You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on what is at this store.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point.
  • The nearest train station is Chertsey.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is also the main entrance.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
• Checkouts View
  • Staffed checkouts available include: standard trolley checkouts.
  • Self-service checkouts available include touchscreens for: basket, trolley or basket (combined) and scanner shops.
  • Assistance is available at the self-serve checkouts.
  • A customer service counter is available.
• Accessibility Services and Support View
  • Seating is available.
  • There are fixed hearing assistance systems.
  • The following trolleys are available to use: adapted trolleys for wheelchairs.
  • Equipment can be borrowed or hired from Customer Services.
  • British Sign Language can be provided virtually.
  • View information on virtual BSL interpretation available (opens new tab).
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Colleague assisted shopping is available.

You are on Toilet and Changing Facilities Overview. Skip to the next section.

Toilet and Changing Facilities Overview

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located at the front of the store, next to the served checkouts.
  • The toilet with adaptations has a left hand transfer space.
  • The toilet with adaptations was out of service at the time of the survey.
  • Ambulant toilet facilities are located in the male standard toilet.
  • Female and male step-free standard toilet facilities are located at the front of the store, next to the served checkouts.
  • The female standard toilet has a cubicle with a horizontal grab rail to the right of the seat.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located off Heriot Road.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 12 designated Blue Badge parking bays available.
  • The Blue Badge bays have faded markings.
  • The surveyed Blue Badge parking bay dimensions are 300cm (width) x 480cm (depth).
  • The dimensions of the designated Blue Badge parking bays vary in size.
  • The hatched/marked zones vary between bays.
  • The nearest designated bay is 25m from the store entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is not free for all users, including Blue Badge holders.
  • Payment machines are located throughout the car park.
  • There is not a payment machine with controls at a suitable height for a wheelchair user.
  • There is 30 minutes of free parking only, then chargeable up to a maximum stay of 2 hours.
  • Parking charges can be deducted from the cost of shopping for Sainsbury's customers.
• Electric Vehicle Charging Points View
  • Electric Vehicle charging points are not available.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located at the front of the car park.
  • There is a dropped kerb without tactile paving from the drop-off point.

You are on Pedestrian Access from Heriot Road. Skip to the next section.

Pedestrian Access from Heriot Road

• The most accessible route has ramped and stepped access.
• The ramp bypasses the steps.
• The ramp has a slight gradient.
• The ramp is over 150cm wide.
• There is a handrail on the left going up.
• The most accessible route has 4 steps.
• There is a handrail on the right going up.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail extends horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is between 30cm-45cm.

You are on Cash Machine. Skip to the next section.

Cash Machine

• There is one ATM.
• The ATM is located on the outer wall at the front of the store.
• The ATM is clearly signed.
• The approach to the ATM has bollards.
• There is not a Talking ATM.
• This is a cash withdrawal ATM.
• The ATM controls/features are not within 120cm.

You are on Store Entrance. Skip to the next section.

Store Entrance

• This entrance is located at the front left of the store.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 182cm.
• The doors have a low colour contrast.
• There are security barriers at the entrance.
• The maximum width between them is 200cm.

You are on Customer Services. Skip to the next section.

Customer Services

• The counter is located at the front of the store, next to the exit.
• The distance from the store entrance is 18m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 108cm.
• There is a lowered section at the counter.
• The height of the lowered section is 89cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 104cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• There is no (or very little) background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Shop Floor. Skip to the next section.

Shop Floor

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are over 180cm.
• Some aisles did have obstructions at the time of the survey, these included: pillars and additional stock.
• Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding top cabinets.
• Some flooring is shiny.
• There is no (or very little) background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: chairs without armrests.
• Lighting levels were even at the time of the survey.

You are on Argos. Skip to the next section.

Argos

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• Location and Route View
  • Argos is located at the rear of the store, at the end of Aisle 4.
  • The distance from the store entrance to Argos is 35m.
  • The most accessible route to Argos has step-free level access.
• Shop Floor View
  • There is step-free level access throughout all areas.
  • There is no (or very little) background noise.
  • The height of the standard browse and pay screens range from 104cm to 120cm from the floor.
  • The card payment machine is at a height of 98cm.
  • The payment machine at the standard browse and pay screens is at a fixed height.
  • A lowered browse and pay screen is available.
  • The height of the lowered browse and pay screen ranges from 93cm to 110cm from the floor.
  • The card payment machine is at a height of 85cm.
  • The payment machine at the lowered browse and pay screens is at a fixed height.
  • There is not a clear knee recess beneath the lowered browse and pay screen.
  • Assistance is available at the browse and pay screens.
  • Lighting levels were even at the time of the survey.
• Click and Collect View
  • Customers can obtain online items from the payment counter.
• Pay Counter View
  • The height of the counter is 86cm.
  • There is a lowered section at the counter (a writing shelf).
  • The height of the lowered section is 77cm.
  • The counter has a television which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 116cm.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.

You are on SmartShop. Skip to the next section.

