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Royal Devon and Exeter Hospital - Heavitree - Building Guide

Royal Devon and Exeter Hospital - Heavitree, Gladstone Road, Exeter, Devon, EX1 2ED

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Access Guide

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Getting To The Hospital (Royal Devon and Exeter Hospital - Heavitree)

  • By Road View
    • The hospital can be accessed via the M5 to the east, by taking exit 29 onto Honiton Road and proceeding onto East Wondford Hill (the B3183), and then taking the slight right onto Heavitree Road. Then turn right onto Gladstone Road. Alternatively, the hospital can be accessed from Bonhay Road to the west, by taking the exit onto Western Way, continuing onto Magdalen Street, then Western Way again, and taking the fourth exit at the roundabout onto Heavitree Road. Then turn left onto Gladstone Road. For the sat nav location enter EX1 2ED.
    • Patient and visitor car parking is available within the open air/surface car park, which is located along Gladstone Road, at the front of the hospital grounds. There are clearly marked Blue Badge bays located within this open air/surface car park.
  • By Bus View
    • There are several bus stops located on Heavitree Road approximately 260m from the hospital (a 5 minute walk). The services provided at these bus stops include the 2, 4, 4A, 7, 9, 9A, 39, 44, 44A, 52, 57, 58, 356, 369, Green, S, and X38.
    • There is not an onsite bus stop.
  • By Train View
    • The nearest train station is St James Park. The station is located along Powderham Crescent and is approximately 0.9 miles from the hospital (a 15 minute walk).
  • Useful Links View

Getting Help and Assistance

  • There is not a Patient Advice and Liaison Service (PALS) at the hospital.
  • There are not volunteers available for help and assistance at the hospital.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
  • There is an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are not available.
  • BSL interpreters cannot be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is available at the hospital.
  • The mobility scooter charging point is located in the main reception area.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact a member of staff.
  • There is a Safe Place at this hospital which is located at the main entrance.

Opening Times (Royal Devon and Exeter Hospital - Heavitree)

  • Monday 08:00 - 18:00.
  • Tuesday 08:00 - 18:00.
  • Wednesday 08:00 - 18:00.
  • Thursday 08:00 - 18:00.
  • Friday 08:00 - 18:00.
  • Saturday Closed.
  • Sunday Closed.

Hospital Parking (Hospital Car Park)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located in front of the hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are signposted and have markings which are faded.
    • There is/are 7 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 231cm x 431cm (7ft 7in x 14ft 2in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located at the front of the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 7m (7yd 1ft) from the main hospital entrance.
  • Comments View
    • For Blue Badge holder's to obtain free parking they need to register on the APCOA Blue Badge Portal and the Blue Badge must be taken to reception to be validated.
    • The kerb in front of the ticket machine is 19cm high.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 110cm (3ft 7in).
    • There is a door release button when exiting.
    • The height of the door release button is 108cm (3ft 7in).
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 129cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 132cm.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is slight.
    • There is a level landing at the top of the ramp/slope.

Reception (Main Reception)

  • Reception View
    • The reception point is located in between the main entrance doors and to the right.
    • The reception point is approximately 2m (2yd 7in) from the first main entrance door.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is not sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is a bell to attract attention.
    • The bell is not at a suitable height for a wheelchair user.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • The seats do not have armrests.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is a television.
    • Subtitles are not available.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are good.
  • Comments View
    • The bell at the reception is 138cm high.

Getting Around (Royal Devon and Exeter Hospital (Heavitree))

  • Access View
    • There is step free access throughout the building.
    • There is a steep ramp, with a handrail on the right going up, for access to podiatry.
  • Circulation View
    • There are not doors in corridors which have to be opened manually.
    • The type of flooring in walkways and corridors is vinyl.
    • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails are not provided in corridors.
    • Seating is provided in some corridors.
    • There is high visual contrast between the walls and floor in all areas.
    • The lighting levels are varied.
  • Signage and Wayfinding View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • The wayfinding signage does not include pictograms.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Amenities (Royal Devon and Exeter Hospital - Heavitree)

  • Shops and Services View
    • The shops/services available include; a coffee shop.
  • ATM Machines View
    • There is not an/are not ATM machine(s) available.
  • Pay Phones and Charging Points View
    • Pay phones are available.
    • The pay phone(s) is/are located in front as you enter the hospital via the main hospital entrance.
    • The pay phone(s) is/are cash or card payment.
    • A low level pay phone (controls between 75cm - 100cm from floor level) is not available.
    • Phone charging points are not available.
  • Public WiFi View
    • Free public WiFi is available.
    • Free WiFi is available throughout the hospital and it is named "NHS WiFi".
  • TV Pre-Payment Machines View
    • There are no TV pre-pay machines for patients.

Location of Toilet/Changing Facilities

  • Accessible toilet facilities are located on the ground floor, to the right as you enter the hospital.
  • Female and male standard toilet facilities are located on the ground floor, to the right as you enter the hospital and towards the end of the corridor on the left side of the hospital.
  • Shared standard toilet facilities are located to the right as you exit the Block B lift on the lower ground floor and to the right as you exit the Block B lift on level 2 of the hospital.
  • Parent and baby changing facilities are located on the ground floor and along the corridor on the left side of the hospital.

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