You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on what is at this store.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point.
  • The nearest train station is Beaconsfield.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Trainline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is also the main entrance.
  • There is 1 other entrance.
  • There is step-free level access via lift at the other entrance.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • The upper level of the multi-storey car park can be accessed via a standard lift.
• Checkouts View
  • Staffed checkouts available include: standard trolley checkouts.
  • Self-service checkouts available include touchscreens for: basket, trolley or basket (combined) and scanner shops.
  • Assistance is available at the self-serve checkouts.
  • A customer service counter is available.
• Accessibility Services and Support View
  • Seating is available.
  • There are fixed hearing assistance systems.
  • You can borrow or hire the following equipment: manual wheelchairs and mobility scooters.
  • The following trolleys are available to use: adapted trolleys for wheelchairs and adapted child trolleys with padded seats.
  • Equipment can be borrowed or hired from Customer Services.
  • British Sign Language can be provided virtually.
  • View information on virtual BSL interpretation available (opens new tab).
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Colleague assisted shopping is available.

You are on Toilet and Changing Facilities Overview. Skip to the next section.

Toilet and Changing Facilities Overview

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located to the far left as you enter, next to Starbucks.
  • The toilet with adaptations has a left hand transfer space.
  • Female and male step-free standard toilet facilities are located to the far left as you enter, next to Starbucks.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located off Maxwell Road.
  • The car park is open air/surface and multi-storey.
  • The car park surface consists of tarmac.
  • The height of the restriction barrier is 230cm.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 480cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 120cm.
  • The nearest designated bay is 13m from the store entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • This route has bollards.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is free for all users.
  • Free parking is restricted to 3 hours.
• Electric Vehicle Charging Points View
  • Electric Vehicle charging points are not available.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located in the open air section of the car park, to the left of the store entrance.
  • There is a dropped kerb without tactile paving from the drop-off point.

You are on Access to the store from Maxwell Road. Skip to the next section.

Access to the store from Maxwell Road

• This section details pedestrian access to the store from Maxwell Road.
• The most accessible route has step-free access via a ramp.
• The ramp has a slight gradient.
• The ramp is over 150cm wide.
• There are handrails on both sides.
• There are 6 steps.
• There are handrails on both sides and also a central handrail.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The steps have tactile markings at the top.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.

You are on Cash Machine. Skip to the next section.

Cash Machine

• There is one ATM.
• The ATM is located on the outer wall, to the right of the store entrance.
• The ATM is clearly signed.
• The approach to the ATM has pillars.
• This ATM is a Talking ATM.
• Headphones for the ATM cannot be provided.
• This is a cash withdrawal ATM.
• The ATM controls/features are not within 120cm.

You are on Store Entrance. Skip to the next section.

Store Entrance

• This entrance is located at the front of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 218cm.
• The doors have a low colour contrast.
• There is a second set of double automatic doors.
• The doors open by sliding.
• The width of the opening is 147cm.
• The doors have a low colour contrast.
• There are security barriers at the entrance.
• The maximum width between them is 142cm.

You are on Entrance on the Upper Level of the Car Park. Skip to the next section.

Entrance on the Upper Level of the Car Park

• This entrance is located on the upper level of the car park.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double manual doors.
• The doors open away from you.
• The doors require effort to open.
• The width of the opening is 148cm.
• The doors have a high colour contrast.
• There is step-free level access via lift as you enter.
• The lift bypasses the steps.
• There are 19 steps as you enter.
• There are handrails on both sides, that are within reach.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 19cm.
• The depth of the steps is not between 30cm-45cm.
• The doors are automatic but were not working at the time of the survey.

You are on Lift on the Upper Level of the Car Park. Skip to the next section.

Lift on the Upper Level of the Car Park

• The lift surveyed is located immediately beyond the entrance on on the upper level of the car park.
• The distance from the entrance on the upper level of the car park is 7m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • The upper level of the car park (Level 1) and the store (Ground) can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1600kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 118cm.
  • The internal dimensions of the lift are 190cm (width) x 250cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a varying colour contrast.
  • Some of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator and an intercom hearing assistance system.
  • Lighting levels were low at the time of the survey.

You are on Customer Services. Skip to the next section.

Customer Services

• The counter is located to the right as you enter.
• The distance from the store entrance is 15m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 95cm.
• There is a lowered section at the counter (a writing shelf).
• The height of the lowered section is 76cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 111cm.
• The payment machine is at a fixed height.
• There is not a hearing assistance system.
• There may be background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Travel Money. Skip to the next section.

Travel Money

• The counter is located to the right as you enter.
• The distance from the store entrance is 17m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 96cm.
• There is a lowered section at the counter (a writing shelf).
• The height of the lowered section is 77cm.
• The counter has a television and screens which may affect the ability of someone to lip read.
• The card payment machine is at a height of 100cm.
• The payment machine is at a fixed height.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There may be background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Shop Floor. Skip to the next section.

