Access Guide
Getting To The Hospital
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By Road
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- Royal Surrey County Hospital is situated just off the A3. Take the exit signed to the Cathedral and the University. The hospital is clearly signposted from all directions of travel.
- Parking on the hospital site can be busy so it is worth leaving some extra time to ensure that you are not late for your appointment. There is a free 20 minute pick up and drop off point at the front of the hospital and Blue Badge bays are available next to all entrances. Visitors and patients now have three payment options: Option 1 –Check in/Check out (pay by card) Option 2 – Pay and Display (pay by cash or card) Option 3 – Pay by Mobile App (using the ‘Waytopark’ app) For Option 1 and Option 2, please visit the Pay Machine and select either ‘Check in/Check out’ or ‘Pay and Display’ and then follow the instructions on screen. The Check in/Check out option means that you pay on exit which can be an advantage if you are not entirely sure how long you will need to park. Please note that there are car parking signs providing full instructions if required.
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By Bus
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- There is a service provided by Safeguard Buses that goes to the hospital from the Town Centre via the train station departing every seven or eight minutes. You will need to catch Route Five to the hospital and Route Four back into Guildford Town Centre. The buses run at different frequencies at weekends and on public bank holidays. Also available: Arriva No.16/26 (via Fairlands/Woodstreet Circular) Arriva No. 17/27 (via Rydes Hill/Grange Park) A return to Guildford picks up directly outside the Main Hospital Entrance (Bus stop HT1).
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By Train
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- The nearest station is Guildford. The station is on the main line between London Waterloo and Portsmouth, with Reading and Dorking connections. A fast, frequent service is available with trains running approximately every 20 minutes. For further information contact the 24 hour Passenger Information line on 08457 48 49 50. From the train station it is possible to travel to the hospital either by bus or taxi.
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Useful Links
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- Surrey County Council – Bus Routes.
- To view the web page described above click here (opens in new tab).
- National Rail.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located in the main foyer.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 01483 402 757.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found in the Main Hospital foyer.
- Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request and different languages on request.
- There is an assistance dog toilet or toileting area on the hospital site.
- The assistance dog toilet or toileting area is located at the front of the hospital.
- Water bowls for assistance dogs are available.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is not available at the hospital.
- Mobility aids are available to help patients move around and include; wheelchairs.
- There is a Changing Places facility at this hospital which is located on level B.
- The wheelchairs are located at the Main Hospital Entrance.
Hospital Parking (Main Car Park)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located opposite the main entrance.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 247cm x 480cm (8ft 1in x 15ft 9in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located in front of the main hospital entrance.
- There is a dropped kerb from the drop-off point.
- The dropped kerb does not have tactile paving.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the payment machines in the car park, throughout the car park and at the payment machines in the hospital building.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Payment machines are located inside the hospital building and throughout the car park.
- There is not a payment machine at a convenient height for wheelchair users.
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The hospital entrance is not clearly visible from the car park.
- The route from the car park to the hospital entrance is clearly signposted.
- The nearest designated Blue Badge parking bay is approximately 40m (43yd 2ft) from the Main Hospital entrance.
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Comments
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- There is a long, steep ramp from the car park to the hospital main entrance.
- The first half of the ramp has a handrail on the left as you go down and the second half has the handrail on the right.
Outside Access (Surgical Short Stay Unit - Elective Surgery)
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Entrance Details
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- This information is for the entrance located at the front of the building.
- There is not a drop-off point at this entrance.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is a bell/buzzer.
- The height of the bell/buzzer is 122cm (4ft).
- There is not an intercom.
- There is a hand sanitiser.
- The height of the hand sanitiser is 101cm (3ft 4in).
- There is a door release button when exiting.
- The height of the door release button is 124cm (4ft 1in).
- Standard manual wheelchairs are available for people to borrow at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width but one door is locked.
- The door(s) may be difficult to open.
- The width of the door opening is 72cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
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Ramp/Slope Details
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- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides going up the ramp.
Ward (Surgical Short Stay Unit - Elective Surgery)
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Ward Information
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- This is a/an surgical short stay ward.
- This is a shared ward.
- There is/are 6 bay(s) available.
- There is/are 3 side room(s) available.
- There is/are 33 bed(s) on this ward in total.
