Access Guide
Getting To The Hospital (Royal Devon and Exeter Hospital - Wonford)
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By Road
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- Royal Devon and Exeter Hospital (Wonford) is located along Barrack Road.
The hospital can be accessed via the M5 to the East, by taking the 29 exit onto Honiton Road and proceeding onto East Wonford Hill, the B3183 and then taking the slight left onto Magdalen Road.
After a short distance, turn left onto Barrack Road, or access from Bonhay Road to the West, by taking the exit onto Western Way, continuing onto Magdalen Street and turning right onto Magdalen Road.
Proceeding towards the end of Magdalen Road and then turn right onto Barrack Road.
For the sat nav location enter EX2 5DW. - Patient and visitor car parking is available within the open air/surface car parks, which are located throughout the hospital grounds.
There are clearly marked Blue Badge bays located within several of the open air/surface car parks and there are additional Blue Badge bays available beside the main entrance to the hospital.
- Royal Devon and Exeter Hospital (Wonford) is located along Barrack Road.
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By Bus
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- There are several bus stops located on Barrack Road which are approximately 340m from the hospital.
The services provided at these bus stops include the 2, 7, 39, 52, 57, 369 and X38. - There is an onsite bus stop.
- There is an onsite bus stop available beside the main entrance to the hospital, on the right side of the hospital grounds and at the rear of the hospital.
- The onsite bus stop is sheltered and has raised benched seating available at all bus stops.
- To reach the main entrance to the hospital, there is level access on the approach.
- There are several bus stops located on Barrack Road which are approximately 340m from the hospital.
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By Train
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- The nearest train station is Polsloe Bridge.
The station is located along Hamlin Lane and is approximately 1.7 miles from the hospital (a 27 minute walk).
- The nearest train station is Polsloe Bridge.
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Useful Links
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- For information on bus providers please use the link below.
- To view the web page described above click here (opens in new tab).
- For information on an alternative bus provider please use the link below.
- To view the web page described above click here (opens in new tab).
- For information on train providers at Polsloe Bridge train station please use the link below.
- To view the web page described above click here (opens in new tab).
- For information on Polsloe Bridge train station please use the link below.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance (Royal Devon and Exeter Hospital - Wonford)
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located on level 1 of the main hospital building.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 01392 411 611.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found at the main entrance.
- Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
- There is an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are not available.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is available at the hospital.
- The mobility scooter charging point is located in the main reception area.
- Mobility aids are available to help patients move around and include; wheelchairs.
- To obtain mobility aids please contact a member of staff.
- There is a Safe Place at this hospital which is located at the main entrance.
Getting To (Clinic 2)
- Clinic 2 is/are located on Level 1 of the Centre for Women's Health.
- Access to Clinic 2 is via the Centre for Women's Health entrance.
- Enter via the Centre for Women's Health entrance and head to the right.
Continue through two sets of automatic double doors then turn right.
The entrance to Clinic 2 is on the left.
The reception for Clinic 2 is in Clinic 1.
The entrance to Clinic 2 is opposite the entrance to Clinic 1. - There is step free access to Clinic 2.
- Clinic 2 is approximately 20m from the Centre for Women's Health entrance.
- There are resting areas along the route.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
Hospital Parking (Car Park C - The Centre for Women's Health Parking)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located on the left side of the hospital grounds.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked and signposted.
- There is/are 10 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 468cm (7ft 7in x 15ft 4in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located at the front of the car park, in front of the centre for women's health entrance.
- There is a dropped kerb from the drop-off point.
- The dropped kerb does have tactile paving.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Free parking for Blue Badge holders is for 2 hours only.
- Payment machines are located at the front of the car park.
- There is a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 20m (21yd 2ft) from the centre for women's health entrance.
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Comments
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- Parking is free for carers who are on the Devon Carers register when the person they care for is staying in or visiting the hospital.
Outside Access (The Centre for Women's Health Entrance)
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Entrance Details
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- This information is for the entrance located on the front left side of the hospital grounds, within car park C.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 139cm (4ft 7in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 87cm (2ft 10in).
- There is a door release button when exiting.
- The height of the door release button is 116cm (3ft 10in).
- Standard manual wheelchairs are available for people to borrow at this entrance.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 150cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 251cm.
Opening Times
- Access is by appointment only.
Department / Service (Clinic 2)
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Department / Service Access
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- Clinic 2 is located on Level 1 of the Centre for Women's Health.
- There is a/are door(s) leading into the department/service.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 170cm.
- There is not a bell/buzzer.
- There is not an intercom.
- There is a hand sanitiser.
