Access Guide
Overview (Royal Hospital for Neuro-disability)
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About
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- This is a specialist hospital providing care for people living with neuro-disability.
- Facilities available in the venue include: a café and restaurant, chapel, hairdresser, music library, computer room, and meeting/event rooms.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest step-free train station is Putney.
- The nearest underground station is East Putney.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free access via ramp at the most accessible entrance.
- The main entrance has a slight ramp when approached from the main car park, and a steep ramp when approached from the rear car park.
The Surgery entrance is level from the terrace at the rear of the hospital, but access from the rear parking to this entrance is via a steep slope. - There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have stepped access: the male and female standard toilets on the main hospital corridor.
- Access throughout may include manual doors and doors permanently held open.
- The lower ground, ground, lower mezzanine, upper mezzanine, first and second floors can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is a portable hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair.
- There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
- The designated safe space is located in the Sanctuary, along the corridor to the left from reception, on the left.
- British Sign Language interpreters can be provided on request.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
Toilet and Changing Facilities (Royal Hospital for Neuro-disability)
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Toilet Facilities
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- There are 2 toilets with adaptations.
- Toilets with adaptations are located on the ground floor - on the North Corridor to the left from reception, and on the Surgery Corridor.
- All toilets with adaptations have a left hand transfer space.
- The male and female step-free toilet facilities are located on the ground floor in the stairwell at Junction D, and on the first floor of Drapers Wing by the lift.
- The male and female toilet facilities are located at the foot of the Junction B stairs.
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located in the Toilet with Adaptations to the left from reception.
Parking (Main Entrance Blue Badge Bays)
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Car Park
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- The car park is located in front of the main entrance.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 4 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 212cm (width) x 475cm (depth).
- The hatched/marked zones vary between bays.
- The width of the marked zone is 124cm.
- The dimensions of the designated Blue Badge parking bays vary in size.
- The nearest designated bay is 5m from the main entrance.
- The most accessible route from the Blue Badge parking has step-free level access and uneven surfaces.
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Charges and Restrictions
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- This car park is for Blue Badge holders only.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are not available.
- All visitors must enter their vehicle registration at reception.
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Drop-off Point
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- There is not a designated drop-off point available.
Parking (Main Car Park)
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Car Park
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- The car park is located at the front of the main hospital building.
- The car park is open air/surface.
- The car park surface consists of tarmac and block paving.
- There are 2 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 235cm (width) x 425cm (depth).
- There are no hatched/marked zones.
- The nearest designated bay is 120m from the main hospital entrance.
- The most accessible route from the Blue Badge parking has slight ramps or slopes.
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Charges and Restrictions
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- This car park is for staff and visitors only.
- Parking is free for all users.
- Clearly presented parking signs are not available.
- All visitors must enter their vehicle registration at reception.
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Drop-off Point
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- There is not a designated drop-off point available.
Parking (Rear Car Park)
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Car Park
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- The car park is located at the rear of the main hospital building.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are no designated Blue Badge parking bays available.
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Charges and Restrictions
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- This car park is for staff and visitors only.
- Parking is free for all users.
- Clearly presented parking signs are not available.
- All visitors must enter their vehicle registration at reception.
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Drop-off Point
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- There is not a designated drop-off point available.
Entrance (Main Entrance)
- This entrance is located at the right end of the main hospital building.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a slight gradient.
- The ramp is over 150cm wide with handrails on both sides.
- There is a bell at a height of 144cm.
- The height of the hand sanitiser is 111cm.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 142cm.
- The doors have a high visual contrast.
- There is a second set of double manual doors .
- The second set of doors are permanently held open.
- The width of the opening is 151cm.
- The second set of doors have a low visual contrast.
- The width of the opening after the second set of doors which leads into the main reception area is 104cm.
- There is step-free level access as you enter.
- This entrance brings you to the main reception on the ground floor of the main hospital building.
There is a similar entrance the other side of the entrance lobby, which can be used when approaching from the rear of the main hospital building, however the slope at this entrance is steep.
Both entrances lead to the same second door.
Entrance (Surgery Entrance)
- This entrance is located at the rear of the main hospital building, off the terrace.
- The entrance area is not clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a key fob/card reader at a height of 113cm.
- There is a key pad at a height of 127cm.
- There is a single automatic door at this entrance.
- The door opens by sliding.
