You are on Getting To The Hospital (Royal Devon and Exeter Hospital - Wonford). Skip to the next section.

Getting To The Hospital (Royal Devon and Exeter Hospital - Wonford)

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• By Road View
  • Royal Devon and Exeter Hospital (Wonford) is located along Barrack Road.
    The hospital can be accessed via the M5 to the East, by taking the 29 exit onto Honiton Road and proceeding onto East Wonford Hill, the B3183 and then taking the slight left onto Magdalen Road.
    After a short distance, turn left onto Barrack Road, or access from Bonhay Road to the West, by taking the exit onto Western Way, continuing onto Magdalen Street and turning right onto Magdalen Road.
    Proceeding towards the end of Magdalen Road and then turn right onto Barrack Road.
    For the sat nav location enter EX2 5DW.
  • Patient and visitor car parking is available within the open air/surface car parks, which are located throughout the hospital grounds.
    There are clearly marked Blue Badge bays located within several of the open air/surface car parks and there are additional Blue Badge bays available beside the main entrance to the hospital.
• By Bus View
  • There are several bus stops located on Barrack Road which are approximately 340m from the hospital.
    The services provided at these bus stops include the 2, 7, 39, 52, 57, 369 and X38.
  • There is an onsite bus stop.
  • There is an onsite bus stop available beside the main entrance to the hospital, on the right side of the hospital grounds and at the rear of the hospital.
  • The onsite bus stop is sheltered and has raised benched seating available at all bus stops.
  • To reach the main entrance to the hospital, there is level access on the approach.
• By Train View
  • The nearest train station is Polsloe Bridge.
    The station is located along Hamlin Lane and is approximately 1.7 miles from the hospital (a 27 minute walk).
• Useful Links View
  • For information on bus providers please use the link below.
  • To view the web page described above click here (opens in new tab).
  • For information on an alternative bus provider please use the link below.
  • To view the web page described above click here (opens in new tab).
  • For information on train providers at Polsloe Bridge train station please use the link below.
  • To view the web page described above click here (opens in new tab).
  • For information on Polsloe Bridge train station please use the link below.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Royal Devon and Exeter Hospital - Wonford). Skip to the next section.

Getting Help and Assistance (Royal Devon and Exeter Hospital - Wonford)

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on level 1 of the main hospital building.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01392 411 611.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the main entrance.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
• There is an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are not available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is available at the hospital.
• The mobility scooter charging point is located in the main reception area.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff.
• There is a Safe Place at this hospital which is located at the main entrance.

You are on Hospital Parking (Main Entrance Accessible Parking). Skip to the next section.

Hospital Parking (Main Entrance Accessible Parking)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located at the front of the hospital grounds, to the right of the main entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are signposted but have no markings.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 480cm (7ft 7in x 15ft 9in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located directly in front of the hospital's main entrance.
  • There is not a dropped kerb from the drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 2 hours only.
  • Payment machines are located at the side of the car park.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 30m (32yd 2ft) from the main entrance.
• Comments View
  • Parking is free for carers who are on the Devon Carers register when the person they care for is staying in or visiting the hospital.

You are on Hospital Parking (Car Park A). Skip to the next section.

Hospital Parking (Car Park A)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located at the front of the hospital grounds.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is not a/are not Blue Badge parking bay(s) available.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment machines are located at the front of the car park and at the rear of the car park.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 90m (98yd 1ft) from the hospital's main entrance.
• Comments View
  • Parking is free for carers who are on the Devon Carers register when the person they care for is staying in or visiting the hospital.

You are on Getting To (TLC Restaurant). Skip to the next section.

Getting To (TLC Restaurant)

• The TLC Restaurant is/are located on level 2 of the main hospital building.
• Access to the TLC Restaurant is via the main hospital entrance.
• Enter via the main hospital entrance and go straight ahead past the reception desk.
  Follow the main hospital corridor to the end and turn right.
  Take lift E that is on the right to level 2.
  Exit the lift and turn left.
  Continue down the corridor to area P, and the entrance to the TLC Restaurant is on the right.
• There is step free access, via lift, to the TLC Restaurant.
• The TLC Restaurant is approximately 30m from the Lift E.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the hospital grounds.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 86cm (2ft 10in).
  • There is a door release button when exiting.
  • The height of the door release button is 107cm (3ft 6in).
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 172cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 178cm.