- The height of the hand sanitiser is 120cm (3ft 11in).
- There is level access throughout the department/service.
- There is clear signage on the department/service.
- The type of flooring is vinyl/laminate.
- There is some flooring in the department/service which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The department/service does not play background music.
- The lighting levels are good.
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Department / Service Facilities
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- This department/service has; a waiting room/area, consultation rooms and accessible toilet facilities for everyone.
- There are 5 consultation/treatment rooms in this department/service.
- A hearing assistance system is not available in the department/service.
- A mobile hoist is available from another department/service.
- There are accessible toilet facilities within the department/service.
- There are not standard toilet facilities within this department/service.
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Comments
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- This clinic uses the Clinic 1 reception.
Entrance (Clinic 1 Entrance)
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Entrance Details
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- This information is for the entrance located on Level 1 of the Centre for Women's Health.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) may be difficult to open.
- The width of the door opening is 85cm.
Reception (Clinic 1 Reception)
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Reception
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- The reception point is located to the right as you enter the Centre for Women's Health.
- The reception point is approximately 8m (20.32cm) from the Clinic 1 entrance .
- Clear signage for the reception area/desk is visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is not a low section of the counter (76cm or below) available.
- The counter is staffed.
- There is not a bell to attract attention.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 07/05/2026.
- The hearing assistance system was not working at the time of testing.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed .
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- There is bench seating and also a mixture of single seats with and without armrests.
- Some tables are permanently fixed.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
Waiting Room / Area (Clinic 2 Waiting Area)
- There is a waiting room / area.
- The waiting room / area is approximately 5m from the Clinic 2 entrance.
- There is level access into the waiting room / area.
- There is not a/are not door(s) into the waiting room / area.
- The type of flooring is vinyl/laminate.
- There is not a space for a wheelchair user to wait within the seating area.
- No chairs are permanently fixed.
- Some chairs with armrests are available.
- No tables are permanently fixed.
- The surface height of the lowest table is 51cm.
- The tables do not contrast visually with the floor.
- There is not ample room for a wheelchair user to manoeuvre.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are available.
- Vending machines are not available.
- A water dispenser is available.
- There is not a play area or toys/books for a child to play with.
- There is not space for an assistance dog to rest within the seating area.
- Lighting levels are good.
Consultation / Treatment Room (Room 5)
- There is / are 5 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Room 5.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) may be difficult to open.
- The width of the door opening is 86cm (2ft 10in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist can be brought in from another department.
- There is sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are some chairs with armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are moderate to good.
Toilet with Adaptations (Left Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located ahead from the Clinic 2 entrance.
- This accessible toilet is approximately 5m from the Clinic 2 entrance.
- There is step-free access into the accessible toilet.
- This is a female toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 85cm (2ft 9in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is high.
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Toilet Features
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- The dimensions of the accessible toilet are 204cm x 220cm (6ft 8in x 7ft 3in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The height of the light switch/pull cord is 91cm from floor level.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 133cm.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a sensor flush.
- There is a dropdown rail on the transfer side.
- The visual contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is medium.
- There is an emergency alarm.
- There is a push button alarm in the toilet.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are general waste (with lid) and clinical waste disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 104cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 96cm (3ft 2in).
- The contrast between the toilet roll holder and the wall is high.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 95cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 107cm (3ft 6in).
- The contrast between the towel dispenser and the wall is high.
- There is not a hand dryer.
Location of Toilet/Changing Facilities (Royal Devon and Exeter Hospital (Wonford))
- Changing Places facilities are located opposite the main reception on level 1.
- Accessible toilet facilities are located within the main hospital main entrance lobby, within the Princess Elizabeth orthopaedic centre entrance lobby, within the centre for women's health entrance lobby and on level 2 of the main hospital corridor.
- Female and male standard toilet facilities are located within the main hospital main entrance lobby, on both level 1 and level 2 of the Princess Elizabeth orthopaedic centre, within the centre for women's health entrance lobby and on level 2 of the main hospital corridor.
- Parent and baby changing facilities are located within the main hospital entrance lobby on Level 1.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Royal Devon and Exeter Hospital (Wonford) link (new tab) - click here.
- Clinic 1 - Outpatients link (new tab) - click here.
- Centre for Women's Health link (new tab) - click here.
- Toilets at Royal Devon and Exeter Hospital (Wonford) link (new tab) - click here.
- Entrances at Royal Devon and Exeter Hospital (Wonford) link (new tab) - click here.
- Parking at Royal Devon and Exeter Hospital (Wonford) link (new tab) - click here.