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Ward Access
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- There is a/are door(s) leading into the ward.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 158cm (5ft 2in).
- There is not a bell/buzzer.
- There is not an intercom.
- There is a hand sanitiser.
- The height of the hand sanitiser is 92cm (3ft).
- There is not a door release button when exiting.
- There is level access throughout the ward.
- Staff can provide assistance with using any manual doors within the ward.
- There is clear signage on the ward.
- The type of flooring is vinyl/laminate.
- There is some flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
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Reception/Nurses' Station
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- The height of the ward reception desk is 113cm.
- There is not a lowered section.
- There is not a hearing assistance system available at the desk.
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Relatives' Room
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- There is not a relatives' room for the ward.
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Example Side Room
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- There are no side rooms available with an accessible ensuite.
- The width of the door opening into the side room is over 75cm.
- The side room surveyed does not have a ceiling track hoist.
- There is not sufficient space next to the bed for a mobile hoist to operate.
- There is not room for a wheelchair user to manoeuvre around the bed.
- Bedside storage is available.
- The colour contrast between the walls and the floor in the side room is high.
- The lighting levels in the side room are good.
- The width of the door opening into the ensuite is over 75cm.
- There is not a clear unobstructed turning space within the ensuite.
- The fixtures/facilities available in the ensuite include; a toilet and a wash basin.
- The colour contrast between the walls and the floor in the ensuite is high.
- The lighting levels in the ensuite are moderate to good.
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Ward Features and Patient Facilities
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- A hearing assistance system is not available on the ward.
- The ward does not play background music.
- There is a chair with armrests on both sides.
- A mobile hoist is available on the ward.
- There are washroom facilities for patients on the ward.
- There are toilet facilities for patients on the ward.
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Visitor Facilities
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- There are accessible toilet facilities on the ward for visitors.
- There are no standard toilet facilities on the ward for visitors.
- Standard toilet facilities for visitors are located within the main hospital building.
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Visiting Times
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- There are set visiting times for the ward.
- Visiting times are 14:00 to 20:00.
- The visiting times are the same for each day.
Waiting Room / Area (Surgical Short Stay Unit - Elective Surgery Waiting Room)
- There is a waiting room / area.
- The waiting room / area is approximately 2m from the reception.
- There is level access into the waiting room / area.
- There is not a/are not door(s) into the waiting room / area.
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to wait within the seating area.
- No chairs are permanently fixed.
- Some chairs with armrests are available.
- There is ample room for a wheelchair user to manoeuvre.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are moderate to good.
Consultation / Treatment Room (Consent Room)
- There is / are 1 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Consent Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 85cm (2ft 9in).
- The type of flooring is vinyl/laminate.
- There is not room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are no chairs with armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are moderate to good.
Day Room / Lounge Area (Day Room)
- There is a day room/lounge area.
- The day room/lounge area is approximately 6m from the Surgical Short Stay Unit - Elective Surgery entrance.
- There is level access into the day room/lounge area.
- The day room/lounge area is always open.
- There is a/are door(s) into the day room/lounge area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with an open extension leaf.
- The door(s) is/are permanently held open.
- The width of the door opening is 105cm (3ft 5in).
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to manoeuvre.
- There are seats with armrests on both sides.
- No chairs are permanently fixed.
- No tables are permanently fixed.
- The distance between the floor and the lowest table is 41cm (1ft 4in).
- The distance between the floor and the highest table is 46cm (1ft 6in).
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- There is a television.
- Subtitles are not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are moderate to good.
Washroom (Shower Room)
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Washroom Details
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- The washroom surveyed has a shower and a wash basin.
- There is/are 1 washroom(s) of this type in the unit.
- The washroom surveyed is located along the corridor to the left as you enter.
- There is step free access to the washroom surveyed once inside the unit.
- This washroom is shared.
- There is written or text signage on or near the washroom door.
- The washroom door(s) open(s) inwards.
- The door(s) is/are locked by a twist lock.
- The door may be difficult to open.
- The width of the door opening is 85cm (2ft 9in).
- The dimensions of the washroom are 230cm x 290cm (7ft 7in x 9ft 6in).
- The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is not an emergency pull cord alarm.
- There is not a red flashing fire alarm beacon within the washroom.
