Access Guide
Getting To The Hospital (Royal Devon and Exeter Hospital - Wonford)
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By Road
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- Royal Devon and Exeter Hospital (Wonford) is located along Barrack Road.
The hospital can be accessed via the M5 to the East, by taking the 29 exit onto Honiton Road and proceeding onto East Wonford Hill, the B3183 and then taking the slight left onto Magdalen Road.
After a short distance, turn left onto Barrack Road, or access from Bonhay Road to the West, by taking the exit onto Western Way, continuing onto Magdalen Street and turning right onto Magdalen Road.
Proceeding towards the end of Magdalen Road and then turn right onto Barrack Road.
For the sat nav location enter EX2 5DW. - Patient and visitor car parking is available within the open air/surface car parks, which are located throughout the hospital grounds.
There are clearly marked Blue Badge bays located within several of the open air/surface car parks and there are additional Blue Badge bays available beside the main entrance to the hospital.
- Royal Devon and Exeter Hospital (Wonford) is located along Barrack Road.
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By Bus
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- There are several bus stops located on Barrack Road which are approximately 340m from the hospital.
The services provided at these bus stops include the 2, 7, 39, 52, 57, 369 and X38. - There is an onsite bus stop.
- There is an onsite bus stop available beside the main entrance to the hospital, on the right side of the hospital grounds and at the rear of the hospital.
- The onsite bus stop is sheltered and has raised benched seating available at all bus stops.
- To reach the main entrance to the hospital, there is level access on the approach.
- There are several bus stops located on Barrack Road which are approximately 340m from the hospital.
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By Train
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- The nearest train station is Polsloe Bridge.
The station is located along Hamlin Lane and is approximately 1.7 miles from the hospital (a 27 minute walk).
- The nearest train station is Polsloe Bridge.
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Useful Links
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- For information on bus providers please use the link below.
- To view the web page described above click here (opens in new tab).
- For information on an alternative bus provider please use the link below.
- To view the web page described above click here (opens in new tab).
- For information on train providers at Polsloe Bridge train station please use the link below.
- To view the web page described above click here (opens in new tab).
- For information on Polsloe Bridge train station please use the link below.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance (Royal Devon and Exeter Hospital - Wonford)
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located on level 1 of the main hospital building.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 01392 411 611.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found at the main entrance.
- Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
- There is an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are not available.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is available at the hospital.
- The mobility scooter charging point is located in the main reception area.
- Mobility aids are available to help patients move around and include; wheelchairs.
- To obtain mobility aids please contact a member of staff.
- There is a Safe Place at this hospital which is located at the main entrance.
Hospital Parking (Car Park A)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located at the front of the hospital grounds.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is not a/are not Blue Badge parking bay(s) available.
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Drop-off Point
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- There is not a designated drop-off point.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment machines are located at the front of the car park and at the rear of the car park.
- There is a payment machine at a convenient height for wheelchair users.
- There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The hospital entrance is not clearly visible from the car park.
- The route from the car park to the hospital entrance is clearly signposted.
- The nearest designated Blue Badge parking bay is approximately 90m (98yd 1ft) from the hospital's main entrance.
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Comments
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- Parking is free for carers who are on the Devon Carers register when the person they care for is staying in or visiting the hospital.
Hospital Parking (Main Entrance Accessible Parking)
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Parking
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- The hospital does have a dedicated car park.
- The car parking facilities are for Blue Badge holders only.
- The car park is located at the front of the hospital grounds, to the right of the main entrance.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are signposted but have no markings.
- There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 480cm (7ft 7in x 15ft 9in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located directly in front of the hospital's main entrance.
- There is not a dropped kerb from the drop-off point.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Free parking for Blue Badge holders is for 2 hours only.
- Payment machines are located at the side of the car park.
- There is a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 30m (32yd 2ft) from the main entrance.
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Comments
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- Parking is free for carers who are on the Devon Carers register when the person they care for is staying in or visiting the hospital.
Outside Access (Mireille Gillings Neuroimaging Centre Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the mireille gillings neuroimaging centre.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There are bollards outside this entrance.
- The minimum width between the bollards/wall is 166cm.
- The bollard(s) does/do not have a high visual contrast to prevent them being hazardous to visually impaired people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 108cm (3ft 7in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 100cm (3ft 3in).
- There is a door release button when exiting.
- The height of the door release button is 110cm (3ft 7in).