SmartShop

• SmartShop is available.
• View information on SmartShop (opens new tab).

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• SmartShop Handset Wall View
  • The SmartShop scanners are located immediately to the left as you enter.
  • The SmartShop holsters range in height from 46cm to 126cm from the floor.
  • Assistance is available to help customers with SmartShop.
• Checkout Area View
  • There is step-free level access to the checkout area.
  • Assistance is available at the touchscreens.

You are on Self-Service Checkouts (Smaller Shop). Skip to the next section.

Self-Service Checkouts (Smaller Shop)

• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket shops.
• Lowered self-service touchscreens are not available.

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• Standard Touchscreens View
  • The self-service checkout surveyed was a basket shop touchscreen.
  • The height of the touchscreen display ranges from 110cm to 132cm from the floor.
  • The touchscreen has the following accessibility aids: a volume control and a Call for Assistance button.
  • The height of the scanner is 87cm.
  • The height of the loading area is 63cm.
  • The height of the packing area is 60cm.
  • The height of the cash payment controls range from 63cm to 81cm from the floor.
  • The card payment machine is at a height of 125cm.
  • The payment machine is portable.
  • The width of the exit barrier opening is 148cm.
  • Assistance is available at the self-serve checkouts.

You are on Self-Service Checkouts (Bigger Shop). Skip to the next section.

Self-Service Checkouts (Bigger Shop)

• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket and trolley combined shops.
• Lowered self-service touchscreens are not available.

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• Standard Touchscreens View
  • The self-service checkout surveyed was a basket and trolley shop touchscreen.
  • The height of the touchscreen display ranges from 110cm to 132cm from the floor.
  • The touchscreen has the following accessibility aids: a volume control and a Call for Assistance button.
  • The height of the scanner is 87cm.
  • The height of the loading area is 63cm.
  • The height of the packing area is 60cm.
  • The card payment machine is at a height of 114cm.
  • The payment machine is portable.
  • The width of the exit barrier opening is 146cm.
  • Assistance is available at the self-serve checkouts.

You are on Served Checkouts (Trolley). Skip to the next section.

Served Checkouts (Trolley)

• The store has standard trolley checkouts.
• There is step-free level access to the staffed checkout area.

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• Trolley Checkouts View
  • The trolley checkout surveyed was 10.
  • Signage is provided for the trolley checkouts.
  • Signage is clearly visible with high contrasting colours.
  • The height of the loading area is 92cm.
  • The height of the packing area is 93cm.
  • The card payment machine is at a height of 114cm.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Left-Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left-Hand Transfer)

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• Location View
  • The toilet surveyed is located at the front of the store, next to the served checkouts.
  • The distance from the store entrance is 35m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • The toilet with adaptations was out of service at the time of the survey.
  • There is tactile and pictorial signage on or near the door.
  • The door opens outwards and has a medium colour contrast.
  • The door is easy to open.
  • The width of the opening is 90cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door with a medium colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 154cm (width) x 216cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 85cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the non-transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a medium colour contrast.
  • The toilet roll holder is 87cm from the floor.
  • The wash basin has a push tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The soap dispenser has a low colour contrast.
  • The soap dispenser is 82cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low colour contrast.
  • The hand dryer is 94cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 153cm from the floor.
  • The height of the baby change facility when in use is 84cm.
  • The walls and floor have a low colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Store Exit. Skip to the next section.

Store Exit

• The exit area is not clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 157cm.
• The doors have a low colour contrast.
• There is a second, single automatic door.
• The door opens by sliding.
• The width of the opening is 110cm.
• The door has a low colour contrast.
• If exiting from the main store as opposed to the checkouts there is a security barrier to pass through.
• The width of the security barrier opening is 102cm.
• There are also security barriers in front of the 1st set of doors.
• The width of the security barriers opening is 133cm.

You are on Petrol Station. Skip to the next section.

Petrol Station

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• Parking View
  • The petrol station does not have dedicated parking separate to the pumps.
• Forecourt View
  • Staff can provide assistance at the pumps.
  • Customers can alert staff that they require assistance by doing the following: using an app.
  • Fuel pump nozzle holsters are at a height of 106cm.
  • It is possible to pay at the pump.
  • Pay at the pump controls are at a height of 108cm.
  • Other facilities available on the forecourt include: paper towel dispensers and disposable glove dispensers.
  • Electric Vehicle charging points are not available.
• Entrance View
  • There is step-free access via slope into the shop.
  • The slope has a steep gradient.
  • There is a single automatic door.
  • The door opens by sliding.
  • The width of the opening is 116cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.
• Shop View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are under 120cm.
  • The majority of product aisle widths are under 120cm.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving and sliding door display cabinets.
  • There is no (or very little) background noise.
  • Lighting levels were even at the time of the survey.
• Payment Counters and Checkouts View
  • The payment counter is located to the right as you enter.
  • Signage is not provided for the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 104cm.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • Lighting levels were even at the time of the survey.