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RSPB Conwy - Visitor Hub and Facilities

Llandudno Junction, North Wales Expressway, Conwy, LL31 9XZ

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • The toilets with adaptations are located next to the standard toilets, to the side of the cafe.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Shared step-free standard toilet facilities are located to the side of the cafe.
  • Changing Facilities View
    • Parent and baby changing facilities are located in clearly marked standard and accessible toilets to the side of the cafe.

Parking

  • Car Park View
    • The car park is located in front of the venue.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and loose chippings.
    • The height of the restriction barrier is 175cm.
    • There are 8 designated Blue Badge parking bays available.
    • The Blue Badge bays are signposted and have markings which are faded.
    • The surveyed Blue Badge parking bay dimensions are 260cm (width) x 470cm (depth).
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 15m from the entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is free for all users.
    • There is additional parking for visitors who want to access the Grey Heron Trail near the entrance to the car park.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

RSPB Book Recycle Kiosk

  • The room is located to the right side of the building, in the car parking area.
  • The distance from the entrance is 15m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is written text signage on or near the door.
  • There is one step into the room.
  • There are no handrails for the step.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the step is 19cm.
  • This kiosk is open in good weather but not staffed.
  • There are double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 120cm.
  • The doors have a high colour contrast.
  • There is step-free level access throughout.
  • There is space for an assistance dog to rest.
  • The walls and floor have a medium colour contrast.
  • Seating available in this room includes: chairs without armrests.
  • Furniture available in this room includes: tables.
  • None of the tables are fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Visitor Centre Entrance

  • This entrance is located to the left hand side of the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide.
  • There is a handrail on the left going up.
  • There are 3 steps as you enter.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps have some clear markings.
  • The steps have tactile markings at the top.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is between 30cm-45cm.
  • There is a single manual door.
  • The door is permanently held open.
  • The width of the opening is 121cm.
  • The door has a low colour contrast.
  • There is a second, single manual door.
  • The door opens towards you.
  • The door is easy to open.
  • There is a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The width of the opening is 100cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high colour contrast.
  • The outer door at this entrance is a roller shutter that is permanently open.

Shop and Ticket Office

  • Shop View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are between 120cm - 150cm.
    • Some aisles did have obstructions at the time of the survey, these included: product displays and pillars.
    • Product displays/containers that may be more difficult for some to reach or open include: low shelving.
    • There is no (or very little) background noise.
    • There is wayfinding signage.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey.
  • Payment Counters and Checkouts View
    • The payment counter is located ahead and to the right after entering.
    • Signage is not provided for the counter.
    • The height of the counter is 95cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 76cm.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 93cm.
    • The payment machine is portable.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels were even at the time of the survey.
    • There is also a membership welcome and information payment counter which was surveyed.
    • The payment counter is located ahead after entering.
    • Signage is provided for the counter.
    • Signage is clearly visible with high contrasting colours.
    • The height of the counter is 98cm.
    • There is not a lowered section at the counter.
    • There is a clearly signed portable hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels were even at the time of the survey.

Shop and Ticket Office Exit

  • The exit area is clearly signed.
  • There is step-free level access at the exit.
  • There is a single manual door.
  • The door opens away from you.
  • There is a locked extension leaf.
  • The width of the opening is 100cm.
  • The door has a low colour contrast.
  • There is step-free access via a portable ramp as you exit.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide.

Access to Cafe

  • The cafe is located across from the main visitor hub, shop and ticket office.
  • The most accessible route has step-free level access.
  • This route has uneven surfaces.

Cafe

  • Location and Access View
    • There is step-free level access into this area.
    • The doors were previously automatic but have been converted to manual operation only.
    • There are double manual doors.
    • The doors open towards you.
    • The doors are easy to open.
    • One of the doors was locked at the time of the survey.
    • The locked door can be opened on request.
    • The width of the opening is 78cm.
    • The doors have a low colour contrast.
    • This area has a counter where food and drink can be ordered.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located ahead and to the left after entering.
    • There is step-free level access to the counter.
    • The height of the counter is 90cm.
    • There is not a lowered section at the counter.
    • The counter has mirrors which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 90cm.
    • The payment machine is portable.
    • The height of the tray rail is 85cm.
    • There is a bell to ring for service on the service counter.
    • The self-service counter was surveyed.
    • The counter is located to the right of the main service counter.
    • There is step-free level access to the counter.
    • This counter is for guests to access cutlery, sugar and condiments.
    • The height of the counter is 90cm.
    • There is not a lowered section at the counter.
  • Service View
    • This area also has colleagues who can provide assistance with ordering.
    • Full table service is available on request only.
    • Menus types include: wall-mounted and countertop.
    • The following dietary requirements can be catered for: dairy free, lactose free, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is a fixed hearing assistance system which is not clearly signed.
    • The hearing assistance system was tested and working at the time of the survey.
  • Seating Area View
    • The hearing assistance system is located at the service counter.
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: tables and coffee tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels vary due to the use of large glazed walls.
    • There is a rear exit from the cafe that normally offers a step-free route to the toilets.
    • At the time of survey, this route was obstructed by a large cable cover.
    • There are double doors at this exit.
    • One of the doors is locked but can be opened on request.
    • The single door opens away, with an opening width of 77cm .