Shop Floor

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are over 180cm.
• Some aisles did have obstructions at the time of the survey, these included: product displays and pillars.
• Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding door display cabinets.
• The flooring is shiny.
• There may be background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: chairs without armrests.
• Lighting levels were even at the time of the survey.

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• Click and Collect View
  • Customers can obtain online items from the collection point on the lower level of the multi-storey car park.

You are on Argos. Skip to the next section.

Argos

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• Location and Route View
  • Argos is located in the rear right corner of the store.
  • The distance from the store entrance to Argos is 60m.
  • The most accessible route to Argos has step-free level access.
• Shop Floor View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • Some aisles did have obstructions at the time of the survey, these included: additional stock.
  • There is no (or very little) background noise.
  • There is overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • The height of the standard browse and pay screens range from 108cm to 126cm from the floor.
  • The card payment machine is at a height of 100cm.
  • The payment machine at the standard browse and pay screens is at a fixed height.
  • Assistance is not available at the browse and pay screens.
  • Lighting levels were even at the time of the survey.
• Click and Collect View
  • Customers can obtain online items from the payment counter.
• Pay Counter View
  • The height of the counter is 92cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 118cm.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
• Collections and Returns View
  • The height of the counter is 92cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 118cm.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.

You are on SmartShop. Skip to the next section.

SmartShop

• SmartShop is available.
• View information on SmartShop (opens new tab).

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• SmartShop Handset Wall View
  • The SmartShop scanners are located immediately beyond the entrance.
  • The SmartShop holsters range in height from 65cm to 120cm from the floor.
  • Assistance is available to help customers with SmartShop.
• Checkout Area View
  • There is step-free level access to the checkout area.
  • The height of the touchscreen display ranges from 125cm to 147cm from the floor.
  • The touchscreen has the following accessibility aids: a volume control and a Call for Assistance button.
  • The card payment machine is at a height of 120cm.
  • The payment machine is portable.
  • Assistance is available at the touchscreens.
  • The receipt reader to exit is at a height of 116cm.
  • The width of the exit barrier opening is 155cm.

You are on Self-Service Checkouts (Smaller Shop). Skip to the next section.

Self-Service Checkouts (Smaller Shop)

• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket shops.
• Lowered self-service touchscreens are not available.

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• Standard Touchscreens View
  • The self-service checkout surveyed was a basket shop touchscreen.
  • The height of the touchscreen display ranges from 105cm to 135cm from the floor.
  • The touchscreen has the following accessibility aids: a volume control and a Call for Assistance button.
  • The height of the scanner is 87cm.
  • The height of the loading area is 63cm.
  • The height of the packing area is 59cm.
  • The card payment machine is at a height of 120cm.
  • The payment machine is portable.
  • Assistance is available at the self-serve checkouts.

You are on Self-Service Checkouts (Bigger Shop). Skip to the next section.

Self-Service Checkouts (Bigger Shop)

• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket and trolley combined shops.
• Lowered self-service touchscreens are not available.

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• Standard Touchscreens View
  • The self-service checkout surveyed was a basket and trolley shop touchscreen.
  • The height of the touchscreen display ranges from 110cm to 130cm from the floor.
  • The touchscreen has the following accessibility aids: a volume control and a Call for Assistance button.
  • The height of the scanner is 87cm.
  • The height of the loading area is 58cm.
  • The height of the packing area is 59cm.
  • The card payment machine is at a height of 118cm.
  • The payment machine is portable.
  • The receipt reader to exit is at a height of 107cm.
  • The width of the exit barrier opening is 150cm.
  • Assistance is available at the self-serve checkouts.

You are on Served Checkout (Trolley). Skip to the next section.

Served Checkout (Trolley)

• The store has standard trolley checkouts.
• There is step-free level access to the staffed checkout area.

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• Trolley Checkouts View
  • The trolley checkout surveyed was 21.
  • Signage is provided for the trolley checkouts.
  • Signage is clearly visible with high contrasting colours.
  • The height of the loading area is 90cm.
  • The height of the packing area is 92cm.
  • The card payment machine is at a height of 114cm.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Left-Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left-Hand Transfer)

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• Location View
  • The toilet surveyed is located to the far left as you enter, next to Starbucks.
  • The distance from the store entrance is 55m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is Braille, tactile, pictorial, written text and 'Not All Disabilities Are Visible' signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 96cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door with a medium colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 186cm (width) x 260cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 120cm (from the side of the toilet pan to the wall).
  • There is a lever flush for the toilet.
  • The flush is on the non transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high colour contrast.
  • The toilet has a padded backrest.
  • There is not a wall mounted toilet roll holder.
  • The wash basin has a push tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The soap dispenser has a medium colour contrast.
  • The soap dispenser is 95cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium colour contrast.
  • The hand dryer is 95cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 127cm and 137cm from the floor.
  • The height of the baby change facility when in use is 74cm.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey.