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Overview

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• About View
  • View information on what is at this store.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point.
  • The nearest train station is Abbey Wood.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is also the main entrance.
  • There are 4 other entrances.
  • All of the other entrances have step-free level access.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • The store (from all entrances) can be accessed via a standard lift.
  • The store is located on the first floor of the building.
• Checkouts View
  • Staffed checkouts available include: standard trolley checkouts.
  • Self-service checkouts available include touchscreens for: basket and trolley or basket (combined) shops.
  • Assistance is available at the self-serve checkouts.
  • A customer service counter is available.
• Accessibility Services and Support View
  • Seating is available.
  • There are fixed hearing assistance systems.
  • You can borrow or hire the following equipment: manual wheelchairs and mobility scooters.
  • The following trolleys are available to use: adapted trolleys and adapted child trolleys with padded seats.
  • Equipment can be borrowed or hired from Customer Services.
  • British Sign Language can be provided virtually.
  • View information on virtual BSL interpretation available (opens new tab).
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Colleague assisted shopping is available.

You are on Toilet and Changing Facilities Overview. Skip to the next section.

Toilet and Changing Facilities Overview

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located in Costa Coffee.
  • The toilet with adaptations has a right hand transfer space.
  • Female and male step-free standard toilet facilities are located in Costa Coffee.
  • The male standard toilet was out of service at the time of the survey.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located off Harrow Manorway, underneath the store.
  • The car park is open air/surface and sheltered.
  • The car park surface consists of tarmac.
  • The height of the restriction barrier is 300cm.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 480cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 120cm.
  • The nearest designated bay is 24m from the lift.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is free for all users.
  • Free parking is restricted to 3 hours.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located in the car park, to the left of the entrance to the lifts.
  • There is a dropped kerb without tactile paving from the drop-off point.

You are on Store Entrance - Felixstowe Road. Skip to the next section.

Store Entrance - Felixstowe Road

• This entrance is located at the end of a walkway off Felixstowe Road.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 248cm.
• The doors have a medium colour contrast.
• There is a second set of double automatic doors.
• The doors open by sliding.
• The width of the opening is 202cm.
• The doors have a low colour contrast.
• There is step-free level access via lift as you enter.
• The lift bypasses the steps.

You are on Cash Machine. Skip to the next section.

Cash Machine

• There is one ATM.
• The ATM is located just beyond the Felixstowe Road store entrance.
• The ATM is clearly signed.
• This ATM is a Talking ATM.
• Headphones for the ATM cannot be provided.
• This is a cash withdrawal ATM.
• The ATM controls/features are not within 120cm.
• The cash machine was not working at the time of the survey.

You are on Store Entrance - Harrow Manorway. Skip to the next section.

Store Entrance - Harrow Manorway

• This entrance is located off Harrow Manorway.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 222cm.
• The doors have a medium colour contrast.
• There is step-free level access via lift as you enter.
• The lift bypasses the steps.

You are on Car Park Entrance - Lifts. Skip to the next section.

Car Park Entrance - Lifts

• This entrance is located in the car park.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 242cm.
• The doors have a medium colour contrast.
• There is step-free level access via lift as you enter.
• The lift bypasses the steps.
• There is a similar entrance which gives access to the travelator and the other end of the entrance hall.

You are on Lift to Store. Skip to the next section.

Lift to Store

• The lift surveyed is located to the left as you enter via the car park entrance.
• The distance from the car park entrance is 8m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • The store (from the entrance and car park level) can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings.
  • The control buttons have a low colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 170cm.
  • The internal dimensions of the lift are 196cm (width) x 280cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a varying colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, an audible announcer and an intercom hearing assistance system.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.
  • The other lift was out of service at the time of the survey.

You are on Travelators to Store. Skip to the next section.

Travelators to Store

• The travelators surveyed are located in the entrance hall.
• The store (from the entrance and car park level) can be accessed by travelator.
• The foot (start) and head (end) of the travelators are clearly marked.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Stairs to Store. Skip to the next section.

Stairs to Store

• The stairs are located in the entrance hall.
• The store (from the entrance and car park level) can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Customer Services. Skip to the next section.

Customer Services

• The counter is located to the right as you enter.
• The distance from the lift is 28m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 96cm.
• There is a lowered section at the counter (a writing shelf).
• The height of the lowered section is 77cm.
• The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 114cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There may be background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Shop Floor. Skip to the next section.

Shop Floor

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are over 180cm.
• Some aisles did have obstructions at the time of the survey, these included: pillars and additional stock.
• Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and open top cabinets.
• Some flooring is shiny.
• There may be background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: benches.
• Lighting levels were even at the time of the survey.

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• Click and Collect View
  • Customers can obtain online items from the collection point in the car park.

