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Ottery St Mary Hospital - Haematology and Oncology

Ottery St Mary Hospital, Keegan Close, Ottery St Mary, Devon, EX11 1DN

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Access Guide

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Getting Here (Ottery St Mary Hospital)

Getting Help and Assistance (Ottery St Mary Hospital)

  • A member of staff trained in BSL skills is not normally on duty.
  • British Sign Language interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; large print on request.
  • An assistance dog toilet area can be provided onsite.
  • There is a wheelchair to borrow to use around the building.
  • Water bowls for assistance dogs are available.
  • There is not a/are not hearing assistance system(s) available.
  • Home visits services are available.

Parking (Blue Badge Bays by Main Entrance and Oncology and Haematology Drop Off)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located in front of the hospital building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 304cm x 730cm (9ft 12in x 23ft 11in).
    • The nearest Blue Badge bay is 40m (43yd 2ft) from the Oncology and Haematology entrance.
    • The furthest Blue Badge bay is 40m (43yd 2ft) from the Oncology and Haematology entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is block paving.
    • There is a road to cross between the car park and the entrance.
    • The road is generally quiet.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is a designated drop off point.
    • The drop off point is located to the left of the Oncology and Haematology entrance.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.
  • Comments View
    • The route from the car park to the Oncology and Haematology entrance is uneven in places and has some slight slopes.

Parking (Patient Parking)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located to the right side of the hospital building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 230cm x 450cm (7ft 7in x 14ft 9in).
    • The nearest Blue Badge bay is 70m (76yd 1ft) from the Oncology and Haematology entrance.
    • The furthest Blue Badge bay is 70m (76yd 1ft) from the Oncology and Haematology entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is a road to cross between the car park and the entrance.
    • The road is generally quiet.
    • The car park does not have a height restriction barrier.
  • Comments View
    • The route from the car park to the Oncology and Haematology entrance is uneven in places and has some slight slopes.

Outside Access (Haematology and Oncology)

  • Entrance Details View
    • This information is for the entrance located around the left hand side of the hospital.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 123cm (4ft).
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 109cm (3ft 7in).
    • There is a door release button when exiting.
    • The height of the door release button is 105cm (3ft 5in).
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are single width with a locked extension leaf.
    • The width of the door opening is 100cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located on the path leading to the entrance.
    • The ramp/slope gradient is slight.

Opening Times (Haematology and Oncology)

  • Access is by appointment only.

Department / Service (Haematology and Oncology)

  • Department / Service Access View
    • Haematology and Oncology is located around the left hand side of the main hospital building.
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are moderate to good.
  • Department / Service Facilities View
    • This department/service has; a waiting room/area, consultation rooms, treatment rooms, accessible toilet facilities for everyone and ambulant toilet facilities for everyone.
    • There are 4 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • A mobile hoist is available from another department/service.
    • There are accessible toilet facilities within the department/service.
    • There are standard toilet facilities within this department/service.

Waiting Room / Area (Haematology/Oncology)

  • There is a waiting room / area.
  • The waiting room / area is approximately 2m from the Haematology/Oncology entrance.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is not a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • Some tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.
  • Comments View
    • The charity FORCE provides free drinks and snacks for patients.

Consultation / Treatment Room (Rowan Clinic Room 3)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Rowan Clinic Room 3.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with an open extension leaf.
  • The door(s) is/are light.
  • The width of the door opening is 85cm (2ft 9in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Consultation / Treatment Room (Linden Haematology Treatment Room)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Linden Haematology Treatment Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 154cm (5ft 1in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • Some chairs are height adjustable.
  • All chairs have armrests available.
  • No tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Toilet with Adaptations (Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located along the department corridor and on the left.
    • This accessible toilet is approximately 10m (10yd 2ft) from the Haematology/Oncology entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The visual contrast between the external door and wall is high.
    • The door opens inwards.
    • The door is light.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 87cm (2ft 10in).
    • The visual contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The visual contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 163cm x 324cm (5ft 4in x 10ft 8in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 78cm (2ft 7in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The visual contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The visual contrast between the wall-mounted grab rail(s) and wall is high.
    • The visual contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general waste (with lid) and clinical waste disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat visual contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 93cm (3ft 1in).
    • The visual contrast between the toilet roll holder and the wall is medium.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 94cm.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 128cm (4ft 2in).
    • The visual contrast between the towel dispenser and the wall is medium.
    • There is not a hand dryer.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located along the department corridor, on the left.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 10m from the Haematology/Oncology entrance.
    • The visual contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is available.
    • There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
    • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
    • The height of the wash basin(s) is 79cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.

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