- The width of the opening is 128cm.
- There is a small lip on the threshold of the opening.
- The door has a high visual contrast.
- There is a push pad or push button to exit at a height of 95cm.
- There is step-free level access as you enter.
- This entrance opens onto the main hospital corridor, opposite the Surgery.
Reception (Main Reception)
- The reception is located to the right from the main entrance.
- The distance from the main entrance is 5m.
- There is step-free level access to reception.
- The height of the reception desk is 124cm.
- There is a lowered section at the desk.
- The height of the lowered section is 73cm.
- The reception has a television and patterned/distracting backgrounds.
- There is a clearly signed portable hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- The height of the touchscreen display ranges from 109cm to 131cm from the floor.
- There is no (or very little) background noise in this area.
- The flooring is shiny.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: benches.
- The seating is fixed.
Getting Around (Royal Hospital for Neuro-disability)
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have stepped access: the standard male and female toilets on the main hospital corridor.
- Access throughout may include manual doors and doors permanently held open.
- Some flooring is shiny and patterned.
- There is a high visual contrast between the walls and floor in all areas.
- There is no (or very little) background noise.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: chairs with armrests, chairs without armrests and benches.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Exit (North Door)
- The exit area is clearly signed.
- There is step-free level access at the exit.
- There are double automatic doors at this exit.
- The doors open away from you.
- There is a push pad or push button to exit at a height of 131cm.
- The width of the opening is 109cm.
- There is a small lip on the threshold of the opening.
- The doors have a high visual contrast.
- There is step-free access via slope as you exit.
- The slope has a slight gradient.
- This door exits into the main car park.
Exit (Resting Point)
- The exit area is clearly signed.
- There is step-free level access at the exit.
- There are double automatic doors at this exit.
- The doors open by sliding.
- There is a push pad or push button to exit at a height of 77cm.
- The width of the opening is 104cm.
- The doors have a low visual contrast.
- There is a second set of double automatic doors .
- The second set of doors open by sliding.
- There is a push pad or push button to exit at a height of 77cm.
- The width of the opening is 98cm.
- The second set of doors have a low visual contrast.
- This exit leads to the terrace at the rear of the main hospital building.
Lift (Lift 1 - Junction A)
- The lift surveyed is located at Junction A on the corridor to the left from reception.
- The distance from the main entrance is 10m.
- The most accessible route to the lift has step-free level access.
- The ground, first and second floors are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 175cm.
- The internal dimensions of the lift are 265cm (width) x 218cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Lift (Lift 4)
- The lift surveyed is located along the main hospital corridor.
- The distance from the main entrance is 20m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- The basement, ground, first and second floors are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 128cm.
- The internal dimensions of the lift are 136cm (width) x 236cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
- Lighting levels were even at the time of the survey.
Lift (Lift 7 - Junction C)
- The lift surveyed is located at Junction C, along the main hospital corridor.
- The distance from the main entrance is 75m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- The lower ground floor, ground floor, first and second floors are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 139cm.
- The internal dimensions of the lift are 175cm (width) x 267cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- Some of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
- Lighting levels were even at the time of the survey.
Lift (Lift 8 - Junction D - Alexandra Wing)
- The lift surveyed is located at Junction D, along the Alexandra Wing corridor.
- The distance from the main entrance is 95m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- The lower ground, lower mezzanine, first, and upper mezzanine floors are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 126cm.
- The internal dimensions of the lift are 127cm (width) x 268cm (depth).
- The internal lift control buttons have a high visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a separate door to exit, a visual floor indicator and a list of floor services/facilities.
- Lighting levels were even at the time of the survey.
Lift (Lift 9 - Junction E - Drapers Wing)
- The lift surveyed is located at Junction E, in Drapers Wing.
- The distance from the main entrance is 100m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- The lower ground, ground and first floors are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 117cm.
- The internal dimensions of the lift are 136cm (width) x 266cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- Some of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a visual floor indicator and a list of floor services/facilities.
- Lighting levels were even at the time of the survey.
Lift (Drapers Wing Link Bridge - First Floor)
- The lift surveyed is located at the link bridge between the first floor of Alexandra Wing and the first floor of Drapers Wing.
- This lift is a platform lift.
- The distance from lift 8 is 5m.
- The most accessible route to the lift has step-free level access and a lift.
