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Bolham Ward

Royal Devon and Exeter Hospital (Wonford), Barrack Road, Exeter, Devon, EX2 5DW

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Access Guide

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Getting To The Hospital (Royal Devon and Exeter Hospital - Wonford)

  • By Road View
    • Royal Devon and Exeter Hospital (Wonford) is located along Barrack Road.
      The hospital can be accessed via the M5 to the East, by taking the 29 exit onto Honiton Road and proceeding onto East Wonford Hill, the B3183 and then taking the slight left onto Magdalen Road.
      After a short distance, turn left onto Barrack Road, or access from Bonhay Road to the West, by taking the exit onto Western Way, continuing onto Magdalen Street and turning right onto Magdalen Road.
      Proceeding towards the end of Magdalen Road and then turn right onto Barrack Road.
      For the sat nav location enter EX2 5DW.
    • Patient and visitor car parking is available within the open air/surface car parks, which are located throughout the hospital grounds.
      There are clearly marked Blue Badge bays located within several of the open air/surface car parks and there are additional Blue Badge bays available beside the main entrance to the hospital.
  • By Bus View
    • There are several bus stops located on Barrack Road which are approximately 340m from the hospital.
      The services provided at these bus stops include the 2, 7, 39, 52, 57, 369 and X38.
    • There is an onsite bus stop.
    • There is an onsite bus stop available beside the main entrance to the hospital, on the right side of the hospital grounds and at the rear of the hospital.
    • The onsite bus stop is sheltered and has raised benched seating available at all bus stops.
    • To reach the main entrance to the hospital, there is level access on the approach.
  • By Train View
    • The nearest train station is Polsloe Bridge.
      The station is located along Hamlin Lane and is approximately 1.7 miles from the hospital (a 27 minute walk).
  • Useful Links View

Getting Help and Assistance (Royal Devon and Exeter Hospital - Wonford)

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on level 1 of the main hospital building.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01392 411 611.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the main entrance.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
  • There is an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are not available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is available at the hospital.
  • The mobility scooter charging point is located in the main reception area.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact a member of staff.
  • There is a Safe Place at this hospital which is located at the main entrance.

Hospital Parking (Main Entrance Accessible Parking)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located at the front of the hospital grounds, to the right of the main entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are signposted but have no markings.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 480cm (7ft 7in x 15ft 9in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located directly in front of the hospital's main entrance.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is for 2 hours only.
    • Payment machines are located at the side of the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 30m (32yd 2ft) from the main entrance.
  • Comments View
    • Parking is free for carers who are on the Devon Carers register when the person they care for is staying in or visiting the hospital.

Hospital Parking (Car Park A)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located at the front of the hospital grounds.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is not a/are not Blue Badge parking bay(s) available.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment machines are located at the front of the car park and at the rear of the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 90m (98yd 1ft) from the hospital's main entrance.
  • Comments View
    • Parking is free for carers who are on the Devon Carers register when the person they care for is staying in or visiting the hospital.

Getting To (Bolham Ward)

  • Bolham Ward is/are located on Level 1 of the main hospital building.
  • Access to Bolham Ward is via the main entrance.
  • Enter via the main entrance and go straight ahead, beyond the reception desk.
    Follow the main hospital corridor to the end and turn left.
    Continue down the corridor and turn right into area S.
    The entrance to Bolham Ward is on the left.
  • There is step free access to Bolham Ward.
  • Bolham Ward is approximately 120m from the main entrance.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital grounds.
    • There is a drop-off point at this entrance.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 86cm (2ft 9.86in) .
    • There is a door release button when exiting.
    • The height of the door release button is 107cm (3ft 6.13in) .
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 172cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 178cm.

