Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Emergency Assessment Unit - EAU

Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XX

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting To The Hospital

  • By Road View
    • Royal Surrey County Hospital is situated just off the A3. Take the exit signed to the Cathedral and the University. The hospital is clearly signposted from all directions of travel.
    • Parking on the hospital site can be busy so it is worth leaving some extra time to ensure that you are not late for your appointment. There is a free 20 minute pick up and drop off point at the front of the hospital and Blue Badge bays are available next to all entrances. Visitors and patients now have three payment options: Option 1 –Check in/Check out (pay by card) Option 2 – Pay and Display (pay by cash or card) Option 3 – Pay by Mobile App (using the ‘Waytopark’ app) For Option 1 and Option 2, please visit the Pay Machine and select either ‘Check in/Check out’ or ‘Pay and Display’ and then follow the instructions on screen. The Check in/Check out option means that you pay on exit which can be an advantage if you are not entirely sure how long you will need to park. Please note that there are car parking signs providing full instructions if required.
  • By Bus View
    • There is a service provided by Safeguard Buses that goes to the hospital from the Town Centre via the train station departing every seven or eight minutes. You will need to catch Route Five to the hospital and Route Four back into Guildford Town Centre. The buses run at different frequencies at weekends and on public bank holidays. Also available: Arriva No.16/26 (via Fairlands/Woodstreet Circular) Arriva No. 17/27 (via Rydes Hill/Grange Park) A return to Guildford picks up directly outside the Main Hospital Entrance (Bus stop HT1).
  • By Train View
    • The nearest station is Guildford. The station is on the main line between London Waterloo and Portsmouth, with Reading and Dorking connections. A fast, frequent service is available with trains running approximately every 20 minutes. For further information contact the 24 hour Passenger Information line on 08457 48 49 50. From the train station it is possible to travel to the hospital either by bus or taxi.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in the main foyer.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01483 402 757.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found in the Main Hospital foyer.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request and different languages on request.
  • There is an assistance dog toilet or toileting area on the hospital site.
  • The assistance dog toilet or toileting area is located at the front of the hospital.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • There is a Changing Places facility at this hospital which is located on level B.
  • The wheelchairs are located at the Main Hospital Entrance.

Hospital Parking (Main Car Park)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located opposite the main entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 247cm x 480cm (8ft 1.24in x 15ft 8.98in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located in front of the main hospital entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Parking signs are provided .
    • Parking signs are clearly presented.
    • Parking signs are located throughout the car park and at the payment machines in the hospital building.
    • Parking signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located inside the hospital building.
    • There is not a payment machine at a convenient height for wheelchair users.
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 40m (1m 1.60cm) from the Main Hospital entrance.
    • There is a long, steep ramp from the car park to the hospital main entrance. The first half of the ramp has a handrail on the left as you go down and the second half has the handrail on the right. .

Getting To (Emergency Assessment Unit - EAU)

  • The Emergency Assessment Unit - EAU is/are located on level B of the East Wing.
  • Access to the Emergency Assessment Unit - EAU is via the Main Hospital entrance.
  • Enter via the Main Hospital entrance and proceed ahead. Continue past reception located on the right of the foyer. Bear right and proceed along to the end of the corridor and the Emergency Assessment Unit - EAU is located on the right.
  • There is step free access to the Emergency Assessment Unit - EAU.
  • The Emergency Assessment Unit - EAU is approximately 102m from the Main Hospital entrance.
  • Wayfinding signage is provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Main Hospital Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • There is a drop-off point at this entrance.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There are bollards outside this entrance.
    • The minimum width between the bollards/wall is 116cm.
    • The bollard(s) has/have a high visual contrast to prevent them being hazardous to visually impaired people.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 138cm (4ft 6.33in) .
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 110cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 184cm.

Ward (Emergency Assessment Unit - EAU)

