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Argos - Old Kent Road

Unit 3 & 4 Southernwood Retail Park, London, SE1 5JJ

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Access Guide

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Overview

Parking

  • Car Park View
    • The car park is located off Humphrey Street, in front of the store entrance.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 6 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 400cm (depth).
    • There is a marked zone to one side and the rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 1m from the store entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • This route has bollards.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance

  • This entrance is located at the front of the store.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 165cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.

Shop Floor

  • Shop Floor View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are over 180cm.
    • Some aisles did have obstructions at the time of the survey, these included: pillars.
    • There is background noise.
    • There is overhead signage.
    • Signage is clearly visible with high contrasting colours.
    • The colour, design and typeface of signage is consistent throughout.
    • The height of the standard browse and pay screens range from 111cm to 136cm from the floor.
    • The card payment machine is at a height of 122cm.
    • The payment machine at the standard browse and pay screens is at a fixed height.
    • A lowered browse and pay screen is available.
    • The height of the lowered browse and pay screen ranges from 92cm to 108cm from the floor.
    • The card payment machine is at a height of 108cm.
    • The payment machine at the lowered browse and pay screens is at a fixed height.
    • There is not a clear knee recess beneath the lowered browse and pay screen.
    • Assistance is available at the browse and pay screens.
    • Seating available for customers includes: benches.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Payment Counter

  • The store has payment counters.
  • There is step-free level access to the staffed checkout area.
  • Payment Counter View
    • The payment counter surveyed is located at the rear of the store.
    • Signage is not provided for the counter.
    • The height of the counter is 97cm.
    • There is a lowered section at the counter (a writing shelf).
    • The height of the lowered section is 78cm.
    • The counter has a television which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 120cm.
    • The payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Collections or Returns

  • The collection point is located at the rear of the store, on the left side of the payment counter.
  • The most accessible route to the collection point has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the collection point.
  • The height of the counter is 97cm.
  • There is a lowered section at the counter (a writing shelf).
  • The height of the lowered section is 78cm.
  • The counter has a television which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • The height of the touchscreen display ranges from 120cm to 160cm from the floor.
  • The touchscreen also has the following accessibility aids: a Call for Assistance button.
  • The card payment machine is at a height of 110cm.
  • The payment machine is at a fixed height.
  • A lowered touchscreen is also available.
  • The height of the lowered touchscreen display ranges from 110cm to 150cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The card payment machine is at a height of 97cm.
  • The payment machine is at a fixed height.
  • There is background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: benches.