- The first floor of Alexandra Wing and Drapers Wing are accessed by this lift.
- The lift door has a low visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 88cm.
- The internal dimensions of the lift are 98cm (width) x 245cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- The button needs to be pressed constantly when in use.
- Internally the lift has: a separate door to exit.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Stairs (Drapers Wing Link Bridge - First Floor)
- The stairs surveyed are located at the link bridge between the first floor of Alexandra Wing and the first floor of Drapers Wing.
- There are 10 steps between floors.
- The steps are clearly marked and have a handrail on the left going up.
- The handrail is easy to grip.
- The handrail does not cover the flight of stairs throughout its length.
- The handrail does not extend horizontally beyond the first and last step.
- The height of the steps is not between 15cm and 18cm.
- The height of the highest step is 19cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is a gate at the top of the stairs. The gate opens away from the stairs, and has an open width of 57cm.
Stairs (Junction A)
- The stairs surveyed are located to the right from the main entrance.
- The ground, first and second floors can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have a handrail on the left going up.
- The handrail is easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The handrail does not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 15cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
- There are barrier posts at the top of each flight. The distance between the posts is 39cm.
Stairs (Junction B)
- The stairs surveyed are located along the main hospital corridor.
- The ground, first and second floors can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There are barrier posts at the top of the stairs. The distance between the posts is 44cm. There are two similar sets of stairs from the ground to first floor at Junction B.
Stairs (Junction C)
- The stairs surveyed are located along the main hospital corridor, at Junction C.
- There is a single manual door to access the stairwell.
- The ground, first and second floors can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have a handrail on the left going up.
- The handrail is easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The handrail extends horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
- There is no door to enter the stairwell on the ground floor.
Stairs (Junction D - Alexandra Wing)
- The stairs surveyed are located at Junction D, in Alexandra Wing.
- There is a single manual door to access the stairwell.
- The lower ground, lower mezzanine, first, and upper mezzanine floors can be accessed by these stairs.
- There are 19 steps between floors.
- The steps are unmarked and have a handrail on the left going up.
- The handrail is easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The handrail extends horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is a gate which opens towards you at the head of each flight. The gates have a closing spring, but are easy to open. There is no door to enter the stairwell on the lower ground floor.
Stairs (Junction E - Drapers Wing)
- The stairs surveyed are located in Drapers Wing.
- There is a single manual door to access the stairwell.
- The lower ground, ground, and first floors can be accessed by these stairs.
- There are 19 steps between floors.
- The steps are clearly marked and have a handrail on the left going up.
- The handrail is easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The handrail extends horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is a gate which opens towards you at the head of each flight. The gates have a closing spring, but are easy to open.
Toilet with Adaptations (North Corridor - Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located to the left from reception, along the corridor and on the left.
- The distance from the main entrance is 15m.
- The most accessible route to the toilet has step-free level access and doors permanently held open.
- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens inwards and has a low visual contrast.
- The width of the door opening is 98cm.
- The door has a locking handle.
- Internally the door has a low visual contrast.
- There is not a grab rail on the internal door .
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Dimensions and Features
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- The dimensions of the cubicle are 160cm (width) x 195cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 73cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is no horizontal grab rail for the toilet.
- There is no vertical grab rail for the toilet.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a low visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 81cm from the floor.
- The wash basin and taps cannot be reached when seated on the toilet.
- The wash basin is 72cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a medium visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 90cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 123cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin and a sanitary bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 86cm.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Toilet with Adaptations (Surgery Corridor - Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located on the Surgery corridor, off the main hospital corridor.
- The distance from the main entrance is 30m.
- The most accessible route to the toilet has step-free level access and doors permanently held open.
- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a low visual contrast.
- The width of the door opening is 86cm.
- The door has a twist lock.
- Internally the door has a low visual contrast.
- There is not a grab rail on the internal door .
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Dimensions and Features
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- The dimensions of the cubicle are 150cm (width) x 204cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 79cm (from the side of the toilet pan).
- There is a spatula flush on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is no vertical grab rail for the toilet.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is not a toilet roll holder.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 79cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 110cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a low visual contrast.
- The towel dispenser is 112cm from the floor.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 109cm from the floor.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is no mirror.
- There is no shelf.
- The cubicle has a sanitary bin and a pedal bin.
- There is one coat hook.
- The coat hook is 180cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