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 150cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 116cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
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Ramp/Slope Details
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- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is slight.
Department / Service (Mireille Gillings Neuroimaging Centre)
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Department / Service Access
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- The mireille gillings neuroimaging centre is located in the rear right corner of the hospital grounds.
- There is level access throughout the department/service.
- There is no clear signage on the department/service.
- The type of flooring is vinyl/laminate.
- There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
- The department/service does not play background music.
- The lighting levels are good.
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Department / Service Facilities
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- This department/service has; a waiting room/area, consultation rooms, treatment rooms, accessible toilet facilities for everyone, ambulant toilet facilities for everyone and standard toilet facilities.
- There are 5 consultation/treatment rooms in this department/service.
- A hearing assistance system is not available in the department/service.
- A mobile hoist is not available on the department/service.
- There are accessible toilet facilities within the department/service.
- There are standard toilet facilities within this department/service.
Opening Times (Mireille Gillings Neuroimaging Centre)
- Monday 09:00 - 17:00.
- Tuesday 09:00 - 17:00.
- Wednesday 09:00 - 17:00.
- Thursday 09:00 - 17:00.
- Friday 09:00 - 17:00.
- Saturday Closed.
- Sunday Closed.
Waiting Room / Area (Corridor Waiting Area)
- There is a waiting room / area.
- The waiting room / area is approximately 1m from the mireille gillings neuroimaging centre entrance.
- There is level access into the waiting room / area.
- There is not a/are not door(s) into the waiting room / area.
- The type of flooring is vinyl/laminate.
- There is not a space for a wheelchair user to wait within the seating area.
- No chairs are permanently fixed.
- Some chairs with armrests are available.
- No tables are permanently fixed.
- The surface height of the lowest table is 41cm.
- The surface height of the highest table is 74cm.
- The tables do contrast visually with the floor.
- There is ample room for a wheelchair user to manoeuvre.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is available.
- There is not a play area or toys/books for a child to play with.
- There is not space for an assistance dog to rest within the seating area.
- Lighting levels are good.
Imaging Room (PET CT Scanner)
- This section describes the PET CT Scanner Room(s), located along the corridor on the left side of the centre.
- There is / are 1 PET CT Scanner Room(s) available.
- The name / number of the room surveyed was; PET CT Scanner.
- This room is not accessed via a changing room.
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Imaging Room
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- There is step free access into the imaging room.
- The imaging room is approximately 7m from the main waiting area.
- The door opens inwards.
- The door is not push pad activated.
- The door(s) is/are double width.
- The door(s) may be difficult for some to open.
- A member of staff is available to assist with opening the door if required.
- The width of the door is 170cm.
- There is not sufficient space for a wheelchair user to manoeuvre within the imaging room.
- The type of flooring is vinyl/laminate.
- There is a bed / couch.
- The bed / couch is adjustable.
- There is no hoist available.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the imaging room.
- The lighting levels in the imaging room are good.
Consultation / Treatment Room (Uptake 1)
- There is / are 3 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Uptake 1.
- There is level access to the consultation / treatment room.
- There is not a/are not door(s) into the consultation / treatment room.
- The type of flooring is vinyl/laminate.
- There is not room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- A hoist is not available.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is/are height adjustable.
- All chairs have armrests available.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are good.
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Comments
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- The opening to access this room is 83cm wide.
Consultation / Treatment Room (Uptake 3)
- There is / are 3 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Uptake 3.
- There is level access to the consultation / treatment room.
- There is not a/are not door(s) into the consultation / treatment room.
- The type of flooring is vinyl/laminate.
- There is not room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- A hoist is not available.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is/are height adjustable.
- All chairs have armrests available.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are good.
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Comments
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- The opening to access this room is 83cm wide.
Standard Changing Cubicle / Room (Left Side Changing Room)
- The changing cubicle/room is located along the corridor that is on the left side of the centre.
- The changing cubicle/room is 4m from the waiting room/area.
- There is step-free access to the changing cubicle/room.
- The door(s) open(s) away from you (push).
- The door(s) for the room is/are not push pad activated.
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 86cm.
- The type of flooring in the room is vinyl/laminate.
- There is not sufficient space for a wheelchair user to manoeuvre within the cubicle/room.
- There is a bench seating in the cubicle/room.
- There is a/are coat hook(s) available.
- There are coat hooks at 170cm and 180cm from the floor.
- There is not an emergency alarm in the changing cubicle/room.