  • Ward Information View
    • This is a/an emergency assessment ward.
    • This is a shared ward.
    • There is/are 6 bay(s) available.
    • There is/are 2 side room(s) available.
    • There is/are 33 bed(s) on this ward in total.
  • Ward Access View
    • There is a/are door(s) leading into the ward.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 145cm (4ft 9in).
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 119cm (3ft 11in).
    • There is not a door release button when exiting.
    • There is level access throughout the ward.
    • Staff can provide assistance with using any manual doors within the ward.
    • There is clear signage on the ward.
    • The type of flooring is vinyl/laminate.
    • There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.
  • Reception/Nurses' Station View
    • The height of the ward reception desk is 115cm.
    • There is a lowered section.
    • The height of the lowered section of the desk is 76cm.
    • There is not a hearing assistance system available at the desk.
  • Relatives' Room View
    • There is not a relatives' room for the ward.
  • Ward Features and Patient Facilities View
    • A hearing assistance system is not available on the ward.
    • The ward does not play background music.
    • There is a chair with armrests on both sides.
    • A mobile hoist is available on the ward.
    • There are washroom facilities for patients on the ward.
    • There are toilet facilities for patients on the ward.
  • Visitor Facilities View
    • There are no accessible toilet facilities on the ward for visitors.
    • Accessible toilet facilities for visitors are located in the main hospital foyer.
    • There are no standard toilet facilities on the ward for visitors.
    • Standard toilet facilities for visitors are located in the main hospital foyer.
  • Visiting Times View
    • There are set visiting times for the ward.
    • Visiting times are 1400 to 1600
      18:00 to 20:00.
    • The visiting times are the same for each day.

Waiting Room / Area (Patient Waiting Area)

  • There is a waiting room / area.
  • The waiting room / area is approximately 20m from the Emergency Assessment Unit entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • Some chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • The surface height of the lowest table is 33cm.
  • The surface height of the highest table is 105cm.
  • The tables do contrast visually with the floor.
  • There is not ample room for a wheelchair user to manoeuvre.
  • The manoeuvring space is obstructed by the chairs and tables.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

Washroom (Bay 2 - Shower and Toilet)

  • Washroom Details View
    • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
    • There is/are 5 washroom(s) of this type in the unit.
    • The washroom surveyed is located within bay 2.
    • There is step free access to the washroom surveyed once inside the unit.
    • This washroom is shared.
    • There is Braille, tactile, pictorial, written or text and dementia friendly signage on or near the washroom door.
    • The washroom door(s) open(s) inwards.
    • The door(s) is/are locked by a twist lock.
    • The door may be difficult to open.
    • The width of the door opening is 88cm (2ft 11in).
    • The dimensions of the washroom are 220cm x 284cm (7ft 3in x 9ft 4in).
    • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
    • There is not a red flashing fire alarm beacon within the washroom.
    • There is not a coat hook in the washroom.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The height of the wash basin is 74cm.
    • As you face the wash basin the wall-mounted grab rails are on both sides.
    • The tap type is push button. It is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 98cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The height of the hand dryer is 135cm.
    • Disposal facilities are available.
    • There is a/are female sanitary, pedal bin and clinical waste disposal units.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a rail with a padded back rest.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on both sides.
    • The lateral transfer space on the left is 108cm.
    • The lateral transfer space on the right is 100cm.
    • There is a flush on the transfer side.
    • There are dropdown rails on both sides of the toilet.
    • There are no wall-mounted grab rails for the toilet.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 80cm.
    • There is a shelf next to the toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 90cm.
    • The shelf is located where it is reachable.
    • There is a colostomy changing shelf for standing users next to the toilet.
  • Shower Details View
    • There is a wheel in shower.
    • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The shower head is height adjustable.
    • The shower control type is twist/turn.
    • There is no seat for the shower.
    • There are wall-mounted grab rails available for the shower.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is high.
    • The visual contrast between the internal washroom door and wall is high.
    • The visual contrast between the dropdown rail(s) and wall is high.
    • The toilet seat colour contrast is high.
    • The visual contrast between the shower wall-mounted grab rails and wall is high.
    • The visual contrast between the washroom floor and walls is medium.
    • Lighting levels are low to moderate.

Toilet with Adaptations (Emergency Assessment Unit - Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is Braille, tactile, pictorial, written text and dementia friendly signage on or near the toilet door.
    • This accessible toilet is located to the left as you enter the Emergency Assessment Unit.
    • This accessible toilet is approximately 7m (7yd 1ft) from the Emergency Assessment Unit entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards and outwards.
    • The door is locked by a lever twist.
    • The door may be difficult to open.
    • The width of the accessible toilet door is 89cm (2ft 11in).
    • The dimensions of the accessible toilet are 217cm x 147cm (7ft 1in x 4ft 10in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • The lateral transfer space was obstructed at the time of the survey.
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 110cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a high visual contrast between the internal door and wall.
    • There is a high colour contrast between the external door and wall.
    • There is a high colour contrast between the dropdown rail(s) and wall.
    • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
    • The toilet seat colour contrast is good.
    • There is a high colour contrast between the walls and floor.
    • The lighting levels are moderate to good.

Related Access Guides