You are on Getting Here (Ottery St Mary Hospital). Skip to the next section.

Getting Here (Ottery St Mary Hospital)

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• By Road View
  • Ottery St Mary Hospital can be accessed via the A30 to the east by taking the first exit at the roundabout on to Exeter Road and B3174, continuing on to Barrack Road, then turning left on to Thorne Farm Way.
    The hospital will then be located on the left.
    For sat nav location enter EX11 1DN.
  • Patient and visitor car parking is available within the open air/surface car park, which is located on the left side of the hospital grounds.
    There are clearly marked Blue Badge bays located within this open air/surface car park, and in front of the main hospital entrance.
• By Bus View
  • The nearest available bus stop is located along Thorne Farm Way and is approximately 200m from the hospital.
    There are also bus stops available along Barrack Road.
    The services provided at these bus stops include the 44, 44A, 381, 382.
• By Train View
  • The nearest train station is Feniton.
    The station is located along The Signals and is approximately 3.4 miles from the hospital.
• Useful Links View
  • For information on bus providers please use the link below.
  • To view the web page described above click here (opens in new tab).
  • For information on train providers at Feniton train station please use the link below.
  • To view the web page described above click here (opens in new tab).
  • For information on an alternate train provider at Feniton train station please use the link below.
  • To view the web page described above click here (opens in new tab).
  • For information on Feniton train station please use the link below.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Ottery St Mary Hospital). Skip to the next section.

Getting Help and Assistance (Ottery St Mary Hospital)

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; large print on request.
• An assistance dog toilet area can be provided onsite.
• There is a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are available.
• There is not a/are not hearing assistance system(s) available.
• Home visits services are available.

You are on Parking (Blue Badge Bays - Main Entrance). Skip to the next section.

Parking (Blue Badge Bays - Main Entrance)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in front of the hospital building.
  • The car park type is sheltered.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 304cm x 730cm (9ft 12in x 23ft 11in).
  • The nearest Blue Badge bay is 5m (5yd 1ft) from the main entrance.
  • The furthest Blue Badge bay is 5m (5yd 1ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is block paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• On Street Parking and Drop-off Details View
  • There is not a designated drop off point.

You are on Parking (Patient Parking). Skip to the next section.

Parking (Patient Parking)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located to the right side of the hospital building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 230cm x 450cm (7ft 7in x 14ft 9in).
  • The nearest Blue Badge bay is 30m (32yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 30m (32yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• On Street Parking and Drop-off Details View
  • There is not a designated drop off point.

You are on Getting To (Outpatients). Skip to the next section.

Getting To (Outpatients)

• Outpatients is/are located to the right of the main hospital entrance.
• Access to Outpatients is via the main hospital entrance.
• Enter via the main hospital entrance.
  The entrance to Outpatients is immediately to the right.
• There is step free access to Outpatients.
• Outpatients is approximately 3m from the main hospital entrance.
• There are resting areas along the route.
• Wayfinding signage is not provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 105cm (3ft 5in).
  • There is an intercom.
  • The height of the intercom is 133cm (4ft 4in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 84cm (2ft 9in).
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 151cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 152cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is slight.

You are on Reception (Main Reception). Skip to the next section.

Reception (Main Reception)

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• Reception View
  • The reception point is located ahead and to the left from the main entrance.
  • The reception point is approximately 4m (4yd 1ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is low (76cm or lower).
  • There is not sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 26/07/2023.
  • The hearing assistance system was working at the time of testing.
  • There is a touch screen.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.
• Comments View
  • The touchscreen controls are between 105cm and 130cm from the floor.

You are on Opening Times (Outpatients). Skip to the next section.

Opening Times (Outpatients)

• Access is by appointment only.

You are on Department / Service (Outpatients). Skip to the next section.

Department / Service (Outpatients)

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• Department / Service Access View
  • Outpatients is located in the main hospital building, to the right from the main entrance.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 149cm (4ft 11in).
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; a waiting room/area, consultation rooms, accessible toilet facilities for everyone and standard toilet facilities.
  • There are 9 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is available from another department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.

You are on Waiting Room / Area (Physiotherapy and X-Ray). Skip to the next section.

