You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • Royal Surrey County Hospital is situated just off the A3. Take the exit signed to the Cathedral and the University. The hospital is clearly signposted from all directions of travel.
  • Parking on the hospital site can be busy so it is worth leaving some extra time to ensure that you are not late for your appointment. There is a free 20 minute pick up and drop off point at the front of the hospital and Blue Badge bays are available next to all entrances. Visitors and patients now have three payment options: Option 1 –Check in/Check out (pay by card) Option 2 – Pay and Display (pay by cash or card) Option 3 – Pay by Mobile App (using the ‘Waytopark’ app) For Option 1 and Option 2, please visit the Pay Machine and select either ‘Check in/Check out’ or ‘Pay and Display’ and then follow the instructions on screen. The Check in/Check out option means that you pay on exit which can be an advantage if you are not entirely sure how long you will need to park. Please note that there are car parking signs providing full instructions if required.
• By Bus View
  • There is a service provided by Safeguard Buses that goes to the hospital from the Town Centre via the train station departing every seven or eight minutes. You will need to catch Route Five to the hospital and Route Four back into Guildford Town Centre. The buses run at different frequencies at weekends and on public bank holidays. Also available: Arriva No.16/26 (via Fairlands/Woodstreet Circular) Arriva No. 17/27 (via Rydes Hill/Grange Park) A return to Guildford picks up directly outside the Main Hospital Entrance (Bus stop HT1).
• By Train View
  • The nearest station is Guildford. The station is on the main line between London Waterloo and Portsmouth, with Reading and Dorking connections. A fast, frequent service is available with trains running approximately every 20 minutes. For further information contact the 24 hour Passenger Information line on 08457 48 49 50. From the train station it is possible to travel to the hospital either by bus or taxi.
• Useful Links View
  • Surrey County Council – Bus Routes.
  • To view the web page described above click here (opens in new tab).
  • National Rail.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located in the main foyer.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01483 402 757.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found in the Main Hospital foyer.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request and different languages on request.
• There is an assistance dog toilet or toileting area on the hospital site.
• The assistance dog toilet or toileting area is located at the front of the hospital.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• There is a Changing Places facility at this hospital which is located on level B.
• The wheelchairs are located at the Main Hospital Entrance.

You are on Hospital Parking (Royal Surrey Cancer Centre Car Park Level A). Skip to the next section.

Hospital Parking (Royal Surrey Cancer Centre Car Park Level A)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located at the rear of the hospital.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 8 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 203cm x 480cm (6ft 7.92in x 15ft 8.98in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Parking signs are provided .
  • Parking signs are clearly presented.
  • Parking signs are located throughout the car park and at the payment machines in the hospital building.
  • Parking signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located inside the hospital building.
  • There is not a payment machine at a convenient height for wheelchair users.
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 22m (55.88cm) from the Royal Surrey Cancer Centre Level A entrance.
  • There is a long, steep ramp from the car park to the hospital main entrance.
  • The first half of the ramp has a handrail on the left as you go down and the second half has the handrail on the right.
  • The car park is controlled by Automatic Number Plate Recognition cameras.
  • You only need to pay when you are leaving. The ANPR system identifies the vehicle licence plate upon entering the car park.
  • When leaving, visit a Pay Terminal located at the Main Building entrance.
  • Blue Badge holders receive free parking when registering their Blue Badge onhttps://nexusplatform.co.uk, using the invitation code displayed.
  • Blue Badge holders must pay for their parking unless they register their Blue Badge as per the instructions stated or validate at a console (Main Reception).

You are on Getting To (Nuclear Medicine). Skip to the next section.

Getting To (Nuclear Medicine)

• Nuclear Medicine is/are located on level A of Royal Surrey Cancer Centre.
• Access to Nuclear Medicine is via the Royal Surrey Cancer Centre Entrance Level A.
• Enter the Royal Surrey Cancer Centre through Entrance Level A and proceed straight down the corridor.
• Turn left and Nuclear Medicine is located on the left.
• There is step free access to Nuclear Medicine.
• Nuclear Medicine is approximately 35m from the Royal Surrey Cancer Centre Entrance Level A.
• There are not resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Entrance (Royal Surrey Cancer Centre Entrance Level A). Skip to the next section.

Entrance (Royal Surrey Cancer Centre Entrance Level A)

• This entrance is located off Egerton Road, to the rear of Royal Surrey County Hospital.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single automatic door.
• The door opens by sliding.
• The width of the opening is 120cm.
• There is a small lip on the threshold of the opening.
• The door has a low colour contrast.
• There is a second, single automatic door.
• The door opens by sliding.
• The width of the opening is 120cm.
• There is a small lip on the threshold of the opening.
• The door has a low colour contrast.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:30 - 19:00.
• Tuesday 08:30 - 19:00.
• Wednesday 08:30 - 19:00.
• Thursday 08:30 - 19:00.
• Friday 08:30 - 19:00.
• Saturday Closed.
• Sunday Closed.

You are on Entrance (Nuclear Medicine). Skip to the next section.

Entrance (Nuclear Medicine)

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• Entrance Details View
  • This information is for the entrance located on level A of Royal Surrey Cancer Centre.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 112cm (3ft 8.09in) .
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 142cm.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the right as you enter the department.
  • The reception point is approximately 2m (5.08cm) from the Nuclear Medicine entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 11/06/2026.
  • The hearing assistance system was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed .
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access once inside.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 11/06/2026.
• The hearing assistance system was working at the time of testing.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• Wayfinding signage is not available.
• The type of flooring in walkways and corridors is vinyl/laminate.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are moderate to good.

You are on Consultation / Treatment Room (Clinic Room). Skip to the next section.

Consultation / Treatment Room (Clinic Room)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Clinic Room 01.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) may be difficult to open.
• The width of the door opening is 87cm (2ft 10.25in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is/are height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Gamma Camera). Skip to the next section.

Consultation / Treatment Room (Gamma Camera)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Gamma Camera.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) may be difficult to open.
• The width of the door opening is 85cm (2ft 9.46in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Consultation Room). Skip to the next section.

Consultation / Treatment Room (Consultation Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Consultation Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 86cm (2ft 9.86in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location and Access View
  • Accessible toilet facilities are available.
  • This accessible toilet is located to the left as you enter.
• Baby Changing Facilities View
  • The accessible toilet could not be surveyed as it was radioactive during the time of the survey.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located to the left as you enter the department.
  • The shared toilet(s) is/are approximately 4m (13.12ft) from the Nuclear Medicine entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels in the shared toilets are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Royal Surrey County Hospital Main Building link (new tab) - click here.
• Royal Surrey County Hospital Parking Guide link (new tab) - click here.
• St Luke’s Wing link (new tab) - click here.