You are on Argos. Skip to the next section.

Argos

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• Location and Route View
  • Argos is located in the rear right corner of the store.
  • The distance from the lift to Argos is 60m.
  • The most accessible route to Argos has step-free level access.
• Shop Floor View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 150cm - 180cm.
  • There may be background noise.
  • There is overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • The height of the standard browse and pay screens range from 108cm to 127cm from the floor.
  • The card payment machine is at a height of 104cm.
  • The payment machine at the standard browse and pay screens is at a fixed height.
  • Lowered browse and pay screens are available.
  • The height of the lowered browse and pay screens range from 89cm to 100cm from the floor.
  • The card payment machine is at a height of 85cm.
  • The payment machine at the lowered browse and pay screens is at a fixed height.
  • There is not a clear knee recess beneath the lowered browse and pay screen.
  • Assistance is available at the browse and pay screens.
  • Seating available for customers includes: benches.
  • Lighting levels were even at the time of the survey.
• Click and Collect View
  • Customers can obtain online items from the payment counter.
• Pay Counter View
  • The height of the counter is 92cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 118cm.
  • The payment machine is at a fixed height.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
• Collections and Returns View
  • The height of the counter is 92cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 118cm.
  • The payment machine is at a fixed height.
  • There is not a hearing assistance system.

You are on Self-Service Checkouts (Smaller Shop). Skip to the next section.

Self-Service Checkouts (Smaller Shop)

• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket shops.
• Lowered self-service touchscreens are not available.

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• Standard Touchscreens View
  • The self-service checkout surveyed was a basket shop touchscreen.
  • The height of the touchscreen display ranges from 110cm to 130cm from the floor.
  • The touchscreen has the following accessibility aids: a volume control and a Call for Assistance button.
  • The height of the scanner is 87cm.
  • The height of the loading area is 65cm.
  • The height of the packing area is 50cm.
  • The height of the cash payment controls range from 63cm to 80cm from the floor.
  • The card payment machine is at a height of 124cm.
  • The payment machine is portable.
  • The width of the exit barrier opening is 151cm.
  • Assistance is available at the self-serve checkouts.

You are on Self-Service Checkouts (Bigger Shop). Skip to the next section.

Self-Service Checkouts (Bigger Shop)

• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket and trolley combined shops.
• Lowered self-service touchscreens are not available.

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• Standard Touchscreens View
  • The self-service checkout surveyed was a basket and trolley shop touchscreen.
  • The height of the touchscreen display ranges from 110cm to 130cm from the floor.
  • The touchscreen has the following accessibility aids: a volume control and a Call for Assistance button.
  • The height of the scanner is 87cm.
  • The height of the loading area is 62cm.
  • The height of the packing area is 60cm.
  • The height of the cash payment controls range from 63cm to 89cm from the floor.
  • The card payment machine is at a height of 114cm.
  • The payment machine is portable.
  • The width of the exit barrier opening is 158cm.
  • Assistance is available at the self-serve checkouts.

You are on Served Checkouts (Trolley). Skip to the next section.

Served Checkouts (Trolley)

• The store has standard trolley checkouts.
• There is step-free level access to the staffed checkout area.

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• Trolley Checkouts View
  • The trolley checkout surveyed was 25.
  • Signage is provided for the trolley checkouts.
  • Signage is clearly visible with high contrasting colours.
  • The height of the loading area is 92cm.
  • The height of the packing area is 93cm.
  • The card payment machine is at a height of 110cm.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Right-Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right-Hand Transfer)

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• Location View
  • The toilet surveyed is located in Costa Coffee.
  • The distance from the lift is 60m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is tactile, pictorial, written text and 'Not All Disabilities Are Visible' signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 91cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door with a medium colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 225cm (width) x 260cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 120cm (from the side of the toilet pan).
  • There is a lever flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a medium colour contrast.
  • The toilet roll holder is 87cm from the floor.
  • The wash basin has a lever tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 75cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The soap dispenser has a medium colour contrast.
  • The soap dispenser is 90cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium colour contrast.
  • The hand dryer is 99cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 147cm and 165cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room. Skip to the next section.

Parent and Baby Room / Feeding Room

• The room is located in Costa Coffee.
• The distance from the lift is 62m.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is Braille and pictorial signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 97cm.
• The door has a high colour contrast.
• Internally the door has a high colour contrast.
• The height of the baby change facility when in use is 90cm.
• There is also a toilet, a wash basin, a hand dryer, a mirror and a coat hook in the room.
• The wash basin has a push tap.
• The room has a waste bin and a nappy/incontinence items bin.
• Seating available in this room includes: chairs with armrests.
• The walls and floor have a high colour contrast.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.