You are on Lift (E Lift). Skip to the next section.

Lift (E Lift)

• There is a lift for public use.
• The lift is located at the start of the corridor on the left side of the hospital, within Zone E.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 50m (54yd 2ft) from the main entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are L1, L2, L3.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 145cm x 265cm (4ft 9in x 8ft 8in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are not within 90cm - 120cm from the floor.
• The internal lift controls are between 84cm to 95cm high.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Other Floors (E Lift Stairs). Skip to the next section.

Other Floors (E Lift Stairs)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are L1, L2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are good.

You are on Opening Times (TLC Restaurant). Skip to the next section.

Opening Times (TLC Restaurant)

• Monday 07:30 - 19:30.
• Tuesday 07:30 - 19:30.
• Wednesday 07:30 - 19:30.
• Thursday 07:30 - 19:30.
• Friday 07:30 - 19:30.
• Saturday 07:30 - 19:30.
• Sunday 07:30 - 19:30.

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• Comments View
  • No food is served between 11:00 to 11:45.

You are on Entrance (TLC Restaurant). Skip to the next section.

Entrance (TLC Restaurant)

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• Entrance Details View
  • This information is for the entrance located on level 2 of the main hospital building.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 170cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 160cm.

You are on Eating and Drinking (TLC Restaurant). Skip to the next section.

Eating and Drinking (TLC Restaurant)

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• Location and Access View
  • The following information is for the restaurant.
  • The restaurant is located on level 2 of the main hospital building.
  • There is step-free access, via lift, to the restaurant.
  • For access there are double manual doors which are permanently held open.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a counter where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include; written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does not play background music.
  • There is not a hearing assistance system.
• Service Counter(s) View
  • The height of the counter is 90cm.
  • The height of the tray counter/rail is 90cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is vinyl.
  • The lighting levels are moderate to good.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • There are some tables which are accessible to wheelchair users.
  • The distance between the floor and the underside of the lowest dining table is 74cm.
  • The distance between the floor and the underside of the highest dining table is 78cm.
  • The standard height for the underside of dining tables is 75cm.
  • The surface height of the highest table is 110cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also high tables, armchairs, bench seats and high stools.
  • The type of flooring in this area is vinyl and laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the right on entering the restaurant.
  • This accessible toilet is approximately 5m from the restaurant entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 83cm (2ft 9in).
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 166cm x 250cm (5ft 5in x 8ft 2in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with lid) and clinical waste disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is not a mirror.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 92cm (3ft).
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 122cm (4ft).
  • The contrast between the towel dispenser and the wall is high.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 90cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located to the right from the restaurant entrance.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 5m from the restaurant entrance.
  • There is pictorial signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The colour contrast between the internal toilet door(s) and wall(s) is high.
  • The colour contrast between the walls and floor is high.
  • The toilet seats have a high visual contrast.
  • It was not possible to access the female toilet.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above and to the left of the wash basin.
  • Lighting levels are moderate to good.

You are on Location of Toilet/Changing Facilities. Skip to the next section.

Location of Toilet/Changing Facilities

• Accessible toilet facilities are located within the main hospital main entrance lobby, within the Princess Elizabeth orthopaedic centre entrance lobby, within the centre for women's health entrance lobby and on level 2 of the main hospital corridor.
• Female and male standard toilet facilities are located within the main hospital main entrance lobby, on both level 1 and level 2 of the Princess Elizabeth orthopaedic centre, within the centre for women's health entrance lobby and on level 2 of the main hospital corridor.
• Parent and baby changing facilities are located within the main hospital front accessible entrance lobby.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Royal Devon and Exeter Hospital - Wonford Building Guide link (new tab) - click here.
• Royal Devon and Exeter Hospital (Wonford) - Entrances link (new tab) - click here.
• Royal Devon and Exeter Hospital (Wonford) - Parking link (new tab) - click here.
• Royal Devon and Exeter Hospital (Wonford) - Getting around link (new tab) - click here.
• Royal Devon and Exeter Hospital (Wonford) - Toilets link (new tab) - click here.