Ward (Bolham Ward)

  • Ward Information View
    • This is a/an neurology ward.
    • This is a shared ward.
    • There is/are 3 bay(s) available.
    • There is/are 6 side room(s) available.
    • There is/are 24 bed(s) on this ward in total.
  • Ward Access View
    • There is a/are door(s) leading into the ward.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 139cm (4ft 7in).
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is a door release button when exiting.
    • The height of the door release button is 116cm (3ft 10in).
    • There is level access throughout the ward.
    • There is clear signage on the ward.
    • The type of flooring is vinyl/laminate.
    • There is some flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
  • Reception/Nurses' Station View
    • The height of the ward reception desk is 120cm.
    • There is not a lowered section.
    • There is not a hearing assistance system available at the desk.
    • The hearing assistance system is signed.
  • Relatives' Room View
    • There is not a relatives' room for the ward.
  • Example Side Room View
    • There are no side rooms available with an accessible ensuite.
    • The width of the door opening into the side room is over 75cm.
    • The side room surveyed does not have a ceiling track hoist.
    • There is room for a wheelchair user to manoeuvre around the bed.
    • Bedside storage is available.
    • The visual contrast between the walls and the floor in the side room is medium.
    • The lighting levels in the side room are good.
  • Ward Features and Patient Facilities View
    • A hearing assistance system is not available on the ward.
    • The ward does not play background music.
    • There is a chair with armrests on both sides.
    • A mobile hoist is available on the ward.
    • There are washroom facilities for patients on the ward.
    • There are toilet facilities for patients on the ward.
  • Visitor Facilities View
    • There are no accessible toilet facilities on the ward for visitors.
    • Accessible toilet facilities for visitors are located by the main entrance.
    • There are no standard toilet facilities on the ward for visitors.
    • Standard toilet facilities for visitors are located by the main entrance.
  • Visiting Times View
    • There are set visiting times for the ward.
    • Visiting times are 10:00 to 20:00.
    • The visiting times are the same for each day.

Day Room / Lounge Area (Quiet Room)

  • There is a day room/lounge area.
  • The day room/lounge area is approximately 40m from the ward entrance.
  • There is level access into the day room/lounge area.
  • The day room/lounge area is always open.
  • There is a/are door(s) into the day room/lounge area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 77cm (2ft 6in).
  • The type of flooring is carpet.
  • There is not a space for a wheelchair user to manoeuvre.
  • There is a mixture of seating with and without armrests.
  • No chairs are permanently fixed.
  • No tables are permanently fixed.
  • The distance between the floor and the lowest table is 50cm (1ft 8in).
  • The distance between the floor and the highest table is 50cm (1ft 8in).
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • There is not a television.
  • There is not a play area or toys/books for a child to play with.
  • There is not space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

Washroom (Shower)

  • Washroom Details View
    • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
    • There is/are 1 washroom(s) of this type in the ward.
    • The washroom surveyed is located along the main ward corridor, on the right.
    • There is step free access to the washroom surveyed once inside the ward.
    • This washroom is shared.
    • There is pictorial and written or text signage on or near the washroom door.
    • The washroom door(s) open(s) outwards.
    • The door(s) is/are locked by a twist lock.
    • The door may be difficult to open.
    • The width of the door opening is 86cm (2ft 10in).
    • The dimensions of the washroom are 250cm x 192cm (8ft 2in x 6ft 4in).
    • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
    • There is not a red flashing fire alarm beacon within the washroom.
    • There is not a coat hook in the washroom.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The height of the wash basin is 70cm.
    • As you face the wash basin the wall-mounted grab rails are on both sides.
    • The tap type is lever. It is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 143cm.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The height of the towel dispenser is 135cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • There is a/are general waste (with lid) and clinical waste disposal units.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a rail with a padded back rest.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 155cm.
    • There is a flush on the transfer side.
    • There are dropdown rails on both sides of the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 85cm.
    • There is not a shelf next to the toilet.
    • There is not a colostomy changing shelf for standing users next to the toilet.
  • Shower Details View
    • There is a wheel in shower.
    • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The shower head is height adjustable.
    • The shower control type is lever.
    • There is a flip-down/tip-up seat for the shower.
    • The height of the flip-down/tip-up or fixed seat is 58cm (1ft 11in).
    • There are wall-mounted grab rails available for the shower.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is high.
    • The visual contrast between the internal washroom door and wall is high.
    • The visual contrast between the dropdown rail(s) and wall is medium.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is medium.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is medium.
    • The toilet seat colour contrast is high.
    • The visual contrast between the shower wall-mounted grab rails and wall is medium.
    • The visual contrast between the washroom floor and walls is high.
    • Lighting levels are good.