Waiting Room / Area (Physiotherapy and X-Ray)

• There is a waiting room / area.
• The waiting room / area is approximately 10m from the Outpatients entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Multi-Function Room). Skip to the next section.

Consultation / Treatment Room (Multi-Function Room)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Multi-Function Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 82cm (2ft 8in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• Some chairs are height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Podiatry). Skip to the next section.

Consultation / Treatment Room (Podiatry)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Podiatry.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 85cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Blood Test Clinic). Skip to the next section.

Consultation / Treatment Room (Blood Test Clinic)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Blood Test Clinic.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 82cm (2ft 8in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Blood and Bowel Clinic). Skip to the next section.

Consultation / Treatment Room (Blood and Bowel Clinic)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Blood and Bowel Clinic - Room 11.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 85cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

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• Comments View
  • The Blood and Bowel consultation rooms are both reached via an outer door that leads to a small vestibule, which does not have enough room for a wheelchair to manoeuvre in.
  • The outer door opens away from you, and may be difficult to open.
  • The opening width is 82cm.

You are on Consultation / Treatment Room (Physiotherapy). Skip to the next section.

Consultation / Treatment Room (Physiotherapy)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Physiotherapy.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) towards you (pull).
• The door(s) is/are double width but one door is locked.
• The door(s) is/are permanently held open.
• The width of the door opening is 78cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

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• Comments View
  • There are several curtained-off bays within the Physiotherapy Room.

You are on Standard Changing Cubicle / Room (X-Ray Change 1). Skip to the next section.

Standard Changing Cubicle / Room (X-Ray Change 1)

• The changing cubicle/room is located along the Outpatients corridor on the right, next to the X-Ray room.
• The changing cubicle/room is 5m from the waiting room/area.
• There is step-free access to the changing cubicle/room.
• The door(s) open(s) away from you (push).
• The door(s) for the room is/are not push pad activated.
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 76cm.
• The type of flooring in the room is vinyl/laminate.
• There is not sufficient space for a wheelchair user to manoeuvre within the cubicle/room.
• There are chairs with armrests on both sides.
• There is a/are coat hook(s) available.
• There is a/are coat hook(s) 154cm from the floor.
• There is a functional emergency alarm in the cubicle/room.
• The lighting levels are moderate to good.

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• Comments View
  • The changing rooms are reached by an outer door.
  • This door opens away from you, and may be difficult to open.
  • The opening width is 82cm.
  • A door opens directly from each changing room into the X-Ray room.
  • This door opens towards you and is easy to open, however it can only be opened from the X-Ray Room.
  • The opening width is 71cm.

You are on Consultation / Treatment Room (X-Ray Room). Skip to the next section.

Consultation / Treatment Room (X-Ray Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; X-Ray Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width but one door is locked.
• The door(s) is/are heavy.
• The width of the door opening is 74cm (2ft 5in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is not adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Audiology Room). Skip to the next section.

Consultation / Treatment Room (Audiology Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Audiology Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 75cm (2ft 6in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located along the Outpatients corridor, on the left.
  • This accessible toilet is approximately 20m (21yd 2ft) from the Outpatients entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is tactile and pictorial signage on or near the toilet door.
  • The visual contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 81cm (2ft 8in).
  • The visual contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 146cm x 277cm (4ft 9in x 9ft 1in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 118cm from floor level.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 85cm (2ft 9in).
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The visual contrast between the wall-mounted grab rail(s) and wall is low.
  • The visual contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with lid) and clinical waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 131cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a wall which acts as a backrest.
  • The height of the toilet seat above floor level is 43cm (1ft 5in).
  • The toilet seat visual contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 96cm (3ft 2in).
  • The visual contrast between the toilet roll holder and the wall is medium.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 76cm (2ft 6in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is low.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 96cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 80cm (2ft 7in).
  • The visual contrast between the towel dispenser and the wall is medium.
  • There is not a hand dryer.

You are on Standard Toilet(s) (Outpatients). Skip to the next section.

Standard Toilet(s) (Outpatients)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located along the Outpatients corridor and on the left.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 10m from the Outpatients entrance.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • There is tactile and pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Ottery St Mary Hospital link (new tab) - click here.