside Access (Dovehouse Street - Ramped Access)

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• Entrance Details View
  • This information is for the entrance located to the left side of the hospital on Dovehouse Street.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 109cm .
  • There is an intercom.
  • The height of the intercom is 120cm .
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 130cm (4ft 3in).
  • There is a door release button when exiting.
  • The height of the door release button is 114cm (3ft 9in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 123cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are single width with an open extension leaf.
  • The width of the door opening is 168cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up the ramp.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual doors to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are B, G, M, 1, 2, and 3.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are moderate to good.
• Comments View
  • Card access is required to enter the staircase.
  • From the mezzanine to the fourth floor the staircase is different.
  • From the mezzanine to the fourth floor the steps are not clearly marked, there are handrails on both sides and the going of the step is between 30cm - 45cm.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located along the main corridor.
• The lift is approximately 40m (43yd 2ft) from the Dovehouse Street Entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are B, G, M, 1, 2, and 3.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 100cm.
• The dimensions of the lift are 144cm x 251cm.
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:30 - 16:45.
• Tuesday 08:30 - 16:45.
• Wednesday 08:30 - 16:45.
• Thursday 08:30 - 16:45.
• Friday 08:30 - 16:45.
• Saturday Closed.
• Sunday Closed.

You are on Department / Service (Physiotherapy Outpatients). Skip to the next section.

Department / Service (Physiotherapy Outpatients)

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• Department / Service Access View
  • Physiotherapy Outpatients is located on level 1 of Fulham wing.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 138cm .
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 115cm (3ft 9in).
  • There is not a door release button when exiting.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in the department/service which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The department/service does not play background music.
  • The lighting levels are moderate to good.
• Department / Service Facilities View
  • This department/service has; accessible toilet facilities for everyone, a waiting room/area, standard toilet facilities and treatment rooms.
  • There are 4 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is available from another department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.

You are on Waiting Room / Area (Physiotherapy Outpatients). Skip to the next section.

Waiting Room / Area (Physiotherapy Outpatients)

• There is a waiting room / area.
• The waiting room / area is approximately 8m from the Physiotherapy Outpatients Entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• All chairs are permanently fixed.
• Some chairs with armrests are available.
• All tables are permanently fixed.
• The surface height of the lowest table is 43cm.
• The tables do contrast visually with the floor.
• There is ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Physiotherapy Rooms). Skip to the next section.

Consultation / Treatment Room (Physiotherapy Rooms)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Sleep Room 3.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) automatically away from you.
• The automatic door(s) is/are push pad activated.
• The door(s) is/are single width.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is/are height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

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• Comments View
  • The door into the physiotherapy room is push pad operated, however, the door was being operated manually, due to covid 19 measures (December 2021), and may be difficult to open.

You are on Consultation / Treatment Room (Physiotherapy Exercise Room). Skip to the next section.

Consultation / Treatment Room (Physiotherapy Exercise Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Physiotherapy Exercise Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) may be difficult to open.
• The width of the door opening is 136cm (4ft 6in).
• The type of flooring is vinyl/laminate.

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• Comments View
  • No access was gained to this room (December 2021).

You are on Accessible Toilet(s) (Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located within Sleep Room 3.
  • This accessible toilet is approximately 10m from the Physiotherapy Outpatients Entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is no signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is push pad or push button activated.
  • The push pad or push button is 100cm from floor level.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 88cm.
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 215cm x 280cm.
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 145cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are not available in the toilet.
  • There is a/are coat hook(s).
  • The height of the coat hook is 144cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 98cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 78cm (2ft 7in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is twist/turn.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 122cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 123cm (4ft).
  • The contrast between the towel dispenser and the wall is good.
  • There is not a hand dryer.
• Accessible Shower View
  • The shower does have an unobstructed minimum 150cm x 150cm turning space.
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 105cm and 185cm when mounted.
  • A shower chair is available.
  • The seat/chair is not height adjustable.
  • Horizontal and/or dropdown rails are available on both sides of the shower seat.
  • The colour contrast between the shower rails and wall is good.
  • There is a vertical grab rail for the shower.
  • The colour contrast between the vertical grab rail(s) for the shower and wall is good.
  • There is an emergency alarm for the shower.
• Comments View
  • The door into the accessible toilet is push pad operated, however, the door was being operated manually, due to covid 19 measures (December 2021), and may be difficult to open.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located opposite Sleep Room 3.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 8m from the Physiotherapy Outpatients Entrance.
  • There is pictorial and written text signage on or near the toilet door.
  • The colour contrast between the external toilet door(s) and wall(s) is poor.
  • The colour contrast between the internal toilet door(s) and wall(s) is poor.
  • The colour contrast between the walls and floor is good.
  • The toilet seats have a good colour contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 83cm.
  • The wash basin(s) tap type is twist/turn.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above the wash basin.
  • Lighting levels are moderate to good.
• Toilet Facilities 2 View
  • The shared toilet is located at the far end of the physiotherapy corridor.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 26m from the Physiotherapy Outpatients Entrance.
  • There is pictorial and written text signage on or near the toilet door.
  • The colour contrast between the external toilet door(s) and wall(s) is poor.
  • The colour contrast between the internal toilet door(s) and wall(s) is poor.
  • The colour contrast between the walls and floor is good.
  • Toilet seats do not have a good colour contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 82cm.
  • The wash basin(s) tap type is twist/turn.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above the wash basin.
  • Lighting levels are moderate to good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Royal Brompton - Fulham Wing link (new tab) - click here.