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RSPB Bempton Cliffs

Cliff Lane, Bempton, Bridlington, East Riding of Yorkshire, YO15 1JF

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the right hand side of the café seating area.
    • The toilet with adaptations has a right hand transfer space.
    • The male and female step-free toilet facilities are located to the right hand side of the café seating area.
    • There are out of hours male and female portaloos next to the Visitor Hub. They all have stepped access.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations, to the right hand side of the café seating area.

Parking

  • Car Park View
    • The car park is located next to the Visitor Hub.
    • The car park is open air/surface.
    • The car park surface consists of tarmac, loose chippings and grass.
    • There are 11 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 460cm (depth).
    • There is a marked zone to one side and the rear.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 6m from the Visitor Hub.
    • The most accessible route from the Blue Badge parking has step-free level access, uneven surfaces and automatic doors.
    • There are 3 parking areas. The overflow parking is used at busy times. Parking stewards are available to assist visitors.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is free for all users.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located outside the Visitor Hub.

Ticketing (Welcome Hut)

  • Ticket Counter View
    • There is not a hearing assistance system.
    • The Welcome Hut is staffed, and colleagues greet all visitors on arrival. Visitors do not enter the Welcome Hut. Welcome packs, tickets and information are provided at this point.

Entrance (Visitor Hub)

  • This entrance is located in the centre of the Visitor Hub, past the Welcome Hut.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single automatic door at this entrance.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The door opens towards you.
  • The width of the opening is 86cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high visual contrast.
  • There is a push pad or push button to exit at a height of 100cm.
  • The full opening width of the first entrance door, when the extension leaf is open, is 110cm.
  • There is a second single automatic door.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The second door opens towards you.
  • The width of the opening is 86cm.
  • There is a small lip on the threshold of the opening.
  • The second door has a high visual contrast.
  • There is a push pad or push button to exit at a height of 100cm.
  • The full opening width of the second entrance door, when the extension leaf is open, is 110cm.
  • There is step-free level access as you enter.

Reception (Visitor Hub)

  • The reception is located immediately ahead after entering.
  • The distance from the entrance is 2m.
  • There is step-free level access to reception.
  • The height of the reception desk is 92cm.
  • There is not a lowered section at the desk.
  • The reception has patterned/distracting backgrounds.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.

Shop

  • Getting Around View
    • There is step-free level access throughout all areas.
    • Access throughout may include narrow aisles (less than 120cm).
    • The majority of product aisle widths are between 120cm - 150cm.
    • The flooring is shiny.
    • The visual contrast between the shelving and floor varies between low and high.
    • There may be background noise.
    • Signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • The colour, design and typeface of signs is consistent throughout.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • There is step-free level access to the checkout area.
    • The venue has a payment counter.
  • Payment Counter View
    • The counter surveyed was behind the welcome reception desk.
    • Signage is not provided for the counter.
    • The height of the payment counter is 90cm.
    • There is not a lowered section at the counter.
    • The card payment machine is portable.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels were even at the time of the survey.

Seating Area (Indoor)

  • Location and Access View
    • This indoor seating area is primarily for café users, but is available to all visitors.
    • The most accessible route has step-free level access and narrow walkways.
    • There is step-free level access into this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor visual contrast varies between low and high.
    • The flooring is shiny.
    • Seating available in this area includes: chairs without armrests, benches and high stools.
    • Furniture available in this area includes: tables.
    • Some chairs are fixed.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Exit (Seating Area)

  • There is step-free level access at the exit.
  • There is a single manual door at this exit.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The door is permanently held open.
  • The width of the opening is 86cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high visual contrast.

Seating Area (Outdoor)

  • Location and Access View
    • This area is located outside the Visitor Hub. There is access via the trails, the café and indoor seating area.
    • The most accessible route has step-free level access, uneven surfaces and doors permanently held open.
    • There is step-free level access into this area.
  • Seating Area View
    • Some of the seating area is covered.
    • There is step-free level access throughout the seating area, this may include the use of a lift.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Seating available in this area includes: benches.
    • Furniture available in this area includes: picnic tables and adapted picnic tables.
    • The chairs and tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.

Room (Education and Events Room)

  • The room is located at the side of the main Visitor Hub.
  • The distance from the Blue Badge parking is 10m.
  • The most accessible route to the room has a slight ramp or slope and uneven surfaces.
  • There is written text signage on or near the door.
  • There is step-free access via ramp into the room.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • There are 2 steps with no handrails.
  • The steps are unmarked.
  • There is a single gate with an opening width of 110cm, before to the ramp.
  • There is a single manual door with a high visual contrast.
  • The door is permanently held open.
  • The width of the opening is 84cm.
  • This door will be held open by one of the RSPB team.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs without armrests.
  • There is not a hearing assistance system.
  • There may be background noise in this room.
  • Lighting levels were even at the time of the survey.
  • This area is primarily used for school groups, but other activities are held here where the seating and layout may change.
    There is a separate stepped entrance into this room with an opening width of 80cm. .

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the right hand side of the café seating area.
    • The distance from the Visitor Hub entrance is 10m.
    • The most accessible route to the toilet has doors permanently held open and step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens by sliding and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 88cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 203cm (width) x 229cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 145cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 108cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 95cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 118cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 94cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin, a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 85cm.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were even at the time of the survey.