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Patient Support Services

Royal Papworth Hospital, Papworth Road, Cambridge Biomedical Campus, Cambridge, CB2 0AY

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Access Guide

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Getting To (Patient Support Services)

Parking (Blue Badge Bays)

  • Car Park View
    • The car park is located at the front of the hospital, in front of the main entrance.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and block paving.
    • There are 6 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 485cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 20m from main accessible entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for Blue Badge holders only.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is restricted to 4 hours.
    • Clearly presented parking signs are available.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located on the right side of the Blue Badge bays car park.
    • There is a dropped kerb with tactile paving from the drop-off point.
    • There are additional standard drop-off bays for patients, visitors and staff.
      These bays have a maximum stay of 30 minutes.
  • Public Car Parks View
    • There is a public car park located along Robinson Way.
    • The name of the car park is Car Park 2 Addenbrooke's Hospital.
    • Designated Blue Badge parking bays are available in the car park.

Entrance (Main Accessible Entrance)

  • This entrance is located at the front of hospital, facing the car park.
  • The approach to the entrance has bollards.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There is an intercom at a height of 121cm.
  • There is a key fob/card reader at a height of 99cm.
  • There is a single automatic door at this entrance.
  • The door opens towards you.
  • There is a push pad at a height of 87cm.
  • The width of the opening is 117cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is a push pad or push button to exit at a height of 91cm.
  • There is step-free level access as you enter.
  • There are planters on the approach to this entrance.

Entrance (Patient Support Services Entrance)

  • This entrance is located on the left side of the atrium.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is a single manual door at this entrance.
  • The door is permanently held open.
  • The width of the opening is 87cm.
  • The door has a high visual contrast.
  • There is step-free level access as you enter.

Department / Service (Patient Support Services)

  • Location and Access View
    • Patient Support Services is located on the left side of the atrium.
    • There is written text signage on or near the door.
    • There is step-free level access into this area.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include manual doors.
    • The flooring is shiny.
    • The walls and floor have a medium visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is not provided.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Facilities and Services View
    • There are 2 consultation/medical rooms available.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: tables and desks.
    • Some tables are fixed.
    • There is not a hearing assistance system.
    • The nearest toilet with adaptations is located along the corridor on the left side of the atrium.

Counter (Cashiers)

  • The counter is located ahead and to the right as you enter Patient Support Services.
  • The distance from the Patient Support Services entrance is 5m.
  • There is step-free level access to the counter.
  • The height of the counter is 86cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Room (Royal Papworth Charity Office)

  • The room is located to the right as you enter the Patient Support Services.
  • The distance from the Patient Support Services entrace is 3m.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 87cm.
  • There is step-free level access throughout the room.
  • Furniture cannot be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is not space for an assistance dog to rest.
  • The walls and floor have a low visual contrast.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: desks.
  • The tables are fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Consultation / Medical Room (Interview Room 1)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Interview Room 1.
  • The room is located at the end of the Patient Support Services corridor, on the left.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 87cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: tables and desks.
  • Some tables are fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were low at the time of the survey.