Washroom (Bay B - Shower)

  • Washroom Details View
    • The washroom surveyed has a shower, a toilet and a wash basin.
    • There is/are 3 washroom(s) of this type in the ward.
    • The washroom surveyed is located on Bay B.
    • There is step free access to the washroom surveyed once inside the ward.
    • This washroom is male.
    • There is pictorial, written or text and dementia friendly signage on or near the washroom door.
    • The washroom door(s) open(s) outwards.
    • The door(s) is/are locked by a twist lock.
    • The door is easy to open.
    • The width of the door opening is 87cm (2ft 10in).
    • The dimensions of the washroom are 200cm x 270cm (6ft 7in x 8ft 10in).
    • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
    • There is a red flashing fire alarm beacon within the washroom.
    • There is a/are coat hook(s) 168cm from the floor.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The height of the wash basin is 73cm.
    • As you face the wash basin the wall-mounted grab rails are on the left.
    • The tap type is lever. It is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The height of the towel dispenser is 142cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • There is a/are general waste (with lid) and clinical waste disposal units.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet has a lid obstructing the back rest/cistern/wall.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 102cm.
    • There is a flush, however it is not on the transfer side.
    • There is no dropdown rail for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 99cm.
    • There is not a shelf next to the toilet.
    • There is not a colostomy changing shelf for standing users next to the toilet.
  • Shower Details View
    • There is a wheel in shower.
    • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The shower head is height adjustable.
    • The shower control type is twist/turn.
    • A shower chair is available.
    • There are wall-mounted grab rails available for the shower.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is high.
    • The visual contrast between the internal washroom door and wall is high.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is low.
    • The toilet seat colour contrast is low.
    • The visual contrast between the shower wall-mounted grab rails and wall is high.
    • The visual contrast between the washroom floor and walls is high.
    • Lighting levels are good.

Toilet with Adaptations (Visitors Toilet - Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located along the ward corridor, on the left.
    • This accessible toilet is approximately 5m from the ward entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is written text signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 87cm (2ft 10in).
    • The contrast between the internal door and wall is high.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 185cm x 178cm (6ft 1in x 5ft 10in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The height of the light switch/pull cord is 98cm from floor level.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 120cm.
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The visual contrast between the dropdown rail(s) and wall is low.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is low.
    • The contrast between the walls and floor is medium.
    • There is an emergency alarm.
    • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general waste (with lid) and clinical waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 136cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 106cm (3ft 6in).
    • The contrast between the toilet roll holder and the wall is medium.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There are no vertical wall-mounted grab rails at the wash basin.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 131cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 119cm (3ft 11in).
    • The contrast between the towel dispenser and the wall is medium.
    • There is not a hand dryer.

Location of Toilet/Changing Facilities (Royal Devon and Exeter Hospital (Wonford))

  • Changing Places facilities are located opposite the main reception on level 1.
  • Accessible toilet facilities are located within the main hospital main entrance lobby, within the Princess Elizabeth orthopaedic centre entrance lobby, within the centre for women's health entrance lobby and on level 2 of the main hospital corridor.
  • Female and male standard toilet facilities are located within the main hospital main entrance lobby, on both level 1 and level 2 of the Princess Elizabeth orthopaedic centre, within the centre for women's health entrance lobby and on level 2 of the main hospital corridor.
  • Parent and baby changing facilities are located within the main hospital entrance lobby on Level 1.

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