Access Guide
Retail Overview
- About View
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Parking and Public Transport
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- The venue does not have its own car park.
- There is on-street Blue Badge Bay parking.
- The nearest step-free train station is London Bridge.
- The nearest underground station is London Bridge.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free access via slope at the most accessible entrance.
- There is step-free level access throughout.
- There are no toilet facilities.
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Checkouts
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- Staffed checkouts available include: payment counters.
- Self-service checkouts available include touchscreens for: basket shops.
- A customer service counter is available.
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Getting Help and Assistance
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- Assistance is available at the self-serve checkouts.
- There is no seating available.
- There is a fixed hearing assistance system.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: an ATM machine.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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On-street Parking
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- On-street designated Blue Badge parking is available.
- The on-street designated Blue Badge parking bays are located on Tower Bridge Road.
- The Blue Badge bays are signposted but have no markings.
- There is up to 3 hours free parking for Blue Badge holders.
ATMs
- The ATM is located to the right as you face the Tower Bridge Road entrance.
- The ATM is clearly signed.
- The ATM is a Talking ATM.
- The store does not have headphones that customers can use with any ATMs.
- The machine surveyed was a cash withdrawal ATM.
- The height of the ATM features vary between 80cm and 113cm.
Entrance (Tower Bridge Road)
- This entrance is located on Tower Bridge Road.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is stepped access at the entrance.
- There is 1 step.
- The step is clearly marked.
- The height of the step is not between 15cm and 18cm.
- The height of the highest step is 11cm.
- There is a single automatic door at this entrance.
- The door opens by sliding.
- The width of the opening is 105cm.
- There is a small lip on the threshold of the opening.
- The door has a low visual contrast.
- The minimum width between the security barriers is 100cm.
- There is step-free level access as you enter.
Entrance (Bermondsey Square)
- This entrance is located on Bermondsey Square.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a slight gradient.
- There is a single automatic door at this entrance.
- The door opens by sliding.
- The width of the opening is 115cm.
- There is a small lip on the threshold of the opening.
- The door has a low visual contrast.
- The minimum width between the security barriers is 97cm.
- There is step-free level access as you enter.
Payment Counter (Customer Service)
- The counter is located next to the self-service checkouts.
- There is step-free level access to the counter.
- The height of the counter is 108cm.
- There is a lowered section at the counter.
- The height of the lowered section is 70cm.
- The card payment machine is at a height of 126cm.
- The card payment machine is portable.
- The counter has glazed screens.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There may be background noise in this area.
- Lighting levels were even at the time of the survey.
Supermarket
- There is step-free level access throughout all areas.
- The majority of main aisle widths are between 150cm - 180cm.
- The majority of product aisle widths are between 150cm - 180cm.
- Product displays/containers include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding door display cabinets.
- There may be background noise.
- Signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Lighting levels were even at the time of the survey.
Self-Service Checkouts (Cash or Card Payment)
- The store has self-service touchscreens for basket shops.
- There is step-free level access to self-service checkouts.
- Lowered self-service touchscreens are not available.
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Standard Touchscreens
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- The self-service checkout surveyed was a standard touchscreen.
- The self-service touchscreen surveyed was 61.
- The height of the self-serve touchscreen display ranges from 108cm to 130cm from the floor.
- The self-service touchscreens have the following accessibility features: a volume control, a call for assistance button and lowered loading/packing areas.
- The height of the scanner is 87cm.
- The height of the packing area is 50cm.
- The height of the loading area is 66cm.
- The card payment machine is at a height of 128cm.
- The card payment machine is portable.
- Assistance is available at the self-serve checkouts.
- There are 101cm wide barriers to exit at both the Bermondsey Square and Tower Bridge Road entrances.
Self-Service Checkouts (Card Payment Only)
- The store has self-service touchscreens for basket shops.
- There is step-free level access to self-service checkouts.
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Standard Touchscreens
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- The self-service checkout surveyed was a standard touchscreen.
- The self-service touchscreen surveyed was 64.
- The height of the self-serve touchscreen display ranges from 123cm to 146cm from the floor.
- The self-service touchscreens have the following accessibility features: a volume control, a call for assistance button and lowered loading/packing areas.
- The height of the scanner is 113cm.
- The height of the packing area is 55cm.
- The height of the loading area is 49cm.
- The card payment machine is at a height of 118cm.
- Assistance is available at the self-serve checkouts.
- There 101cm wide barriers to exit at both the Bermondsey Square and Tower Bridge Road entrances.