- The lighting levels are good.
- There is a scanner to access this changing room that is 110cm high and an exit button that is 111cm high.
Standard Changing Cubicle / Room (Right Side Changing Room)
- The changing cubicle/room is located along the corridor that is on the right side of the centre.
- The changing cubicle/room is 5m from the waiting room/area.
- There is step-free access to the changing cubicle/room.
- The door(s) open(s) away from you (push).
- The door(s) for the room is/are not push pad activated.
- The door(s) is/are single width.
- The door(s) may be difficult for some to open.
- The width of the door opening is 88cm.
- The type of flooring in the room is vinyl/laminate.
- There is not sufficient space for a wheelchair user to manoeuvre within the cubicle/room.
- There is a bench seating in the cubicle/room.
- There is a/are coat hook(s) available.
- There are coat hooks at 168cm and 175cm from the floor.
- There is a functional emergency alarm in the cubicle/room.
- The lighting levels are good.
Toilet with Adaptations (Left Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located along the corridor on the right side of the corridor.
- This accessible toilet is approximately 11m from the mireille gillings neuroimaging centre entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is written text signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens inwards.
- The door may be difficult to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 88cm (2ft 11in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is high.
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Toilet Features
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- The dimensions of the accessible toilet are 157cm x 209cm (5ft 2in x 6ft 10in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 86cm.
- The transfer space is obstructed by a waste disposal bin.
- There is a flush, however it is not on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The visual contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is medium.
- There is an emergency alarm.
- The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are pedal bin disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 110cm and 145cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 96cm.
- The shelf is located where it is reachable.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 81cm (2ft 8in).
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 132cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 106cm (3ft 6in).
- The contrast between the towel dispenser and the wall is low.
- There is not a hand dryer.
Toilet with Adaptations (Right Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located at the very end of the corridor on the left side of the centre.
- This accessible toilet is approximately 16m from the mireille gillings neuroimaging centre entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is written text signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens inwards.
- The door may be difficult to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 88cm (2ft 11in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is high.
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Toilet Features
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- The dimensions of the accessible toilet are 188cm x 241cm (6ft 2in x 7ft 11in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The height of the light switch/pull cord is 108cm from floor level.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 113cm.
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The visual contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is medium.
- There is an emergency alarm.
- The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are pedal bin and clinical waste disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 111cm and 145cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 95cm.
- The shelf is located where it is reachable.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 50cm (1ft 8in).
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 80cm (2ft 7in).
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 73cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 96cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 115cm (3ft 9in).
- The contrast between the towel dispenser and the wall is low.
- There is not a hand dryer.
Standard Toilet(s) (Patient Toilet)
- Standard toilet facilities are available.
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Toilet Facilities
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- The shared toilet is located immediately to the right as you enter the centre.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 1m from the mireille gillings neuroimaging centre entrance.
- There is written text signage on or near the toilet door.
- The visual contrast between the external toilet door(s) and wall(s) is high.
- The colour contrast between the internal toilet door(s) and wall(s) is high.
- The colour contrast between the walls and floor is medium.
- The toilet seats have a high visual contrast.
- An ambulant toilet cubicle is available.
- There is a/are horizontal wall mounted rail(s) on the left as you face the toilet.
- The visual contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is high.
- The height of the wash basin(s) is 70cm.
- The wash basin(s) tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser is located above and to the right of the wash basin.
- Lighting levels are good.
Location of Toilet/Changing Facilities (Royal Devon and Exeter Hospital (Wonford))
- Changing Places facilities are located opposite the main reception on level 1.
- Accessible toilet facilities are located within the main hospital main entrance lobby, within the Princess Elizabeth orthopaedic centre entrance lobby, within the centre for women's health entrance lobby and on level 2 of the main hospital corridor.
- Female and male standard toilet facilities are located within the main hospital main entrance lobby, on both level 1 and level 2 of the Princess Elizabeth orthopaedic centre, within the centre for women's health entrance lobby and on level 2 of the main hospital corridor.
- Parent and baby changing facilities are located within the main hospital entrance lobby on Level 1.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Royal Devon and Exeter Hospital (Wonford) Building Guide link (new tab) - click here.
- Parking at Royal Devon and Exeter Hospital (Wonford) link (new tab) - click here.
- Toilets at Royal Devon and Exeter Hospital (Wonford) link (new tab) - click here.