Toilet with Adaptations (Left Hand Transfer - Baby Change - Cafe)

  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Location View
    • The toilet surveyed is located to the side of the cafe – the left hand door of the 2 toilets with adaptations.
    • The distance from the cafe front entrance is 35m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has bollards.
  • Access View
    • There is step-free access via ramp into the facility.
    • The ramp has a slight gradient.
    • The ramp is between 75cm and 150cm wide.
    • There are no handrails for the ramp.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a low colour contrast.
    • The door requires effort to open.
    • The width of the opening is 101cm.
    • The door has a locking handle.
    • Internally the door has a low colour contrast.
    • There is a grab rail on the internal door with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 156cm (width) x 230cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 88cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet has a padded backrest.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 122cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 125cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium colour contrast.
    • The hand dryer is 100cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 107cm from the floor.
    • The height of the baby change facility when in use is 77cm.
    • The walls and floor colour contrast varies between low and high.

Toilet with Adaptations (Right Hand Transfer - Cafe)

  • Location View
    • The toilet surveyed is located to the side of the cafe – the right hand door of the 2 toilets with adaptations.
    • The distance from the cafe front entrance is 32m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has bollards.
  • Access View
    • There is step-free access via ramp into the facility.
    • The ramp has a slight gradient.
    • The ramp is between 75cm and 150cm wide.
    • There are no handrails for the ramp.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a low colour contrast.
    • The door requires effort to open.
    • The width of the opening is 101cm.
    • The door has a locking handle.
    • Internally the door has a low colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 154cm (width) x 229cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 88cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet has a padded backrest.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 110cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 110cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 102cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There is one coat hook.
    • The coat hook is 107cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Outdoor Seating and Picnic Area

  • Location and Access View
    • There is outdoor seating after exiting the shop.
    • The most accessible route has slight ramps.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is step-free level access to this area.
    • There is an opening without doors.
    • The width of the opening is more than 200cm.
  • Seating Area View
    • The seating area is uncovered.
    • There is step-free level access throughout the majority of the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: benches.
    • Seating is fixed.
    • There is background noise in this area which varies depending on the time of day.
    • There are picnic benches, some with cutaways for wheelchair users.

Outdoor Play Area

  • About View
    • The following is available in this area: a playground and walkways.
  • Getting Around View
    • There are surfaced footpaths throughout.
    • Surfaced footpaths consist of: concrete, tarmac and block paving.
    • The majority of the surfaced footpaths are wide enough for wheelchair users.
    • Some footpaths have sections with potential obstacles such as: uneven surfaces and building works.
    • There is wayfinding signage in this area.
    • There are seats situated along the paths for people to rest.
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via slopes: some raised activity areas.
  • Playground View
    • Some of the play equipment is within easy reach for seated and standing users and users of different heights.
    • The following play experiences are available: swinging, sliding, rocking, rotating, climbing, balancing, crawling and social play (e.g. water or sand pits, talk tubes, hopscotch, roundabouts, see-saws).
    • Routes around the play equipment are firm and even.
    • The majority of routes around the play equipment are at least 150cm wide.

Education and Events Space

  • The room is located to the rear of the visitor hub, accessible via the central seating area and playground.
  • The distance from the exit is 18m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has uneven surfaces.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There are double manual doors.
  • The doors open towards you.
  • The doors are easy to open.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The width of the opening is 100cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs with armrests and chairs without armrests.
  • Furniture available in this room includes: tables, coffee tables and desks.
  • None of the tables and desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television with subtitles and a wash basin.
  • There is background noise in this room which varies depending on the function/event.
  • Announcements are in person.
  • Lighting levels were even at the time of the survey.