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Patient Advice and Liaison Service - PALS

Royal Papworth Hospital, Papworth Road, Cambridge Biomedical Campus, Cambridge, CB2 0AY

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Access Guide

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Getting To (Patient Advice and Liaison Service – PALS)

  • The most accessible route from the Blue Badge bays has a dropped kerb with tactile paving, bollards and a pedestrian crossing.
  • View further information about parking at the hospital (opens new tab)
  • Access to Patient Advice and Liaison Service – PALS is via the Main Accessible Entrance.
  • There is a drop-off point at this entrance.
  • View further information about entrances (opens new tab)
  • Patient Advice and Liaison Service – PALS is located on the left side of the atrium, ahead and to the left as you enter Patient Support Services.
  • Patient Advice and Liaison Service – PALS is approximately 45m from the Main Accessible Entrance.
  • Enter the hospital via the Main Accessible entrance and proceed ahead into the atrium.
    Once you reach the atrium turn left and continue ahead.
    The entrance to Patient Support Services will be located to the left.
    Enter Patient Support Services and after a short distance the entrance to Patient Advice and Liaison Service - PALS is located to the left.
  • Internally the most accessible route has step-free level access and doors permanently held open.
  • Some flooring along the route is patterned.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • The following toilet facilities are available along the route; a toilet with adaptations (with right hand transfer) and a toilet with adaptations (with left hand transfer).
  • View information about accessible toilet facilities in public areas (opens new tab).
  • View more information on getting to and around the hospital (opens new tab)

Parking (Blue Badge Bays)

  • Car Park View
    • The car park is located at the front of the hospital, in front of the main entrance.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and block paving.
    • There are 6 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 485cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 20m from main accessible entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for Blue Badge holders only.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is restricted to 4 hours.
    • Clearly presented parking signs are available.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located on the right side of the Blue Badge bays car park.
    • There is a dropped kerb with tactile paving from the drop-off point.
    • There are additional standard drop-off bays for patients, visitors and staff.
      These bays have a maximum stay of 30 minutes.
  • Public Car Parks View
    • There is a public car park located along Robinson Way.
    • The name of the car park is Car Park 2 Addenbrooke's Hospital.
    • Designated Blue Badge parking bays are available in the car park.

Entrance (Main Accessible Entrance)

  • This entrance is located at the front of hospital, facing the car park.
  • The approach to the entrance has bollards.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There is an intercom at a height of 121cm.
  • There is a key fob/card reader at a height of 99cm.
  • There is a single automatic door at this entrance.
  • The door opens towards you.
  • There is a push pad at a height of 87cm.
  • The width of the opening is 117cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is a push pad or push button to exit at a height of 91cm.
  • There is step-free level access as you enter.
  • There are planters on the approach to this entrance.

Entrance (Patient Support Services Entrance)

  • This entrance is located on the left side of the atrium.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is a single manual door at this entrance.
  • The door is permanently held open.
  • The width of the opening is 87cm.
  • The door has a high visual contrast.
  • There is step-free level access as you enter.

Department / Service (Patient Advice and Liaison Service - PALS)

  • Location and Access View
    • Patient Advice and Liaison Service - PALS is located on the left side of the atrium, ahead and to the left as you enter the Patient Support Services.
    • View information on opening times.
    • There is written text signage on or near the door.
    • There is step-free level access into this area.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include manual doors.
    • Some flooring is shiny.
    • The walls and floor have a medium visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is not provided.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Facilities and Services View
    • There is 1 consultation/medical room available.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: tables and desks.
    • Some tables are fixed.
    • There is not a hearing assistance system.
    • The nearest toilet with adaptations is located along the corridor on the left side of the atrium.

Room (Family Meeting Room)

  • The room is located towards the end of the Patient Support Services corridor.
  • The distance from Patient Support Services entrance is 10m.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 87cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: tables and desks.
  • Some tables are fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.