- There is not a coat hook in the washroom.
- There is a mirror.
- There is not a tall mirror, with suitable specifications, for ease of use.
- There is a wash basin.
- The height of the wash basin is 79cm.
- There are no wall-mounted grab rails for the wash basin.
- The tap type is lever. It is a mixer tap.
- There is a soap dispenser.
- The height of the soap dispenser is 136cm.
- There is a towel dispenser.
- The height of the towel dispenser is 123cm.
- There is not a hand dryer.
- Disposal facilities are available.
- There is a/are pedal bin disposal units.
- The washroom has a non-slip floor.
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Shower Details
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- There is not a wheel in shower.
- The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
- The shower head is height adjustable.
- The shower control type is twist/turn.
- There is no seat for the shower.
- There are not wall-mounted grab rails available for the shower.
- The shower cubicle is accessed via a deep step.
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Colour Contrast and Lighting
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- The colour contrast between the external washroom door and wall is high.
- The colour contrast between the internal washroom door and wall is high.
- The colour contrast between the washroom floor and walls is high.
- Lighting levels are moderate to good.
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Comments
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- The step to get into the shower is 26cm high.
- The shower door opens inwards.
- The shower door is a single door.
- The shower door is easy to open.
- The width of the shower door is 64cm.
Toilet with Adaptations (Bay 4 - Right Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located within bay 4.
- There is step-free access into the accessible toilet.
- This is an interchangeable toilet .
- A key is not required for the accessible toilet.
- There is pictorial, written text and dementia friendly signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens inwards.
- The door is easy to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 85cm (2ft 9in).
- The contrast between the internal door and wall is high.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 177cm x 226cm (5ft 10in x 7ft 5in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The height of the light switch/pull cord is 136cm from floor level.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 77cm.
- The transfer space is obstructed by storage items.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is no dropdown rail.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the left.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and pedal bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 41cm (1ft 4in).
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 98cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 100cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 136cm (4ft 6in).
- The contrast between the towel dispenser and the wall is low.
- There is not a hand dryer.
Toilet with Adaptations (Bay 8 - Transfer Both Sides)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located within bay 8.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is Braille, tactile, pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens inwards.
- The door may be difficult to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 87cm (2ft 10in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is high.
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Toilet Features
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- The dimensions of the accessible toilet are 216cm x 208cm (7ft 1in x 6ft 10in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on both sides.
- The lateral transfer space on the left is 78cm.
- The lateral transfer space on the right is 99cm.
- The transfer space is obstructed by a sanitary bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a sensor flush.
- There are dropdown rails on both sides of the toilet.
- The contrast between the dropdown rail(s) and wall is low.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and pedal bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 91cm (2ft 12in).
- The contrast between the toilet roll holder and the wall is high.
- There is a wash basin.
- The wash basin and tap(s) cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 98cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 98cm (3ft 3in).
- The contrast between the towel dispenser and the wall is medium.
- There is not a hand dryer.
Toilet with Adaptations (Visitor's Toilet- Left Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located past the reception on the right hand side and then on the left along the corridor.
- This accessible toilet is approximately 10m from the Surgical Short Stay - Elective Surgery entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 85cm (2ft 9in).
- The contrast between the internal door and wall is high.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 144cm x 198cm (4ft 9in x 6ft 6in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 75cm.
- The transfer space is obstructed by a waste disposal bin.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and pedal bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a backrest and a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 83cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 100cm (3ft 3in).
- The contrast between the towel dispenser and the wall is low.
- There is not a hand dryer.
Standard Toilet(s) (Patient Toilet)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female toilet is located beside the nurse's station.
- There is step-free access into the toilet(s).
- There is pictorial and written text signage on or near the toilet door.
- The colour contrast between the external toilet door(s) and wall(s) is high.
- The colour contrast between the internal toilet door(s) and wall(s) is high.
- The colour contrast between the walls and floor is high.
- Toilet seats do not have a high colour contrast.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 74cm.
- The wash basin(s) tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser is located above and to the right of the wash basin.
- Lighting levels are moderate to good.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Royal Surrey County Hospital Main Building link (new tab) - click here.
- Royal Surrey County Hospital Parking Guide link (new tab) - click here.